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“Great hotel, great staff”
Review of Hotel Firefly

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Hotel Firefly
Ranked #3 of 109 Hotels in Zermatt
Certificate of Excellence
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great hotel, great staff”
Reviewed 3 March 2014 via mobile

Great hotel, great location, great staff. Everyone who works there has a really great attitude. The location is great, short walk to the Matterhorn Glacier Paradise lift. Short walk into the main commercial area. Delicious breakfast, served in your room. Outstanding massage therapist on site. Could not ask for more.

Stayed February 2014, travelled solo
Helpful?
1 Thank 83EagleUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review, 7 March 2014
Dear guests,

thank you very much for this very kind review.
We are pleased to hear that you enjoyed your stay in our Hotel and we are glad our services have met your expectations. We hope to welcome you again soon.

Best wishes from sunny Zermatt,
your Family Kalbermatter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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471 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Manchester, United Kingdom
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 February 2014 via mobile

We have just returned from a family holiday at the Firefly.
We had a great time.. The staff couldn't do enough.
The suite was beautiful. Immaculately clean and extremely comfortable. I would have liked a mirror in the bedrooms but that's a minor quibble!
Breakfast was delivered to our room and was plentiful and delicious.
Bar 55 is a great place for a drink and we enjoyed the games room.
The spa is great and the gym well equipped..
We loved it and will be back!!!

Stayed February 2014
Helpful?
Thank Iwastheret00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review, 25 February 2014
Dear guests
Thank you so much for your positive feedback here on Tripadvisor.
We are very pleased to hear that you had a nice here in our hotel..
Aswell it is a great pleasure for us to know that all these details you mentioned made your holiday enjoyable.
We are looking forward to welcome you to another time in Zermatt again.
Best wishes
Family Kalbermatter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valrico, Florida
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 February 2014

Perfect!! From the moment you arrive, you feel welcome! My husband and I were traveling through Switzerland while he was doing some climbing. This hotel was our second stop and was perfect. We were greeted and checked in promptly upon arrival and even received a welcome cocktail. From there, they showed us to our room and made sure we understood how to work everything. The rooms are breathtaking and very spacious. Breakfast is served in your room every morning and has an excellent selection to choose from. While our room did not have a view of the Matterhorn, we still had an awesome view from our balcony. And all we had to do was step outside, short walk to the street, and then we could see the Matterhorn. The location is great if you are heading to climb as it is close to the trams/lifts. Everyone always asked how our day was and always asked if there was anything we needed. It was a very special place to stay on our trip and I would definitely stay again when in Zermatt.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tammy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review, 23 February 2014
Dear Tammy
Thank you so much for your positive feedback.
We are glad to hear that you had a great time in our hotel. It is always our pleasure to make you stay as comfortable an unique as we can.
We are looking forward to welcome you once again in the Firefly and wish you all the best!
Family Kalbermatter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ratingen
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 February 2014

Everything about this beautiful hotel nestled in Zermatt Switzerland is perfect. The staff is outstanding, the Decor is fantastic, the bar is excellent serving the widest range of delicious cocktails and drinks, wonderful homemade house snacks, a beautiful wine cellar, a spa area that you never want to leave. For the most relaxing outstanding vacation and the hotel that takes care of your every need this is the one to go to. It is wonderful for families and couples alike.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sfrrhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review, 13 February 2014
Dear guests
At first we wanted to thank you, that you tooked the time to write such a nice feedback.
We are so glad to hear that you very happy with the style and the staff of our hotel. It means a lot to us to read that you had a good time here.
It would be our pleasure to welcome you once again.
Best regards
Family Kalbermatter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 February 2014

I just spent my vacation in the Firefly Zermatt. What can I say? I had the best time ever! The hotel is a mixture between traditional and modern/loft style. Very comfy, stylish and a place where you truely feel like being at home. A warm welcome, a hot tub and the best beds I ever slept on!! If you want get some “local” experience, just go to the hotel bar. The decoration is great, the atmosphere comfy and the drinks are top! The hotel is located in the city centre and the ski-lift is just next to the Firefly.2 minutes walk and you can put your skis on. Perfect! There is enough spacein the cellar for your own equipment and the friendly staff is well informed about skiing schools, pubs, restaurants etc.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sara g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review, 13 February 2014
Dear Sara
Thank you so much for your positive feedback on Tripadvisor.
We are glad to hear that you had a fabulous time in our Hotel Firefly. Our wish is it to make all of our guests to feel like at home. It is the best thing to hear that you felt exactly like this.
It would be our pleasure to welcome you here once again.
Best regards
Family Kalbermatter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morges, Switzerland
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 January 2014

I went there for a long weekend because they have special offers in autumn (couldn't afford it in high season) and this hotel is just amazing. They have 4 types of rooms with different styles (earth, water, fire, wind) and serve the breakfast directly in your living room. I am from Switzerland and wanted to show Zermatt to my girlfriend so I took this offer and was really impressed about this place. It doesn't have the reputation of the Cervo or the Vernissage hotel (which I've tried too 2-3 years ago and wasn't as good). I am often disappointed about the quality of service we offer in Switzerland compared to what we charge for it but there it was really worth and an experience I won't regret. I would love to go back there and give a try to the 3 other rooms types and ideally in Winter but anyway for me this is now the reference of Swiss hotels...

The first day we arrive ( a wednesday) only 2 rooms were booked in the full hotel so we had the spa and pool for ourselves, that was pure luxury... On next day another rooms was booked and then slightly more busy on the weekend but visiting it on low-mid season had other advantages than the price...

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SchneckCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review, 5 January 2014
Dear guests
Thank you so much for the time you tooked to write such a nice feedback on Tripadvisor.
We are really glad to hear that you spent a lovely time here in our hotel Firefly.
It is our pleasure to make your stay as perfect as we can and we are happy to read that you could feel this.
We are looking forward to welcome you once again in our hotel.
Best regards
Family Kalbermatter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 December 2013 via mobile

We have been here for the annual Zermatt Groove Event and stayed in one of the suites. Friendly staff, relaxing Spa area, very nice bar and lounge für aprés ski hours and pre-dinner drinks and of course breakfast in the room... Stay there!

Stayed December 2013
Helpful?
1 Thank me m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review, 26 December 2013
Dear guests
Thank you very much for your feedback on Tripadvisor.
We are glad to read that you enjoyed the time here at the Firefly during the "Zermatt Groove".
It would be our pleasure to welcome you once again.
Best regards
Family Kalbermatter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Firefly

Property: Hotel Firefly
Address: Schluhmattstrasse 55, Zermatt 3920, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 109 Hotels in Zermatt
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel Firefly 4.5*
Number of rooms: 16
Official Description (provided by the hotel):
The Hotel Firefly**** is the first address in Zermatt for demanding travellers who expect luxury and lifestyle on the highest level. And as well a sign for the fact that tourism and environmental protection are not contrasts. It connects luxury, lifestyle and environmental consciousness under the same roof. With that, the Firefly sets forwad-looking impulses for a lasting tourism. ... more   less 
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