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“Captive Market”
Review of Hotel Helvetia

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Hotel Helvetia
Ranked #12 of 32 Zermatt B&B and Inns
Solihull, West Midlands
Level Contributor
75 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Captive Market”
Reviewed 20 February 2013

Being aware of supply and demand in the ski season we knew that finding a value for money hotel in Zermatt was going to be a challenge. The purpose of staying there was to catch the Glacier Express. Location is excellent in the main street and not far from station, contrary to other reviews we had a side room on 3rd floor so no noise issues. Although we appreciate the style of the hotel the room was small, the bathroom was very small and in need of some TLC especially the shower cubicle. Our floor (3rd) the landing was also used as the hotel laundry and so immediately exiting our room we were faced with mobile screens hiding the laundry. Breakfast was minimal but suffcient as we only stayed one night. Staff were pleasant but we still didn't feel that the price was fair despite the time of year.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chessykat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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95 reviews from our community

Traveller rating
    10
    41
    29
    6
    9
See reviews for
13
39
14
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Ocean City, Maryland
Level Contributor
95 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 24 January 2013

This hotel is located in the center of Zermott in the middle of all the shopping and nightlife. We stayed in the family room so it was very spacious. It had a bedroom, a large living room with an L-shaped couch and a bed and a nice kitchen. Breakfast is included but it is really nothing special.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank OCMDRaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salinas, California
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 September 2012

We stayed two nights on a guided hiking trip so I can't speak to value. The location is excellent - close to the train station and downtown. Dinner and breakfast were included in our plan and both were good. The staff were kind and helpful. The rooms are quite small and very dated. Our room faced the street - on the positive side we had a balcony to enjoy, on the negative the street noise carried on very late and challenged getting a good night sleep.

  • Stayed September 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
329 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 13 August 2012 via mobile

Located on the main street just a few minutes from the train station. Room had balcony which was nice to sit outside in the evening. Breakfast included and was repetitive but nice- fruit, yogurt, rolls, cheese, meat, and cereal. Room so tiny there was nowhere to move once you brought the luggage in. Bathroom also tiny. No lift. Nice bakery located right downstairs- we purchased sandwiches there for our hikes as well as dinner a time or two because the food is very expensive in Zermatt. Friendly staff.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TakeMeAway44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hobart, Australia
Level Contributor
152 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 13 August 2012 via mobile

Accessed via a narrow steep staircase above the restaurant, the small rooms are good for short stays but lack of space would be an issue for longer. We had a room at the back which was quiet. Breakfast was good.

Bathroom configuration was good for acrobats but of the rest of us.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pdunchob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Idaho
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 June 2012

Our stay at the Helvetia was brief, just one night . We enjoyed the location, close to everything !
The room was very small. The bed was good, bathroom was tiny too, but worked for us.
Loved the balcony. Good breakfast too which was a plus as the food was very expensive in Zermatt !

Room Tip: Ask for balcony room
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 58livinlavidaloca77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Helvetia

Property: Hotel Helvetia
Address: Bahnhofstrasse 72, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Restaurant
Hotel Style:
Ranked #12 of 32 B&Bs / Inns in Zermatt
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Helvetia 2*
Number of rooms: 14
Official Description (provided by the hotel):
Our 2 stars hotel is located in the heart of Zermatt. We have lovely small and clean rooms with a bathroom and TV in each. The Restaurant Helvetia is well know in whole Zermatt for it's exellent Swiss kitchen. Now we also serve Thai food. ... more   less 
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