We initially made a reservation through an online booking system, and somehow received their best lake view suite for the price of a non-view single. Realizing the situation and not wanting to travel so far and show up being told they would not honor it, I called ahead. They reviewed the reservation, realized the mistake and asked to call back. Several hours later, the manager called noting the mistake as well as our travel reservations. She very graciously and professionally said they would honor the reservation and pricing. And we were excited about getting one of Switzerland's best suite at a great price.
Service on arrival was equally professional. All the staff were very helpful throughout the stay. The suite was excellent with a great view of the lake, mountains and city. The restaurant and bar were very good (and equally pricey). At a fixed course dinner, they mixed up my entrée - and then deducted the price of the main dish for their mistake without my asking.
The other guests all appeared to be idle rich, as did Lugano. A couple of older guys in ripped jeans and ball caps could have been aging rockers (no one we recognized, but they didn't appear like they'd earned enough money to stay at this place while working in a bank).
None of our family wanted to leave the hotel - a great experience unlike other places we have stayed.More
- Free Wifi
- Breakfast included