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“Swiss hospitality at its best” 5 of 5 bubbles
Review of Sunstar Style Hotel Zermatt

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Sunstar Style Hotel Zermatt
Ranked #41 of 109 Hotels in Zermatt
Certificate of Excellence
London, United Kingdom
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Swiss hospitality at its best”
5 of 5 bubbles Reviewed 24 March 2014 via mobile

I've stayed in 3 hotels in zermatt this year and this has to be the best value for money. Let me explain, amazing staff welcoming us with smiles from the moment we arrived at the railway station with a free pickup, free internet, free coffees cakes and even the minibar. I've never seen that ever before. That was before we'd even unpacked our bags the sauna pool and jacuzzi was the icing on the cake. They did everything to help us out and made us really feel like we were on holiday. Well done. Oh and in case you're wondering they have a great buffet breakfast with hit cold food and even champagne although at 9.30am it was a little early on this occasion. Thank you sunstar zermatt. Definitely worth a look.

Stayed March 2014, travelled with friends
Helpful?
Thank fshah76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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297 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Eden Prairie, Minnesota
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 21 March 2014

Hotel staff friendly and helpful. Very clean and comfortable rooms. The location is within a 5 minute walk of a major lift. I would not hesitate to return to this hotel or to recommend to a close friend.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chichester, United Kingdom
1 review
5 of 5 bubbles Reviewed 23 February 2014 via mobile

We had an amazing stay in this hotel , the staff were so friendly and helpful , they could not do enough for us . The food was delicious and plentiful and the spa was beautifully clean . We would definately go again . Free minibar every day was an added bonus .
Thankyou for looking after us so well .

Stayed February 2014, travelled with family
Helpful?
Thank Liz E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 30 January 2014

Stayed here for a week in the off peak ski season time in January. Picked up by the porter after catching the train which was nice. THe hotel reception is little but the staff were very helpful and pleasant. The breakfast is fantastic with a huge range of everything from salmon/ cheese/breads cereals/teas to fruit / bacon/french toast with maple syrup and always you are served with efficient friendliness. WE didn't opt for half board and made the trek out to the pretty main street of Zermatt for dinners except when we were too tired. THe main street is a four minute walk away as are two of the ski transport areas. Otherwise there is a free bus at the bottom of the road 30 metres away that takes you to all of the ski transport areas. The room had super comfortable beds and we loved the pool and spa area. It was lovely - I don't know why the previous reviewer dissed it so much as it struck me as being very aesthetically pleasing and enjoyable. Robes/ slippers / towels are per usual. Most rooms have a bath in the room we luckily avoided that by requesting a room with a seperate bathroom as our travel set up would not have benefitted from that. If you are a romantic couple this would be cool but for friends family this is not what you want. The room we got did not have a bath as a result but as we used the spa every night it didn't matter. THe tv was tiny and there is no jug in the room but they will give you a large flask of hot water if you ask and you can generally get tea/ coffee from downstairs for free. They had copies of the New York Times ( intemational) daily to read in the lounge for English readers. Sunstar have a great deal where the mini bar is free - this was 1 x beer, coke, sprite and juices plus there is always a bowl of fruit by reception. Even better , providing you book through their website the price includes train travel to and from the hotel within Switzerland. This was brilliant for us arriving by plane from overseas. Zermatt is quite a crowded built up town so there is a lot of rooftops to be seen from the window however our room had a little balcony and a view of the Matterhorn which was nice and when it snowed it was pretty enough to see the trees outside all covered in snow. I would particularly recommend this hotel to couples more than families as it is a 'boutique' hotel and is less set up for family fun than other sorts of hotels might be.

Room Tip: If you don't want a room with a bath in the middle ask for one with a seperate bathroom. Book vi...
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  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank yolofifiez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 26 January 2014

The Sunstar hotel of Zermatt does not meet the criteria to be classified as a 4 star hotel.
The reception looks like the typical reception of a 2 star hotel. A single elevator, which reminds the elevators of certain factories where employees need to load any kind of stuff…
The room I had for few nights had a great view of the Matterhorn (nothing to say about…) and the bed was well oriented in order to enjoy the view of the Matterhorn also when lying down.
But this was the only PLUS value of the room.
In fact at least one quarter of the room was occupied by a large (nice and comfortable) shower and a small washbasin. The toilet was in a tiny room…?!?…whose door was just at the entrance of the room. The toilet room was without window and without any sort of exhaust fan with the obvious consequences…
There was no bidet (I realize that the bidet is a sort of unknown device in many countries of the world…), but usually in a 4 star hotel room there is at least a bath tub…
Out of the room, the so called "wellness area" was ridiculous, with a Turkish bath with cold temperature, a sauna and the whole environment which needed to be completely renovated.
In conclusion if you are looking for a comfortable hotel with the typical PLUS of a real 4 star hotel, my advice is to avoid the Sunstar hotel of Zermatt.

  • Stayed January 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank onlynicehotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuttgart
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 December 2013

I would highly recommend this hotel for the level of comfort offered at a very good price, which is positively surprising in a country like Switzerland where prices are generally far too expensive compared with Europe.
The Staff is very friendly and helpful, the location ideal, close to the station and the main street.
One feels at home as from the first minute.

Room Tip: Our from was on the North side, which was even cheaper with no inconvenient attached. The only diff...
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  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Navigaytor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas, United States
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

Our first trip to Zermatt (overnight in from Geneva) was wonderful at the Sunstar Hotel. The manager, Sonya, is always around and willing to help with anything you need during your visit. We had 2 adjoining rooms on the 5th floor with a beautiful view of the Matterhorn from our balcony. We were planning to have the buffet breakfast which was included in our rate but enjoyed sleeping in and did not make it down by 10:30am. The manager let us keep our rooms for late checkout which enabled us to venture into town again and enjoy a few more hours in Zermatt. If you only have one night like we did, go for it. This is one of my favorite trips and I have been many places in the world. The chalets and hotels are so charming. There's no other place like it. I would love to return and see the village covered in snow and white lights. It's beautiful and the Sunstar hotel contributed to our positive experience. Many thanks to Sonya and her hard working staff.

Room Tip: Top floor south side for best view of the Matterhorn.
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  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PalmTree1221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunstar Style Hotel Zermatt

Property: Sunstar Style Hotel Zermatt
Address: Untere Mattenstrasse 50 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 109 Hotels in Zermatt
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sunstar Style Hotel Zermatt 4*
Number of rooms: 44
Official Description (provided by the hotel):
The small but stylish Sunstar Style Hotel Zermatt****, with its combination of distinctive interior decor and typical Valais-style features, offers a hotel stay with a difference. For guests hoping to spend some relaxing days in simple surroundings where they will be well looked after, this is the perfect place. The rooms are all decorated in a distinctive, modern and tasteful style and most of them have a balcony. A special feature is that the shower or bath area forms part of the bedroom. Fine food is served in the stylish restaurant and, in warmer weather, on the sunshine terrace. The spa centre, with its indoor pool, jacuzzi, sauna, steam bath and massages, is perfect for soothing relaxation. You can enjoy sociable evenings in the bar with its lounge area and open fire. This car-free resort with views of the legendary Matterhorn is the perfect place to let your spirits roam free. ... more   less 
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