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“Great Location, Friendly staff”

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Hotel Splendide Royal
Ranked #2 of 45 Hotels in Lugano
Certificate of Excellence
GreenLeadersBronze level
Reviewed 15 December 2013

The hotel is wonderfully located, right on the lake side. I had a room in the 'old' building without a lake view, which was a shame, but the room was large, well-furnished and very comfortable. Staff were without exception friendly and helpful. Breakfast was an excellent buffet, but as in so many places, the staff appear not to know that boiling water is required to make a proper cup of tea - bringing a pot of no longer boiling water and then going off to get a tea bag just wastes good quality tea. Bar prices were also very high.

  • Stayed: December 2013, travelled on business
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Thank Andy1w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (594)
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177 - 183 of 594 reviews

Reviewed 7 November 2013

This hotel is one of the best I've ever been to, Perfect location and view for rooms overlooking the lake.
Excellent breakfast, staff are perfect and so nice.
Parking is great and the valet guys are really helpful.
Clean big rooms , bathroom so comfy.
Balcony is a must in such location and view.
except for the internet everything was perfect, in the room internet wasn't good at all.
Room service charges are really high, Tea is for SFC 8 .

  • Stayed: October 2013, travelled with family
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1  Thank suzi50179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013

This hotel enjoys an enviable lakefront location with stunning views of the Como lake and area.
The website is a bit misleading as it only shows the original building and my expectations were to be staying in a restored turn of the twentieth century building and was booked into an annex build in 1977.
The room was comfortable and well appointed and the public areas - mostly in the old building were well maintained and preserved.
The service was prompt and efficient and everything worked including wifi. The breakfast buffet was extensive but it bugs me to pay top rates with breakfast included, when you have to pay 12 Euros for two boiled eggs.
All in all good quality......

Room Tip: The rooms in the newer section are probably more up to date - but the old section seems to be a cla...
  • Stayed: October 2013, travelled solo
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Thank ewaldbiemans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2013

Hi,
I stayed for 3 nights with my 3 years old, we had a traditional room , absolutely gorgeous 412, big, spacious with old world furniture and very clean!
The beds are a bit to hard to my taste but manageable .
Personnel it's very very friendly and helpful.
Location it's central we could walk and take the touristic train .
Turn down service it's like a swis clock -:)! Happens at the same time every day, and it really happens every day.
If back to Lugano I will stay here again.

  • Stayed: October 2013
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Thank carmen274887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

The hotel is at an amazing location overlooking the lake and very centrally located. The newly restored rooms and very well appointed. The problem was with air conditioning. The heating was on when temperature outside was 18*c - had to keep the windows open , Mosquitos had a feast on us. Breakfast restaurant staff is worst ever seen. Absolutely non professional with a 3* training. Had not courtesy to remove stuff when 6 tables were having their meal. Be careful they charge for parking which they don't mention when booking/ check in. No concierge or any person at help desk post 10pm for any info. Doesn't deserve to be a part of LHW. Toilets are very comfortable and well appointed.

Stayed: October 2013, travelled as a couple
Thank PradipSKumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2013

Not only a lovely and comfortable hotel, the staff goes above and beyond. Rafael, the concierge, was instrumental in getting my lost watch back to me in an effortless and timely manner. It's not often you find that kind of service. I would recommend this property to anyone who wanted to have a beautiful view of the lake and a wonderful staff to depend on.

Stayed: September 2013, travelled with friends
Thank Sjaenrdryy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2013

My wife & I spent 3 nights at this Hotel, beginning our "Tauck , "Italian Lakes: Venice, Florence & Rome Tour". Hotel staff very accommodating, and our nicely sized room which over looked Lake Lagano, also had an outside balcony . Breakfast provided each morning was very good with great service!

Room Tip: Ask for a room overlooking the lake
  • Stayed: September 2013, travelled with friends
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1  Thank Harpo208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Splendide Royal

Address: riva Antonio Caccia 7, Lugano 6900, Switzerland
Region: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Lugano
#2 Luxury Hotel in Lugano
#2 Business Hotel in Lugano
#3 Romantic Hotel in Lugano
#4 Green Hotel in Lugano
Price Range: £253 - £421 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Splendide Royal 5*
Number of rooms: 88
Official Description (provided by the hotel):
Housed inside an iconic Belle Epoque palace, the Splendide Royal is a refined hotel with a familiar atmosphere where 19th Century's grace blends with international contemporary flair. A state-of-the-art personilized service is provided by well trained and skilled staff, who quietly ensures the guests a pampering of local experience, through courtesy, dedication and attention to detail. Its tradition of hospitality, attentions and fine dining is valued by royal families, celebrities and famous artists since its opening in 1887. ... more   less 
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Also Known As:
Splendide Royal Hotel
Splendide Royal Lugano

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