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Review of Silence

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Terrible
2 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 3 Bathrooms, Sleeps 4
Zermatt, Canton of Valais, Swiss Alps

Reviews from our community

Terrible - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
helenavaz...
Barcelona, Spain
Level 5 Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Shameless and regardless”
Reviewed 23 January 2018 for a stay in January 2018
1
person found this review helpful

I will strongly discourage this Apartments. After all what happened in Zermatt those days, we had to cancel our trip due to extraordinary bad conditions and because of the autorities advertisement recomending to avoid the unnecesary displacement. They are 9.000 tourists trying to get out the town and we thought that it will be careless and not responsible to try to reach Zermatt even though all the advertisements. And even though we were very excited about the trip, holidays, etc. We have contacted many times the Hotel to try to get a refund or even move the dates because our intention is to come back another weekend. Even booking called the Reception with no positive answer. I considered that absolutlly disrespectfull considering the situation, and our consumer condition and the protection that covers all consume transactions.Above all we are customers and we proposed many valuable solution that were rejected regardless by the Hotel. It is not all about money...and we were willing to change our stay even paying the difference. Nothing was considered, they want to keep all our money without alternative solutions. A place that gives that treatment to the customer should be remove in all travelers websites. Thank you for your kindness...

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Sergio B
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 January 2018 for a stay in January 2018
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1
person found this review helpful

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Adults2
Children0
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