The location is very good: within walking distance from downtown Lugano, along the lake; excellent bus connections to downtown and railway station; supermarkets close by; marvelous kebab across the street; money exchange and post office at the bus stop; highway within 2 minutes drive, just to name a few.
The value is very good, especially for couples. The room is comfortable with a couch and nice window. The bed is fine, though the bathroom side is a little too narrow for walking, as the bedside shelves too small for putting objects. The phone cord is to short to comfortably reach the bed. Having a broadloom, cleanliness is not guaranteed, but compensated by excellent insulation against noise. A little more care in the cleanliness is to be expected for this category of hotels (breadcrumbs were still on the sheets from the night before). The bathroom, though a little odd at first glance, is spacious and practical, with excellent taps, although the water pressure was not tops. Also the larger towels are a little skimpy for a 4-star hotel. I would have expected a WC shower in a modern hotel, like in all hotels in the Middle East, as there is no bidet.
The front desk personnel is very professional, though lacking experience, which made them a little nervous, (except for the night-watch, very warm and courteous). The bartender was really excellent and quick. The whole F&B sector is actually the absolute best for the hotel. The menu is perhaps limited, but well balanced, allowing an excellent price/quality ratio which makes dining at the hotel the best option at all times. The chef is certainly the most valuable asset of the hotel.
Excellent parking facilities available, but not cheap, so take care if you come by car, so ask first for rates.
One last note on eco-compatibility. A hotel chain like Accorhotels (Novotel, Ibis, etc.) should put more attention on the environment and make the guests aware. For example, bathroom towels do not need to be changed every day, so instructions to the guest would be useful, by telling them to throw towels on the ground if needed to be changed,
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