Just returned from a ski trip to Zermatt. The Hotel Phoenix is less than a year old. Everything is spotless. The staff is very friendly, about a 5-10 minute walk to the main streets of Zermatt. When we arrived at the train station the hotel shuttle was being used, so the front desk told us to call a certain taxi (which arrived in 2 minutes and the hotel covered the fare.) SO YES, they do provide service to/from train station upon arrival/departure whether it is there own shuttle, or a taxi. Anyway, we were happy as soon as we pulled up to the front door. Sleek, modern Swiss design. Everything was perfect. Lots of hotels in Zermatt are old, worn and frumpy, they need to be modernized. The rate at Hotel Phoenix were great for VERY costly Zermatt! The rooms had free internet and the lobby bar had free WiFi. The bathroom had heated radiant floors which were wonderful. Wonderful beds and duvets. The breakfast was delicious, Euro-style and had a nice variety of foods. Eggs, cereals, meats, cheeses, pastries, juices, waters, coffee, tea, espresso, cappucino and hot chocolate . We would definately stay at Hotel Phoenix again and can't recommend it more! Only reason I didn't give it a highest rating is because it's not a 5 star ultra luxury hotel. But it is luxurious enough and gorgeous, nevertheless!!
Also, the little 'Matterhorn Sports Shop' just down the street also rents out SKI CLOTHING. We didn't have to pack big bulky ski clothes. They and another place rent clothes, but Matterhorn Sport was less expensive though. Have a great time!!!
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