Nice furniture and hotel but the rooms are not that clean. Linons and tawels are not clean. Staff are not that helpful, they don't have any conections with any travel agent to help visitors. Housekeeping do not refill the empty napkins and tissues. If you got the chance to take a room in a high floor you will be able to see some of the lake view. The hotel has a nice location. You can walk for 15 min to reach lugano centrale.
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