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“Excellent choice”

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Hotel Matterhorn Focus
Ranked #5 of 109 Hotels in Zermatt
Certificate of Excellence
Vevey
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent choice”
5 of 5 bubbles Reviewed 7 August 2014

This hotel is situated approx. 15 minutes walking from the train station, the hotel has private taxi, as desribed below. Beatiful scenery, brilliant view from the terrace of the suite. From the moment we arrived i really like the whole place, warm welcome (free drink is included). Lobby is really nice, bit like chalet style, but still modern. Rooms are spacious, perfectly clean. I really liked floor to ceiling windows and the bathtub that is placed next to it. You can find whatever you might need in the spa area (lemonade was super good). Only downside is lack of restaurant, but you can choose any of them closeby...Staff is professional. Recommended with kids as well. Prisewise, well you are in Zermatt and compared to that its reasonable price. All in all really good experience.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Zvevey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian N, Inhaber at Hotel Matterhorn Focus, responded to this review, 15 August 2014
Dear "Zvevey"

Thank you very much for your great review about your stay in the FOCUS. We are very happy to hear, that you have enjoyed your stay with us. Compliments for a job well done are always rewarding and motivate our team to go on their way to make our guest’s stay a memorable one.

We hope to be able to welcome you again in the FOCUS and send you our best regards
Chris & Sonja Noti, Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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572 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (101)
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Ponce, Puerto Rico
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 2 August 2014

I was clueless as to what hotel I was going to as this hotel was chosen by a travel agent. When I got there was was surprised when I entered the room as it was definitely the best location - I could see the Matterhorn from my bed; 2 bed suite; so I had the best view. The staff was incredibly good.... I was picked up at the train station by a very courteous gentleman who took the bags to our room, so I tipped him and he accepted it very humbly and placed the money in a jar at the front desk. I was amazed by his humbleness and nobility. He then guided us personally to an outstanding restaurant close by called the Sonnmatten which is a must to visit. He then greeted us every morning, and was very busy helping others in the hotel. After a few days I learned he was the owner of the hotel (!).... The staff was also as humble and courteous. The reception drink was incredible and some high quality snacks were given to us. The pool was amazing, the bed was perfect. The floors, shower, and entertainment was perfect as well.

It had 75 MB wifi for free!!!!!

Complementary breakfast was perfect and well served. Nespresso machines in the Room (!).

I would not visit any other hotel in Zermat...
Highly recommended.

George Fahed

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cary_collado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian N, Inhaber at Hotel Matterhorn Focus, responded to this review, 15 August 2014
Dear "Cary_collado"

What a nice review! Thank you so much. We are happy to hear that you had a great stay. Your kind and warm feedback shows us that we are on the right “path”. We all endeavor to provide this kind of service so that you feel at home. Seeing our guests with sparks in their eyes makes our work so special. It would be a great pleasure to welcome you again in our hotel soon. In the interim, we send you our best regards. Take care and enjoy the summer.
Chris Noti, Host
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El Gouna, Egypt
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

Very nice hotel with good service, nice location and very relaxing atmosphere. I will definitely come back and I highly recommend Matterhorn Focus to everybody. Delicious breakfast and fantastic SPA. A big thank you to the whole team ! See you soon.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank vlusci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian N, Inhaber at Hotel Matterhorn Focus, responded to this review, 15 August 2014
Dear vlusci

Thank you very much for your lovely review. We are very pleased to hear that you enjoyed your time at the hotel Matterhorn Focus. It is always great to hear that the people liked our style, infrastructure and services. We will hand over your feedback to our team. We are very much looking forward to your next visit..
Kind regards and have a great time.

Chris & Sonja Noti, Hosts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad, India
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

Matterhorn hotel:

1-best location. best view.
2-best hotel staff we came across in swiz.
3-pool and spa are addons.
4-far from train station. but they have shuttle service.
5-adjacent to matterhorn cable car station.
6-very well trained hotel staff.
7-it has got free wifi.


ZERMATT travel tips (for first timer)

1-download "SBB mobile" for swiz-tranportation app.. very helpful.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank vautus a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian N, Inhaber at Hotel Matterhorn Focus, responded to this review, 15 August 2014
Dear vini a

Thank you for taking the time to comment on your stay with us and of course for selecting hotel Matterhorn FOCUS as your residence during your recent trip to Zermatt. Thanks a lot for the good feedback and the great compliments.

We are very pleased indeed that you have enjoyed your stay with us and we would be honored to be your host again if your travel plans lead you back to Zermatt.

