I did not stay at this hotel because there was a problem in booking. They use an outside booking agent (booking.com) that I later found had 2 different areas you needed to change the date of stay. I accidentally only changed one and therefore the reservation was made for the default date which was the day I was making the reservation. Despite the reservation being made for 15 minutes until midnight on the day of the reservation, and therefore a pretty obvious mistake, the hotel would not do anything to accommodate us. All we were asking for was some credit on the stay on the correct date but they would not do this. I think this is very poor customer service since I doubt our reservation made 15 minutes before midnight cost them any additional guests. If this is any indication of their idea of service, I would never stay here. Instead made reservations for the International Au Lac and had a wonderful stay.
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- Also Known As:
- Continental Parkhotel Lugano
- Continental Parkhotel Hotel Lugano