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“Very helpful staff with full of patience”
Review of Zermatt Tourismus

Zermatt Tourismus
Ranked #38 of 81 things to do in Zermatt
Certificate of Excellence
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Attraction details
Recommended length of visit: <1 hour
Owner description: Information, tips and bookings for any trip to Zermatt: the team from Zermatt Tourism offers advice, help, brochures, tickets and even souvenirs to ensure that visitors enjoy the best possible stay. The expert team from Zermatt Tourism offers advice and information on weather, accommodation and activities, and provides a range of attractive brochures. The office also sells tickets for the Gornergrat, Rothorn and Matterhorn glacier paradise, ski passes and Peak Passes. TVs with webcams display information on trains, cable cars and ski lifts. Zermatt Tourism additionally deals with booking requests and sells souvenirs. Visitors can also access information using iPads and free Wi-Fi, while children have fun in the play corner. Brochures are available round the clock from the vestibule by the entrance.
Reviewed 4 March 2018

The staff is always ready to provide us with all information that we needed.

We had seen how patience they were dealing with a Japanese tourist who was not really good to converse in the English language. Most of the time he will speak in the Japanese language. The staff was always smiling and really tried their best to help.



Thank ItsmePJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 36 reviews

Reviewed 4 December 2017

The staff was not able to tell me, if I were to call for a taxi, would I have to pay extra (booking fee).

Wanted to buy a Peak Pass. Already checked online and was expecting to pay CHF xxx. But was quoted a cheaper price and when I asked why, was told "well it is cheaper, maybe because not all lifts are open, anyway cheaper is good" . But when I insisted that she checked, then she realised she ordered a wrong pass.

Thank CYKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zermatt_Tourism, Manager at Zermatt Tourismus, responded to this reviewResponded 7 December 2017

Thank you for your feedback. This will help us to improve our service. We like to offer our guests the very best.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

Stop as soon as you get off the train. Get your maps and info for free. Also free WiFi is available. The staff here are very helpful.

Thank philba890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017

We visited this office at about 4pm and found the staff not too enthusiastic. We can definitely sensed an atmosphere of impatience after the 3rd or 4th question.

Thank Kin Hung T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 15 August 2017

Had need to visit three times and each time the staff were friendly, knowledgable and very helpful.
M and A....Australia

Thank A R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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