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“Dingy--like the seediest casinos in Vegas”
Review of Casino Lugano

Casino Lugano
Ranked #11 of 61 things to do in Lugano
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Attraction details
Owner description: In 2014 the casino rose to face new challenges in the most major and ambitious restyling carried out since the new gaming rooms opened in 2002. The aim of this project was to improve the quality of the facilities offered by Casinò Lugano and to expand the gaming area, seeking to stand out from the competition and further emphasise its leading position both within the canton and worldwide in terms of the welcome given and the excellence and flexibility of the service. The entire operation was summed up perfectly by the tagline chosen for the occasion, which translated as “Let’s get back in the game”. The spirit with which we tackled this new challenge was also felt by our guests, reminding us that increasingly the human factor and an ability to quickly meet players’ needs have to be our strong points. As well as being immediately noticeable to our clients, the project also has enormous future potential. It is the modern, high-tech and extremely comfortable environment that makes the experience at our casino unforgettable. As well as the gaming experience, the restyling also improved the bar and restaurant facilities. In fact, our in-house restaurant Elementi is now one of the best-loved and most renowned in Lugano. As mentioned above, the bars too, available on every floor, are now better-known and of higher quality. One of the complex's main strong points is without doubt the new events room on Level II. This multipurpose space designed for company meetings, formal dinners and private events then transforms at the weekend into our brand-new poker room. It is clear that the restyling has given our casino a new lease of life, without losing sight of our long-standing tradition.
Reviewed 29 August 2014

I stopped in to the Casino Lugano just to see what it was like. I stayed for about a half hour and played blackjack--but only because I love the game. The casino itself was dingy, and the crowd were mostly drunks and kids. It seemed partially under construction, so I'm wondering whether it's usually nicer than this.

1  Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (210)
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22 - 26 of 210 reviews

Reviewed 5 May 2014

The staff at this casino is very rude. The service is extremely bad and they behave very unsocial.
I highly recommend not to go to this casino. Spend your time and money somewhere else.

2  Thank Nuschi_on_tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casino-Lugano, Ufficio Marketing at Casino Lugano, responded to this reviewResponded 5 August 2014

Dear guest,

We are really sorry that you did not enjoyed your visit to our casino. We take particular care to our customer service, for this reason it is really unusual for us to let some guest unhappy about our services and behaviors. We gladly invite you to visit us again, and if you will not remain satisfied, please, ask to talk with a supervisor and we will solve any matter on place. Thank you for your opinion, every suggestion helps us to improve our services.
Yours sincerely

Casinò Lugano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014

The free parking was the best of it all. Must admit, I've been to Las Vegas and Atlantic City in the USA, and to no casinos at all in Europe. However, I think anyone would agree that this clean, modern place leaves a lot to desire in the gambling department,

Thank lisanewyork42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2013

One should be there and the ambience is so catching and you just want to be there more and more and especially when you are with your sweet heart

1  Thank Pawanrajdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2013

good service by everybody - from the lady who took our coats all the way to the man who cashed our money

Thank zerakh n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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