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“My Heart Skipped a Beat”

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Hotel Splendide Royal
Ranked #2 of 45 Hotels in Lugano
Certificate of Excellence
GreenLeadersBronze level
Reviewed 23 May 2014 via mobile

Royal service in hotel rightly named "Splendid Royal."

Lugano is a piece of heaven, and the hotel service quality is like no other.

We stayed in room 311 in the Victorian building of the hotel. The view was okay but the service quality and the care was overwhelming. The room was wonderful all around.

The concierge were so helpful and so friendly.

We'll surly stay in this splendid hotel whenever I visit Lugano.

  • Stayed: May 2014
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2  Thank sanousi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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166 - 172 of 594 reviews

Reviewed 1 May 2014

This hotel is fantastic. The location in Lugano is beautiful. The view of the lake is breathtaking and the rooms are top notch. From the decor to the service this hotel is one of the best hotels I have ever visited. They definitely know how to spoil you. We loved the staff- it was sad to leave them. I am still craving the delicious chocolates that they make in-house for turn down service in the evening. I can not wait to return. This hotel is truly magical.

  • Stayed: February 2014, travelled with friends
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1  Thank skikatieski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

I was directed to Hotel Splendide Royal by a colleague. The hotel is a classic lakeside property with views and charm. The staff was very helpful; special requests were handled efficiently and warmly. Although I might not choose this type hotel for personal travel, I found it to be a comfortable spot for my Lugano business visit. The room was spacious, comfortable and clean. A friend was lucky enough to get a room with terrace in the old part of the hotel and we enjoyed some beautiful evenings overlooking Lake Lugano!

  • Stayed: April 2014, travelled on business
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Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2014

The Splendide Royal in Lugano was really a wonderful find. My husband and I, years ago, passing by Lugano, saw this hotel but did not stay in it at the time. Last february, visiting Lugano again, we decided to stay at the Splendide for a couple of days. It was a wise decision. The hotel has two wings side by side with the same front reception, an old and a new one. Obviously, the wise thing is to stay in the old wing, which seemed like an old european "palazzio". Everything was perfect, the doorman, the reception, the concierge, etc. Our room was perfectly appointed, very clean, with all furniture and linen like new. The service in general was perfect. They have a beautiful place where you can have drinks, tea, etc. all day. The breakfast buffet is superb. The restaurant, where we had dinner twice, was also quite nice, with a good menu and fantastic attention. We travel a lot nowadays and always stay at good hotels. But the Splendide Royal is something "different". We strongly reccomend it. Prices are very reasonable as Lugano even being a swiss city is not expensive as Zurich or Lucerne.

Room Tip: Stay in the old building and ask for a room facing the lake.
  • Stayed: February 2014, travelled as a couple
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Thank Victor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2014 via mobile

We were most impressed with the room itself beautiful high ceilings, traditional furniture, tons of marble and a gorgeous Venetian chandeliers. The front desk staff was very pleasant and knowledgeable, with the exception if one young lady who did not understand what we were asking her in English or Italian, which was very frustrating, as you would expect the staff at an international hotel to understand words like porter, car, where is the train station, etc. rest location right on the lake, the wait staff in the am were great. Special thanks to Titizano (?sp), and Claudio who gave great service. The hotel was very hot even though it was March and it was cold outside. The morning breakfast was AMAZING! Other meals we could not eat there as the cost literally took your breath away( that's pretty much all over Switzerland, but even more so at this hotel). You have to pay for parking , which, again is pretty typical all over Europe ($30 bucks a day). Our package was to include fresh fruit and chocolate on our arrival, which was not in our room upon arrival, and we had to ask twice to have that delivered.
Overall a beautiful hotel, but some small hiccups along the way.

Stayed: March 2014, travelled as a couple
Thank Carolins567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2014

My partner and I stayed in this hotel for five nights. There was a lot about this hotel that was excellent. The hotel is situated in a good location in Lugarno and is close to everything. Our room was a reasonable size with excellent views and was reasonably well appointed and clean. The hotel staff on the main were very friendly and quick to service.

On one night we ate at the hotel restaurant. We had booked the day before. The restaurant is in a large room extending out to a glassed portico separated from the room by large columns. Seating is arranged through out the room and into the portico area. Some seating takes advantage of the views, some are more private and intimate. Only one or two are awkward and badly placed.

We didn't realise when we arrived that we were required to wait outside the room to be seated having missed the small sign requesting us to do so. The Maitre d seemed to instantly take a dislike to us and gruffly led us back outside the restaurant door and into the corridor to wait. When he finally seated us he chose the worst table in the room when other tables where clearly empty. His manner and attitude were gruff and unpleasant whenever he served us and he seemed condescending and rude. We did not complain at the time because we felt so angry and didn't want to be reactive. So instead we left our mains and asked that our desert and wine be sent to our room and had to call down forty minutes later when they had still not arrived.

It only takes one person to ruin someone's stay and although the Maitre d really only ruined one evening, he diminished our view of the hotel generally.

Stayed: September 2013, travelled as a couple
4  Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2014

This classic style hotel, on the shores of Lake Lugano, has friendly staff, good service and a beautiful ground floor layout, with high ceilings and large windows overlooking the lake. I stayed for 3 nights in the "new" part of the hotel (on the left as you enter the reception) which is not a very nice looking concrete addition to the original building, but the room and balcony were good. The breakfast is good - the waiter (Fabricio?) is hilarious and his cheeky conversation a great way to start the day. The only drawback is the gym which has one elliptical and one treadmill, at the end of a corridor on the 1st floor.

  • Stayed: February 2014, travelled on business
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2  Thank TripCase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Splendide Royal

Address: riva Antonio Caccia 7, Lugano 6900, Switzerland
Region: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Lugano
#2 Business Hotel in Lugano
#2 Family Hotel in Lugano
#3 Romantic Hotel in Lugano
#4 Green Hotel in Lugano
Price Range: £252 - £421 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Splendide Royal 5*
Number of rooms: 88
Official Description (provided by the hotel):
Housed inside an iconic Belle Epoque palace, the Splendide Royal is a refined hotel with a familiar atmosphere where 19th Century's grace blends with international contemporary flair. A state-of-the-art personilized service is provided by well trained and skilled staff, who quietly ensures the guests a pampering of local experience, through courtesy, dedication and attention to detail. Its tradition of hospitality, attentions and fine dining is valued by royal families, celebrities and famous artists since its opening in 1887. ... more   less 
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Also Known As:
Splendide Royal Hotel
Splendide Royal Lugano

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