We stayed for 3 nights in early July. The weather was appalling, so bad we couldn't see the Matterhorn from our hotel room (frustrating after paying more to get the view!) but the hotel made up for not being able to see the mountains. The deluxe double was nice and spacious and the bath with a view was brilliant. The stars however were the outdoor jacuzzi and spa, the floating tank especially, the reception and lobby with its roaring fire, and the quirky bar and cinema in the basement. I debated for a long time about booking this hotel over some of the higher rated Zermatt hotels on trip advisor, but was really glad I did! Stunning hotel!
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