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Best Western Hotel Butterfly
Ranked #21 of 111 Hotels in Zermatt
Certificate of Excellence
Reviewed 24 July 2014

We loved Zermatt & this hotel. While we stayed at more charming historic hotels on our 2 week stay in Switzerland, this was the most convenient and gave more amenities that we Americans are used to! Tons of storage in the room & bathroom, robes on request, even an Ipod player! Great lighting, comfy beds, pretty balcony. Great buffet breakfast every morning. They have a golf-cart shuttle service from the train station if you don't want to walk. Just call from the phone board right at the station when you arrive. Owner, Frank, very friendly and engaging. I'd certainly stay here again if returning to Zermatt.

Room Tip: I think all the rooms must be good. All have balconies. We were in Room 410 and were very pleased.
  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank DaveSacramento_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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252 - 258 of 649 reviews

Reviewed 20 July 2014

This was our second stay at Hotel Butterfly. So conveniently located - around the corner from the train station but quietly tucked away off the main street. Clean, nice staff, great breakfast,free wifi. Our room was spacious and nice , with a little balcony. Great value stay and when we return to Zermatt this is where we will be. Very recommended.

Stayed: July 2014, travelled with family
Thank Arcticfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

Most reviews mentioned the location of this hotel to be the highlight as it is really just a 3-5 minutes walking distance from the Zermatt railway station. But just one thing here, is that if you are carrying along with you a lot of luggage, the last 50 meters or so of the way towards the hotel is on an upward slope, so when you arrive at Zermatt station it would be a good idea to call the hotel and they'll send their porter along with the hotels e-car, which will make life a bit easier than lugging heavy bags on an upward slope. If you take the e-taxis they'll usually charge you 16 CHF regardless of which hotel in Zermatt you want to go to.

As it is Zermatt is a quaint little village and you can literally walk from one end of the town to the other in less than 20 minutes.

Swiss hospitality is more the functional types, you are greeted at the hotels not usually with too much enthusiasm or big smiles, but rather with polite "hellos" or "Guten tag", and at the Butterfly hotel in Zermatt it was no different. The check-in was smooth, and the man at the reception explained all the necessary details regarding the hotel very neatly and clearly. The breakfast had good variety and the room was neat and clean. We had booked the triple room and the only minus side of our stay was that the room was quite small. There was very little space for luggage enough only to keep one medium size suitcase. Otherwise the room was good bed was also OK. And given the price point you really cannot complain. One thing about the bathrooms, if you like pressure in your shower you will LOVE this hotel. The force of the water from the shower actually makes the shower-head bounce away from your body, it is that strong.

Another tip for travelers who are carrying a lot of luggage with them. If you are leaving Zermatt to go to Interlaken, Lucerne or other destinations by train, you have to change trains at least twice at Visp and Spiez, and none of these two stations have escalators or lifts at the platforms. Also the time between the connecting trains is quite short. So to get your heavy bags out of the train, down the stairs/ramp and again upstairs/ramp to the next platform and then onto the next train is not only tedious, but there's good chance that in all this exercise you'll miss the connecting train and then have to wait 30-40 minutes for the next one to arrive. Instead of this use the Fast baggage service at Zermatt station where you have to deposit your bags at the station before 8.30 in the morning and you will get the same at your chosen destination the same day after 6.30 in the evening. It is not exactly cheap at 23 CHF per bag but considering the amount of work it saves, it really is worth spending the money.

  • Stayed: June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank yaatri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

Only two blocks from the train station, but with lovely mountain views, this was a fine base for our hiking holiday in Zermatt. Our room was very large, in an upper corner of the fifth floor, so we also had a balcony on two sides. I can't remember whether we paid extra for a room with mountain views, but it would probably be worth it. Breakfast was fresh and plentiful, included in the room rate, very helpful given Swiss food prices! Scrambled eggs, bacon, a variety of breads, fresh fruit in several forms, muesli, yogurt, and dry cereals. Free shuttle to train station, which we used on our final rainy day even though it was so close. Only drawbacks: very erratic wifi and no washing machine or laundromats in town. You can pay $2 per item to have clothes cleaned!

Room Tip: Go for upper floor with mountain views.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Liz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

Hotel Butterfly is a nice family setting hotel in Zermatt.
We love the downtown location of hotel Butterfly.
The kids enjoyed the short walk to the train station.
Inside the hotel you have a nice bar to spend some time together.
Overall, very cosy & friendly hotel with a magical Swiss touch of hospitality.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Amsterdam1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

We selected this hotel on the internet because it appeared to be close to the railway station. We couldn't have been more pleased. It is also close to the main shopping area, restaurants - and everything else other than the ski lifts. Since we were here during the off season we only used the lift once to get up for a closer look at the Matterhorn.

We also took the Gornergrat train (across the street from the main railway station, so also very close to the hotel) to get a closer glimpse of the Matterhorn.

As others have said, the hotel service is exemplary.

There is a good variety of food available at the breakfast buffet.

This was probably our best hotel experience in Switzerland - and at a fairly reasonable price.

  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank AhabofLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

If one listed the 20 top hotel satisfaction experiences, the Butterfly would rate excellent in all of them. A hidden benefit is its proximity to the rail station. The hotel staff was outstanding, they went out of their way to be accomodating.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Hotel Butterfly

Address: Bodmenstrasse 21, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#31 Family Hotel in Zermatt
#35 Romantic Hotel in Zermatt
Price Range: £112 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Hotel Butterfly 3*
Number of rooms: 61
Official Description (provided by the hotel):
The Best Western Hotel Butterfly has a quiet location in the center of car-free Zermatt, a 2-minute walk from the Gornergratbahn train station and the ski bus stop.All rooms at the Butterfly hotel have satellite TV including CNN, coffee and tea-making facilities and are provide with free Wi-Fi.In the evening, you can enjoy a delicious 5-course dinner in the restaurant.The spa area features a Finnish sauna, an infrared cabin, a steam bath and a tanning bed. During the summer, the spa area is available upon request. Massages are also available upon request. ... more   less 
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Also Known As:
Best Western Butterfly
Best Western Zermatt
Zermatt Best Western

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