Yours sincerely Chris & Sonja Noti, Hosts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winston Salem, North Carolina
Level Contributor
307 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

My husband and I stayed at the Focus for one night recently while visiting Zermatt, and really wish we’d planned to stay longer! We absolutely *loved* this hotel. Check in and check out were really easy, and the desk attendant was just wonderful. She showed us to our room and explained the layout and features of the room. Our room was just spectacular with an incredible view of the Matterhorn and the lush nearby mountains. There was a huge tub in the living room area, which we loved! The décor was very chic and the floor to ceiling windows were just amazing. The bathroom was also perfect, with the most amazing toiletries! (I’ve never smelled so good!) It was also great that there was an additional vanity and sink outside the restroom. We also enjoyed the free bottles of water and complimentary chocolate Branch bars.
Wifi was also great here, as well as breakfast. There were tons of bread, meat, cheese, and fruit options. We also enjoyed being a bit out of town, even though it meant taking a long walk and/or taking the “bus” to and from the town center.
All in all, we could not have been more pleased with this hotel. It was just superb. We highly recommend it!

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank sardawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian N, Inhaber at Hotel Matterhorn Focus, responded to this review, 15 August 2014
Dear sardawg

Thank you very much for your great review about your stay in the FOCUS. We are very happy to hear, that you have enjoyed your stay with us. Compliments for a job well done are always rewarding and motivate our team to go on their way to make our guest’s stay a memorable one.

We hope to be able to welcome you again in the FOCUS and send you our best regards

Chris & Sonja Noti, Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

Great experience from start to finish. Good service to and from train station. Great location away from the main strip in Zermatt.

Nice, modern, apartment style suite, well appointed, very comfortable. Our balcony faced the Matterhorn. Breakfast was excellent and very much Swiss style.

Service was very good and staff was helpful.

We will be back ! A bit more $$, but worth every penny.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank SMac64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian N, Inhaber at Hotel Matterhorn Focus, responded to this review, 31 July 2014
Dear SMac64

Thank you very much indeed for your kind words. It was a great pleasure to have you both as our guests. We are very pleased that you have enjoyed your overall stay.

We are very much looking forward to welcoming you again soon and send you and your beloved ones our warmest wishes.

Yours sincerely Chris & Sonja Noti, Hosts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
139 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

We've been there in June. The architecture is so nice I would like to say that was perfect, but there are some small details which don't match neither the rating nor the price (there are not really off-season prices) of this fantastic place.

The architecture is wonderful, with huge floor to ceiling windows: in our rooms, the whole side, facing the Matterhorn, is made of five (more or less) 2-meters wide windows. The room and bathroom decoration is really nice too. The wellness area is at the same high level, and open until 10pm, which is really good, letting you wandering very late in the mountains and still have a sauna or some relaxing time in the swimming pool after that.

In the room, there is a Nespresso coffee machine in the room, and that's were the "cheap" details begin: there are only two capsules, and they are not even real Nespresso (I'm used to drink a lot of them every day, and I can say the ones I got there are simply bad). Where most hotels of this level offer a bottle of water, here, you'll just have an open carafe (ok, tap water in Switzerland is usually really good). Even worse, if you lose your plastic key card, you'll be charge CHF15.-, making it probably the most expensive piece of plastic in the world.

The breakfast was good, but if staff members could refrain from speaking just behind you to other staff members at the other end of the dining room, it would be even better.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank OneAdvisedTravaller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian N, Inhaber at Hotel Matterhorn Focus, responded to this review, 31 July 2014
Dear OneAdvisedTraveller

Thank you very much for being our guests and your feedback.
We feel sorry, that you didn’t enjoy your stay in the FOCUS a 100% and we regret that we might not have been able to convince you in the same way as we do with many other guests, who come also to enjoy the beauty of this stunning place. We constantly try to improve ourselves to reach a higher level. We discussed your comments with the Team and have already made a couple of changes according your inputs.

We are very pleased indeed that you have enjoyed your oerall stay with us and we would be honored to be your host again if your travel plans lead you back to Zermatt.

Best regards and have a great time.

Chris & Sonja Noti
Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Matterhorn Focus

Property: Hotel Matterhorn Focus
Address: Schluhmattstrasse 131, Zermatt 3920, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Zermatt
#3 Luxury Hotel in Zermatt
#5 Spa Hotel in Zermatt
#5 Family Hotel in Zermatt
#7 Business Hotel in Zermatt
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel Matterhorn Focus 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
Design & Lifestyle in front of the Matterhorn. ... more   less 
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Also Known As:
Matterhorn Focus Hotel
Matterhorn Focus Zermatt

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