We recently stayed in the Hotel Holiday while traveling with a group. The rooms are spotless and appear to have been recently renovated. The location is a bit far from town and inconvenient with hand luggage. The desk clerk was exceedingly helpful but the rest of the staff left much to be desired. In all of our previous accommodations, we had dinners included with w 2 drinks and fresh water. They did not bring water and said they would only provide 1 drink and if we wanted water, it would be $7.5 Swiss Francs or close to $10 for a small bottle. Upon check-in, our group gathered in the large bar and asked to order glasses of wine. The hotel said they would not sell glasses, only whole bottles. Since we were going to dinner soon, everyone chose to forgo the glass of wine which would have been very enjoyable. The hotel told us the desk would be manned nightly until about 9:30 or 10:00. After dinner, at 8;30, our group had many questions about activities in the area and went to the desk. There was a sign that said they would be right back but after waiting 30 minutes, we decided they had left early and were not returning. The dining staff was very unfriendly, never spoke to our group and seemed happy to say no they would not provide water. The internet is very expensive, there are no shampoos or toiletries. It felt like we were being nickle and dimed to death in this establishment.
- Official Description (provided by the hotel):
- The Hotel Holiday is situated in a quiet place, 8 minutes' walk from Zermatt's centre and only 200 metres from the Sunnegga Express, taking you to the Sunnegga, Blauherd and Rothorn mountains. The ski slope from the Sunnegga down to Zermatt brings you right to the Holiday hotel. The Gornergrat train station and the bus stop to the Klein Matterhorn are as well easily reachable on foot. Our hotel has 36 non-smoking double or family rooms on four floors, with elevator access. Our family rooms have three or four beds, and some have connecting doors. Each room offers modern facilities in a warm and bright setting and has access to a balcony. Most of the rooms have a beautiful mountain view. Our restaurant,>, allows you to enjoy dishes prepared by our chef, Denis Matray, a former student of Paul Bocuse. Our cuisine distinguishes itself by its use of high quality seasonal products. After a peaceful night's sleep, our generous breakfast buffet will set you off on a good foot for the day. You may select our half-board menu or give in to the temptations of our a la carte menu. You will also appreciate the cosy and chic atmosphere of our lounge-bar. ... more less
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- Also Known As:
- Holiday Hotel Zermatt