We were recommended to the restaurant by our hotel concierge. But our experience was not up to our expectations. While the location and views of the hotel and restaurant are stunning, the service in the restaurant was terrible. Waiting for first class food is acceptable for us, but after we finished our main course we were never asked if we wished a dessert or coffee, neither could we order the bill. After about 20 minutes sitting in front of our empty glasses we asked the chef de service for the bill. After another 15 minutes of waiting we asked one of the passing by waiters if we now please could get the bill, this resulted in another waiter almost insulting my wife by making a very bad joke and a funny face at her. Another slowness and not very good behaviour was that we got knife and fork for the next course only when the plate was already waiting near our table on a service table and cooling downy already.
Now for the food: it is high priced and OK for the price. One bad thing was the very heavy potato gratin that was served with our main course of lamb. It almost made my wife sick because of too my cream with the potatoes. It also came without a spoon or fork to remove it from its oven pan, so we had to balance pieces of it to our plates with our eating knife and fork. The lamb was OK but due to the slow service already a bit cool for my taste.
If the service would have been up to its duty and the price tag of the restaurant this could be a four or five point experience, but for us it was very disappointing.
- Official Description (provided by the hotel):
- Situated high above the Bay of Lugano this exceptional boutique hotel offers first-class suites and rooms. The tastefully arranged spacious rooms, the terraces with breathtaking views, two heated outdoor pools, tennis courts and a wide range of facilities leave nothing to be desired. Neither does the exquisite Mediterranean cuisine of Dario Ranza, served in the light-flooded restaurants. Jewel of the hotel is Kiso: a heavenly, exclusive Spa offering unadulterated luxury, privacy and exclusive treatments. Nothing else to be desired - a truly royal feeling. ... more less
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- Also Known As:
- Villa Principe Leopoldo Hotel And Spa
- Hotel Principe Leopoldo