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“Deserves a higher rating!”
5 of 5 bubbles Review of Hotel Excelsior

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Hotel Excelsior
Ranked #68 of 109 Hotels in Zermatt
dahlonega, ga
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Deserves a higher rating!”
5 of 5 bubbles Reviewed 15 October 2012 via mobile

This hotel is clearly only rated so low due to a small amount of reviews. We stayed in zermatt for one night before boarding the glacier express, but we wish we could have stayed longer! Upon arrival, we were upgraded to a balcony room with a view at no extra charge. The room was very clean and comfortable. We had a spectacular view of the Matterhorn (minus a crane parked unfortunately in the way) and we were able to walk everywhere, including the train station (although they offered a free electric car service). For our first hotel-breakfast in Switzerland, we were impressed-a very nice variety. The service at the quaint little bar was nice too! VERY reasonably priced!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ploog4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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67 reviews from our community

Traveller rating
    37
    25
    4
    1
    0
See reviews for
15
26
6
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Ljubljana, Slovenia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 25 September 2012

A nice way to spend your days while skiing in Zermatt. This is a nice, clean family owned hotel, Swiss way with all you need for a perfect skiing, other than a spa. Comfortable beds, excessive breakfast and a dinner you will remember. Service without remarks. I have spent several skiing holidays with my family here since 1985. This February I visited the place again and they still keep it going right. All the best!

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tomaz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 31 July 2011

The hotel is a quaint alpine place. The rooms are neat and modern. All rooms have free wi-fi , a definite plus. If you can afford it , take a deluxe room which faces the matterhorn. The view in the morning is awesome. The staff is very friendly . When you reach the station call the hotel and they will come and pick you up.

Room Tip: Take the rooms facing the Matterhorn.
See more room tips
  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank umanil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
121 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed 25 January 2011

Excelsior was the most comfortable of our 3 hotels on our trip! We had a suite, and the bathroom was very large and nice. The bed was very comfortable, and warm.
Breakfast was AWESOME. Make time for breakfast.

Pretty close to the main street, but a little of a walk. Great view from the room, right on the river.

You need to arrive before midnight, because they close the lobby.

Note to Americans: Bring a wash rag! they don't have those in Europe!

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lauren374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southend-on-Sea, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 7 September 2010

Over the last 18 years, we have stayed at the Excelsior Hotel 9 times. We think this is the best value for money Hotel in Zermatt. The views of the Matterhorn from our rooms have always been excellent. You could not ask for better Hosts, or food. The rooms are clean, fresh, airy and well maintained. We usually stay at the Hotel, when the Folklore Parade in on in August. This goes past the Hotel. The Hotel is about a 5 minute walk from the station, and even less to the main street, with all the shops. We are looking forward to 2011, when for a change, we hope to be in the village in October.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rondacoaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taipei, Taiwan
Level Contributor
63 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 bubbles Reviewed 28 December 2009

We booked a double room for 2 persons for 7 nights just before Christmas. We originally had a room on the 2nd floor facing south (with a small view on the Matterhorn) but then asked to be moved further upstairs due to the smoke coming from the bar on the ground floor. Be sure to ask for a room from the 2nd floor if smoke is an issue for you. The stairs have no door on the 1st floor, but only on the 2nd floor. The rooms from 2nd floor and above are also quieter. Our room (345) was still facing south, with a balcony and a brand new bathroom. It looks like the hotel refurbished all the bathrooms.The furniture and style of the room was more modern on the 1st floor and Swiss traditional on the 3rd floor. But in overall, the rooms are very comfortable with plenty of room to store. Continental breakfast was good but choice limited... especially after the 2-3rd day of breakfast. The ski room was very convenient, never crowded and locked. Free wireless internet connection is also available for guests. The hotel is literally 20 steps away from the bus station to the main lift. Frequency of the bus was 8-10 min.
I highly recommend to use the numerous private parking-taxi companies as the service rendered was excellent and hassle free. We used ALPHUBEL taxi+parking company as they seem to be the only one offering reduction if you use both their parking and taxi service to/from Zermatt. We paid 122 CHF for 6 nights of in-door parking + round trip taxi fare to and from Zermatt... which I found very reasonable. They help you with your luggage and they also call your hotel so that the hotel electric car can come and pick you up at the drop station.
Restaurant wise I recommend the Swiss Chalet, the China Garden, the restaurant just facing the hotel entrance (don't remember the name anymore) and Zum See. The lamb in Zermatt is delicious.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophie_In_Taipei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
1 review
5 of 5 bubbles Reviewed 10 July 2008

We spent one night at the Excelsior Hotel in Zermatt, Switzerland in July, 2008. The hotel was well situated, being a five minute walk from the main train station and a ten minute walk from the gondola station.
The room itself was excellent with a large living room and a large bedroom. We were given a room on the first floor, which was a suite. The view of the Matterhorn was exquisite The bathroom was modern and impeccable, with a separate bath and shower. Once again, the view was tops from the large glass doors in both the living room and the bedroom. The real clincher was the staff:
To begin, our infant was car sick on the ride into Tasch, and the manager had all her clothes laundered immediately at no cost and without any question. He refused payment for the service all together. Having traveled in Europe and Africa - this is a noteworthy exception to the rule at most hotels.
We will be staying at this hotel the next time we travel to Zermatt.

  • Liked — The view and the staff
  • Disliked — Only stayed one night
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2behome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Excelsior

Property: Hotel Excelsior
Address: Hofmattstrasse 38 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Free Breakfast Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #68 of 109 Hotels in Zermatt
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Excelsior 3*
Number of rooms: 25
Official Description (provided by the hotel):
Arrive and feel just like at home The Excelsior is a small family owned hotel with a large number of regular guests. Lovingly renovated hotel, which is quietly located in the center. The bus stop for all the lifts is in front of the hotel. The sunny rooms situated on the south side offer a fantastic view of the old part of the village and of the famous Matterhorn. All rooms are equipped with bathtub or shower/WC, hair-dryer, towel heater, telephone and mini bar. Much charm and joy of life meets you in our Ex-Bar and on the Pergola (sun terrace). Excellent meals can be taken in the à la carte Restaurant La Ferme. Internet-corner and free of charge wireless. ... more   less 
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