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“Good chalet, let down badly by the chalet company”
Review of Chalet Angelina

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Chalet Angelina
London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good chalet, let down badly by the chalet company”
Reviewed 2 February 2014

Starting with the positives, the chalet is very modern and the rooms and facilities are very good. The lounge is perhaps a little on the small side to get all 8 people in, but it can be done at a squeeze. Bedrooms are decent sized with good storage room, and the bathrooms are also very well fitted out.

In terms of the location, it is a bit of a hike to the lifts, but that is pretty much the norm for Zermatt. The Matterhorn Express is the closest at around a ten minute walk, although in ski boots this could obviously take a lot longer. There is a bus stop close to the chalet, and this takes around 15 minutes to the Matterhorn lift or 20 minutes to the centre of town and the funicular.

The chalet host, Alex, was very good and we could certainly have no complaints in that respect. Food was usually good, sometimes a bit lower but sometimes excellent, the overall standard was certainly above what was expected.

Where it all went wrong was the service from Ski Total, who run this chalet. Or rather their service when it comes to airport to resort transfers. On arrival at Geneva we were left waiting around for over 30 minutes because there was no coach, not that this particularly bothered us. Then the coach arrived and we were told that we had to sit on it for an hour to wait for an incoming flight. This wasn't a late flight, but rather they seem to have a problem in co-ordinating flight arrivals with coach departures.

When we arrived at Zermatt station we were left waiting in the freezing cold for around 45 minutes whilst the stressed out rep tried to get taxis for us. Annoyingly there was a huge rank of taxis waiting, and indeed trying to tap us up for custom, but Ski Total couldn't use them as they only had a contract with one company. This meant that taxis had to take customers for the closest chalets first, then come back and get the intermediate distance customers, then again come back and get the ones furthest away. Given that everyone had arrived on the same train this was hugely frustrating.

Then on the Friday evening we were told that we would be picked up by a taxi from the chalet at 04:45 on Sunday to get the 05:30 shuttle train from Zermatt and the 06:15 coach from Tasch. The resort representative was extremely apologetic about this, and said that customers always complained that it was far too early. He explained that this is because they only have three taxis available, because of the contracts they have negotiated, to pick up from around 15 chalets, and therefore they have to do it as a shuttle run. He advised that we were free to book our own taxi at 05:45 to get the 06:00 shuttle instead, but that we would have to pay for it. He also actively encouraged us to complain to Ski Total about this as the same complaints were raised every single week and that management refused to do anything about it. So we got an extra hour in bed but had to pay for it.

This is where I have a big problem - the lack of a decent taxi contract is not the customer's problem. Indeed, the rep actually booked us a taxi with an alternate company (on the basis that we had to pay for it), so availability of taxis is absolutely not the issue. The local reps are getting beaten up about this every single week, so why haven't the Ski Total management done anything about it?

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anon2345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Any
English first
Berkhamsted, United Kingdom
1 review
Reviewed 1 February 2014

We were a bit worried about location but chalet is only 1
Minute from the bus stop so it's possible to get to lifts and back without too long a walk. For example you can get the train down the mountain and the red bus line back to the chalet from the train station. However we walked each day to to the Matterhorn Express as its only 8-10 minutes walk. (coming back it's uphill but manageable). Only 5 or 6 minutes walk to the Papperla bar which has a club underneath and both provide a good night out. Bar 55 good chill out bar and is only 5 minutes down hill. Ten minutes walk to the high street. 15 minutes walk to the lifts at the other end of town (sunnega). Our chalet girl was Alex, very helpful and accommodating nothing too much trouble and food acceptable for the money.
The big problem was the operator Ski Total and the transfers. Ski total need to pull their socks up if they have a desire to compete with better operators. They showed a total lack of respect about the customer experience. They left us sitting for an hour and a half at Geneva, and 20 minutes at zermatt train station for the taxi to the chalet. Plus on the way back wanted to pick us up 45
Minutes earlier than necessary as it suited their local taxi contracts.
We ended up having to pay for our own taxi at a more appropriate time! Even though Ski Total agreed it was a more sensible time Ski Total were not prepared to pay for it. It leaves a bitter taste for what otherwise has been a really good holiday.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Millep6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 February 2013

Chalet Angelina is a perfectly situated chalet. A short walk to the bus stop, but only 10 mins to the Klein Matterhorn lift station or 5 mins into town. It's a pretty chalet, well appointed and furnished in a traditional Swiss chalet style. The bathrooms are all modern and stylish. the lounge is a wee bit cramped when all 8 guests are there. There's a lovely wood burning stove but unfortunately it seemed to produce quite a bit of smoke withing the lounge / dining area when first lit. Our chalet host, Fran, was excellent and she looked after us very well. It was her first season, but she had everything under control and her catering and hosting skills were very good.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Karen1960_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 February 2012

It is a cosy chalet with modern bedroom/bathrooms. Despite assurances from the UK operator-Ski Total-the lounge area only has comfy seating for 6.Unfortunately room 1 bathroom has mildew over the ceiling which was dissappointing(hope this gets fixed). The chalet has underfloor heating which when got right did warm up nicely, however there are no towel rail heaters so getting stuff dry was difficult. The in resort service was excellent in particular our chalet host was a great cook and the wines were good too so with Zermatt as your ski resort we did have a great time. Don't worry about the location of this chalet as you cannot be near all the lift stations and as it's close to the klein matterhorn you can link to all areas from here which a few years ago you couldn't.
It's 5 mins walk to some great bars- Bar55 lovely and quiet but expensive, Papperla pub with live music and slightly less expensive and then many more as you get into the centre. I would recommend this chalet as it is value for money

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Anthony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chalet Angelina

Property: Chalet Angelina
Address: 33 Am Stalden | Wiesti, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #56 of 77 Speciality Lodging in Zermatt
Price Range (Based on Average Rates): £££
Number of rooms: 4
Official Description (provided by the hotel):
This lovely chalet was built brand new for Ski Total guests in a quiet area of Zermatt between Winkelmatten and Steinmatten, and only approx. five minutes walk from the resort centre and was hugely popular during its first season last winter. ... more   less 
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