I stayed three nights in this hotel in one of the cube rooms. What a special room this was with the bed on top of the bathroom and the alternate color lights! The staff could not be better, some of the friendliest and welcoming hotel staff I've ever encountered. Their friendliness was genuine and not the usual forced politeness of hotel staff. The spa of course is a great and a very special end to your day spent hiking etc. 7 different rooms for all the senses. Breakfast was excellent. Only thing, it said the room had a view of the Matterhorn, but you could only see the tip of the mountain when you stood on your toes in a specific spot in the room. I don't think this specific room is suitable for older people or small kids (for example, the bath is very high and if you have short legs may be difficult to get out) Something small but special I will remember is the way the staff arranged my sleep wear on the bed... really cute! And they tried to accommodate us every time we asked for something. We also asked to see examples of the other rooms on the Monday morning we left and they were happy to give us a tour. Then they offered to take us to the train station in an electric car although it was really close to the hotel. Maybe our experience is not the usual one or when it is really busy but I've never experienced such friendliness in any other hotel. It's as if each of their staff is genuinely enjoying their job and does it with creativity and enthusiasm. They also recommended a great restaurant to us.
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