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“Excellent” 5 of 5 bubbles
Review of BEST WESTERN PLUS Alpen Resort Hotel

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BEST WESTERN PLUS Alpen Resort Hotel
Ranked #26 of 109 Hotels in Zermatt
Certificate of Excellence
Saudi Arabia
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Excellent”
5 of 5 bubbles Reviewed 20 June 2012

Nice Big Rooms, Helpful Staff, Pool and Sauna
...Comparatively little far from train station...View of Matternhorn from the room was great...

Room Tip: Choose rooms on upper floors facing with balcony, facing Matternhorn...
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  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank nashkhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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552 reviews from our community

Traveller rating
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    42
    17
    9
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218
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 13 June 2012

While visiting our son in Switzerland, he and his girlfriend took us on an overnighter to Zermatt. (If it doesn't ring a bell, this is where the famous Matterhorn peak is located.) He booked us at the Alpen Resort Hotel as a birthday gift. First of all, the view is truly breathtaking. Whether cloudy or clear, the view will stun you. It is very peaceful. This German-speaking town is great for, of course, skiing, snowboarding, and hiking. But there are shops galore, hidden restaurants, and tempting pastry shops. The proprietors of our hotel literally thought of EVERYTHING. From kleenex and wet towel racks in the bathroom (even a pull-out rack for your wet bathing suit) - none of the other hotels we had stayed at in Paris or Rome had these things, to towels and robes with a cute tote bag to make your swim a lot more pleasurable. My husband and I swam in the Olympic size salt-water pool, followed by a sauna AND steam room experience. Our son chose the freshwater pool. Breakfast, covered in the price of the room, included artisan breads, homemade jams, cheeses, meats, museli, fruit, cereal, yogurt, caffe, tea, oh and did I mention the champagne? There is free internet in the lobby, cozy little spots to enjoy drinks inside and out, tennis courts and a shuttle to the train. There are no cars in Zermatt except the taxis. We had a fully stocked kitchenette, but there were too many excellent restaurants to pick from. I can't rave enough about his hotel - it made our last few days in Europe very relaxing!

Room Tip: There are many hotels in this town - I only know that this one was perfect. We were on the second f...
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  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Jackie652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
130 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 11 June 2012

A traditional alpine hotel close to all amenities. Our room had a magnificent view of the Matterhorn which was a delight to wake up to in the morning. The restaurant food was delicious and the service throughout our stay was very good. I would recommend this hotel to anyone wanting a true Swiss alpine experience.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Norma F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 6 June 2012

I thank management and all employees of hotel Alpen Resort Hotel for perfectly organized service.
Comfortable and cozy rooms, magnificent kitchen, the affable and friendly personnel delivered true pleasure during stay to territories of this beautiful hotel.

Thanks.

Room Tip: I recommend a two-level room in the second case the case which is located on the top floor, under a...
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  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Andrey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 31 May 2012

We stayed in five different hotels across Switzerland and this was easily the worst. It does not deserve its four star rating at all.
We were greeted by several stuffed marmosettes, which I found very unpleasant. The woman at the desk was rude and disinterested; in fact I found the hospitality throughout to be the worst I've ever experienced. We were given a twin room when I had booked a double, and when I brought this up with said hotel staff, we were informed that this was what we had asked for and bluntly informed that we had not paid enough for anything better.

Our room was dirty and there was a spider in the bath. On the wall was a hideous piece of "art" which was a blood red mess with the German word for "God" scrawled across the middle. The wifi signal was awful and they might as well not have bothered offering us the service, certainly not "high speed" as was advertised. Our room was on the ground floor and this could not be changed even though it made me very uncomfortable. The "garden" was a very small patio, barely large enough for a chair, with a patch of unweeded grass overlooked by a tennis court and some other people's rooms. If you stepped right out (over the stray plank of wood) onto the weeds you could see the Matterhorn and I found this to be VERY misleading of the advertisements from the hotel, "our rooms have panoramic views of the Matterhorn".

The positives were the breakfast, the spa facilities with a clean and pleasant pool and jacuzzi with almost all the jets working.

I found the whole thing to be a nightmare and I wished I'd stayed somewhere else.

Room Tip: Spend lots of money for the better rooms, or stay elsewhere.
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  • Stayed May 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Meruru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 May 2012

My family and I stayed at the Best Western Alpen resort last year in September and it was clean, the staff were kind, friendly and very helpful. A perfect location in the heart of Zermatt, about a 4 minute walk to the train station and the village itself. I loved the food and its facilities, I would reccomend this hotel to families and couples. GREAT HOTEL!!!

  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank corey_t424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, Scotland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 April 2012

My first stay in this wonderful hotel! Food was outstanding, I'm a vegetarian and the staff went above and beyond to cater for this. We were lucky enough to be staying in one of the newly refurbished rooms which was beautifully decorated and spotless. The swimming and sauna facilities were lovely, and greatly appreciated after a days skiing! Staff were friendly and attentive, nothing was too much to ask from them. The manager Inge was delightful, always taking the time to speak to guests at dinner. Altogether a superb hotel with a homely atmosphere, which is unusual in such a large hotel. I would definately return!

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Alpen Resort Hotel

Property: BEST WESTERN PLUS Alpen Resort Hotel
Address: Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool
Hotel Style:
#16 Ski-In / Ski-Out Hotel in Zermatt
#20 Luxury Hotel in Zermatt
#22 Spa Hotel in Zermatt
#33 Family Hotel in Zermatt
#62 Romantic Hotel in Zermatt
Price Range (Based on Average Rates): ££
Hotel Class:4 star — BEST WESTERN PLUS Alpen Resort Hotel 4*
Number of rooms: 55
Official Description (provided by the hotel):
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. ... more   less 
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Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Zermatt Best Western

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