I like the place and have lunch here often, the atmosphere is good and they serve good sushi. Reservation is not needed and they have free home delivery in Lugano which is great (but make sure you call in advance, as delivery service is really slow).
I can't say the same about Mexican food, which is unfortunately only a pale imitation of the original.
Yes indeed the staff is not always fast, but some of the waiters are nice and the owner is a pleasant person.
I wish they had a bigger Japanes menu, not just sushi. At least some ramen or soba noodles, please please please:-)
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