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“Winter holiday in Zermatt”

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BEST WESTERN Hotel Butterfly
Ranked #24 of 109 Hotels in Zermatt
Certificate of Excellence
Plymouth, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Winter holiday in Zermatt”
4 of 5 bubbles Reviewed 15 March 2013

This is one of the friendliest hotels we have ever stayed in. The management and staff were most helpful in all things but particularly when one of our party broke her ankle skiing. The hotel itself is convenient to the town centre, the main railway station and the Gornergrat rail link to the slopes. The rooms are comfortable and quite spacious. The whole experience was warm and welcoming.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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608 reviews from our community

Traveller rating
    364
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See reviews for
135
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Baltimore
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 6 March 2013

For the second time (stayed once before in 2010), the Butterfly hotel and staff -- Frank, Simone, Janet, and others exceeded our expectations. The hotel is clean and comfortable, the restaurant even better now than a few years ago (which means great), and the personal service and assistance has to be better than anywhere else in Zermatt. The special ski day to Italy and the 21 course lunch is not to be missed. We thank you Butterfly for another great, memorable vacation.

Room Tip: Two room suites are especially comfortable.
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 49roadrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, Manager at BEST WESTERN Hotel Butterfly, responded to this review, 8 March 2013
Hello RoadRunner.... meep meep.....

Thank you for the nice review. Greetings to US from Zermatt

Frank
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 16 February 2013

The Butterfly rooms are spacious and spotless with the most comfortable beds in Switzerland!! I am a real fusspot about bed comfort but these are the best & I slept well from day one. The rooms are very well planned with plenty of storage amd excellent bathroom size/facilities. Food is excellent & all members of staff are anxious to please & ensure you have a very relaxing stay. The Butterfly has some garden space at the front which is somewhat un-usual for Zermatt where buildings are quite densely packed into the valley floor. I totally agree with everything posted by Colin & Kath's review in that the hotel is totally underated and could easily be 4 star plus in all aspects. food, accommodation & staff! It is a star in Best Westerns chain & no surprise that guests return regularly, we certainly will if going to Zermatt again.

Room Tip: All are good rooms with balconies & tea-making facilites!! Great when you wake early to the ind...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CambridgeCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stratford-upon-Avon, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 February 2013 via mobile

At the end of Jan-13, I stayed at Hotel Butterfly along with three friends on a ski trip. I simply cannot praise the hotel enough for the time and effort that they put into our stay; we were made to feel welcome from the moment we arrived. The hotel manager, Frank, invited us on a days skiing with other guests and it was delightful, we even got a DVD of the day as a souvenir. The team at the hotel were great, Milo behind the bar and the ever cheerful Steffi amongst them. I look forward to a return visit.

Stayed January 2013, travelled with friends
Helpful?
1 Thank SteveC186399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 31 January 2013

Returned here for the 7th time, The hotel is like the resort; just excellent, this time the stay was even better, we vere also invited for a daytrip in the skiarea with other guests at the hotel, it was a absolutley lovely day.

The one and only a bit negative thing is regarding the dinner, the dessert consisted of variations of icecream 6 of 7 nights, would have been nice wiht some variation maybe? ( but still the food was excellent)

Also enjoyed the complimentary afternoon coffe verymuch, new addition since my last stay.

Room Tip: If you get 109 you will have no view from the window
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hahnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, Manager at BEST WESTERN Hotel Butterfly, responded to this review, 8 March 2013
dear hanson,
Thank's for the nice rewiev.

By the way... I got it with the Ice Cream :-)

Greetings from the Butterfly
Frank
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedale, North Yorks
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 25 January 2013

I cannot praise the Staff and Management of this Hotel high enough, on arrival you are immediately made to feel welcome, you simply have to ring ahead and the Porter will collect you and your luggage from the Station Square, all the rooms are different due to the design of the Hotel but we have stayed 4 times in different rooms on every occasion and never been disapointed, obviously not all rooms have views of the Matterhorn but each of the rooms we have used have had spacious balconies, the quality of the food in the Dining Room is excellent and if you book half board and wish to eat out, simply advise reception that morning and your account will be credited for the meal not taken, this allows flexibility and adds to the stay. If you are skiing, the trip over to Cervinia with Frank and his 'assistants' is great fun, even if you are not an 'expert' and the lunch in Cervinia is an occasion in it's self. Thhe Hotel is officially graded as 3 star it certainly deserves more.

Room Tip: I don't think they have a bad one!
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank colinandkath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 January 2013

We stayed in the Coeurs de Alpes (No 1 on trip advisor ) in the summer and were suitably impressed, but after staying in the Hotel butterfly twice now I'm definitely a convert. The combination of location ( a stones through from the train station, the main drag, the Gornergrat train and ski hire shop is invaluable ) the staff are all very friendly and helpful ( I must mention raffaele, steffi, and milo, and all the others, but frank the manager is a gem). The food is good and the rooms that we had were both good. The Coeurs de Alpes has all the style and glamour but give me the warm and friendly butterfly any day...

Stayed January 2013, travelled as a couple
Helpful?
2 Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Hotel Butterfly

Property: BEST WESTERN Hotel Butterfly
Address: Bodmenstrasse 21, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#31 Family Hotel in Zermatt
#35 Romantic Hotel in Zermatt
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN Hotel Butterfly 3*
Number of rooms: 61
Official Description (provided by the hotel):
The Best Western Hotel Butterfly has a quiet location in the center of car-free Zermatt, a 2-minute walk from the Gornergratbahn train station and the ski bus stop.All rooms at the Butterfly hotel have satellite TV including CNN, coffee and tea-making facilities and are provide with free Wi-Fi.In the evening, you can enjoy a delicious 5-course dinner in the restaurant.The spa area features a Finnish sauna, an infrared cabin, a steam bath and a tanning bed. During the summer, the spa area is available upon request. Massages are also available upon request. ... more   less 
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Also Known As:
Best Western Butterfly
Best Western Zermatt
Zermatt Best Western

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