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“Overpriced and aging badly...” 1 of 5 bubbles
Review of Hotel Victoria au Lac

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Hotel Victoria au Lac
Ranked #41 of 45 Hotels in Lugano
Massachusetts
Level Contributor
117 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Overpriced and aging badly...”
1 of 5 bubbles Reviewed 24 December 2013

We had reserved from overseas. Good things: an easy-to-use parking garage, a fairly new & clean bathroom, and it's about 20 minutes walking to central Lugano. (The hotel is technically in a separate town, Paradiso). It is confusing to find the entryway... there is an unattractive pizzeria where the entry way should have been... or once was. Instead, there is a strange backstreet up-and-down entrance... The staff seemed indifferent, the (included) breakfast nothing much, and the bedroom was stuffy, with intermittent internet, and felt rather tiny, old and dirty to us. Very very expensive for this place to sleep, particularly at this time of year... a first-class hotel in Milan, near the Duomo, is half as much.

Room Tip: Don't go.
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  • Stayed December 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank 1Nicole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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203 reviews from our community

Traveller rating
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    71
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
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English first
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 6 December 2013

After having heard a lot of enthousiastic comments from friends that had stayed in the Hotel Victoria au Lac, I decided to find out for myself on my present trip to Lugano. The overall experience was excellent. The staff in all areas, were fresh young friendly smiling faces that were there to attend to any need.

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kostas1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 19 November 2013 via mobile

A warm, comfortable, clean and tidy hotel, representing great value in an expensive town. Staff were very friendly and accommodating. One member of staff went to great lengths late in the evening to ensure we had allergy free pillows, which we forgot to specify when booking. The decor is dated, but adds an old world character to the place. Not the most highly appointed of hotels, but all creature comforts are present, representing great value for money.

Stayed November 2013, travelled as a couple
Helpful?
Thank Anismih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berne
2 reviews
2 of 5 bubbles Reviewed 28 October 2013 via mobile

We paid 145 chf as a half price discount for a double room with breakfast. The room was ok, with a bathroom but bed sheets and furniture were clearly outdated as well as the bathroom. Not worth a visit.

  • Stayed October 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kriszbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lugano hotels

Zaragoza
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 14 October 2013

The rooms are furnished like a grandma,s house and there is a 70,s looking disco in the hotel, but the location is unbeatable for the price, some 120-130 Swiss Francs. After having breakfast on the terrace you can take the boat to Melide, Gandria and some other villages on Lake Lugano.
Public underground car park next door.

  • Stayed November 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank SANTIALFA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 13 August 2013

We have stayed 2 nights at this hotel.
I should admitt the hotel is not very modern but clean and with the specatular view over the lake
(even from the bathroom, which had enormous size).
We have enjoyed the breakfast at the terrace sharing food with the birds which have flied to our table.
The staff is very nice and helpful. I higly recommend the hotel to not spoiled clients.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wanda555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 9 June 2013

Waiters very disinterested in serving you never loan being hospitable, wondering if there has been a change of management??? We were told "No Food until 6:30 " fine what about drinks??? Had to chase for a drink just not on!! The staff were more interested in catching up with colleagues ! Just such poor Hopitality!

  • Stayed June 2013
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Letters2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Victoria au Lac

Property: Hotel Victoria au Lac
Address: Riva Paradiso 2b ingresso da Via G.Guisan 3 | Paradiso, Lugano 6902, Switzerland
Region: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Beach Casino and Gambling Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #41 of 45 Hotels in Lugano
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Victoria au Lac 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Victoria Au Lac Lugano
Victoria Au Lac Hotel

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