Perhaps it is the Swiss style. Perhaps it is because we only stayed there 1 night. There was a bit of “je ne sais quoi” even when we arrived and that was despite our initial conversation being in German re our reservation. There seemed little warmth from the host (Herr Julen) when we checked in and later when we checked out. Our later dealings with Frau Julen were warmer. Perhaps it was the extra effort required to carry the conversation in English.
The hotel is a 10-12 minute very slightly uphill walk (except for the last 70m or so) from Zermatt train station and if your luggage is not too heavy, the walk is extremely do-able and can save you a few CHF in a country that is extremely expensive. There are only electric cars and bicycles in the town so walking even down the middle of the street is very safe.
We were allocated a room on the Matterhorn side so it was a real treat being able to look at the Matterhorn from our balcony. From the floorplan I looked at whilst studying the fire escape map, it would appear some rooms do not have this view so it should probably be specifically requested.
The room itself seemed freshly renovated with solid timber panelling which although seemingly plain, work and obviously are fairly easy to maintain. The pillows were too soft (like most places we found in Europe) so we would recommend getting another or supporting it somehow. The bed itself was comfortable without being too soft or too firm. There is a good selection of French, German and English channels on the LCD TV. The bathroom is a good size – just make sure one draws the curtains if you leave the door open (even if you close the door it’s slightly opaque). Water pressure for the shower is fine.
There is a Jacuzzi which we made use of with towels provided. The multi-coloured lighting is a bit Vegas-esque but it was a lovely treat to be able to relax our tired muscles. There are also 2 foot spa type basins which was extremely nice and gave us good relief from aching muscles.
There are a lot of restaurants on the main street and around the hotel. Zermatt is a tourist town so prices are high but the restaurant at the Zermatterhof seemed reasonable. We ate at a restaurant called Stadel which offered traditional Swiss food at reasonable prices (for Zermatt) and a free shot of liqueur at the end of dinner.
Breakfast is nice, the selection is limited, particularly when the hotel is quiet (when we were there, the hotel didn’t seem particularly full – either that or we ate breakfast early). The standard continental fare is there but the selection of breads is not as wide as some other hotels.
There is 1 internet computer (Mac) which was fast but had some pop-ups and configuration problems on it when logged in as English but Frau Julen said this was limited to the English login – using French, German or other language was ok and the pop-ups would not appear.
Check out was ok, except beware the seeming practice of European establishments not to accept signatures for credit cards and only taking PIN. The host did not seem to be able to get around this problem (despite other places in Europe being able to circumvent this).
All in all, if you are looking for somewhere clean and very reasonably priced to stay and can accept slightly lukewarm service, then this hotel would seem to fit the bill.
- Official Description (provided by the hotel):
- Our hotel is located in a central, but quiet area of Zermatt. The base lift stations are and easy 10-12 minute walk from the hotel. The Ski Bus also stops directly at the hotel and will bring you to the various ski lifts in the morning, and back to the hotel afterwards. The start of the Bahnhofstrasse (main street), where you can meet, shop, go out and party, or just window shop, is only about 100 meters from the hotel. ... more less
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