Small place, right in the centre of Lugano with friendly staff. Finding the place is a little hard as it is in a pedestrianised shopping area in the centre of town and you cannot get a taxi directly. It is very close to a little courtyard where a free outdoor classical music concert was being played when we arrived - this was lovely. Opposite is an ice cream shop, and you go through an alleyway and you are directly on the lake front - so it is a nice location. However, the rooms are hot and if you leave the windows open - to keep cool - it is also noisy.
However we booked at the last minute and they had rooms which were not shockingly expensive for Lugano - so I guess we got what we paid for.
If I were to return to Lugano I would look for other places to stay - but if I couldn;t find anywhere else I wouldn;t be too disappointed if I ended up there again.More