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“Only positive is location”

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Ibis budget Lugano Paradiso
Ranked #19 of 45 Hotels in Lugano
GreenLeadersSilver level
Reviewed 27 April 2014 via mobile

Perhaps our expectations were high but we thought Ibis was already budget, then on arrival in Lugano we learnt there is an even lower level!
The location is great but there is nothing else that is positive about this hotel. Bed was horridly uncomfortable, no privacy for the toilet which didn't have a lock, noise from the corridor from every room and rude staff at the Main Ibis hotel, when they saw we were booked in at the budget hotel. All in all I would not recommend this hotel and next time I would pay the extra to stay in either the Novotel or Main Ibis hotel (which are all next to each other!).

Stayed: April 2014, travelled as a couple
Thank chiara0913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eva A, Assistant Manager at Ibis budget Lugano Paradiso, responded to this reviewResponded 24 August 2014

Dear Guest,
Thank you for sharing your experience on Tripadvisor and to let us know what you think about our hotel.
Clients feedbacks are very important to us in order to continuously improve the quality of our services.
Please accept our sincerest apologies if you were not completely satisfied with our services and for any inconvenience you may have encountered.
We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in one of our hotels.

Best Regards from Lugano
Eva Amat - Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (476)
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93 - 99 of 476 reviews

Reviewed 23 April 2014

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank BoreoSpeedwagon
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 24 March 2014

This budget hotel is in a very convenient location two blocks from Lake Lugano, and good value if you're on a budget. The room was a little strange, because despite being a couple, our room had a bunk bed (double on bottom and single on top). The shower was part of the room, not self-contained. And the toilet had a door, but it was more like a stall. But the room had all we needed, except for complimentary toiletries and a refrigerator. There is a Migros down the street, so we bought food there instead of buying the hotel's breakfast. Normally this would be an average 3-star rating, but the man at the check-in counter was so friendly and helpful, he gets a star of his own.

  • Stayed: March 2014, travelled as a couple
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2  Thank Quintus08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank tmel13
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 17 November 2013

We had a very good time at this hotel located in the beautiful Paradiso in Lugano. Clean room, LED tv, and excellent breakfast of a great variety. Front desk staff very kind and helpful. Parking charges are expensive but i guess they are similar to other hotels in Lugano.

  • Stayed: August 2013, travelled as a couple
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Thank Elena_Lidia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2013

First of all, I have never stayed in such a room in my life before. It was more like a ship cabin than a hotel room. There was a fiber glass shower and a seperated toilet in the room. Not in the bathroom, i mean "in the room". As there was no bathroom door, you can hear all the activity in the barhroom. Another surprising point was, the "fabrics" they leave in the room, were not towels. As I said, it was a comedy. I do not even mention about how small the room was.

To be frank, I need say that the room was very clean and the location was close to the center.

  • Stayed: October 2013, travelled with friends
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2  Thank buralgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2013

First of all Lugano is beautiful! Secondly, as an Accorhotel fan I can say that I was pleased to find the same quality of service at Ibis Lugano Paradiso. The front desk people were very nice and helpful. My only complaint is the size of the room and the non-sound proofness of the toilet. Actually if two people are in the room, they can hear the other person doing his 'need' in the toilet. Absolutely embarrasing. Accor has to correct this. Apart of that, there are 2 bus stops 100m away or one can be on the waterfront lake road in literally less than 2 min.I have also used the Novotel lobby which is same chain, same building at Lugano and it is very stylish. View is not so great in general but you can ask for 7 floor view lake. Overall, nice good old Ibis budget!

  • Stayed: October 2013, travelled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
1  Thank Thanos1GR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis budget Lugano Paradiso

Address: via Geretta 10 | Lugano Paradiso, Lugano 6900, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #19 of 45 Hotels in Lugano
Price Range: £59 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Ibis budget Lugano Paradiso 1*
Number of rooms: 83
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