We have stayed at the Alpenhof on at least five previous occasions. And we have had little if anything to complain about. Rooms, food, facilities and location have always been excellent.
However I do have some grumbles now. The piano bar is a longstanding feature. Now the piano is backed by a synthesiser and the music is blasted through the main lounge. Conversation is simply impossible and the repetoire is forty years old. It is noticeable how few people sit in the area before dinner.
Dining room service has really gone downhill. The table was often set for the wrong number of guests and had to be reset. English was not well understood by some waitresses and we were consistently recommended wine without the waitress knowing the price. When I persisted in asking the price I was told the bottle of house wine was SFr67, £50. That was after it was brought to the table. Nowhere was the price of the wine stated. In addition at times the service has been slow. This is all a pity in what I regarded in the past as a fine hotel.
I hope they put matters right. Guests need to be the focus. It seems that complacency has set in.
- Official Description (provided by the hotel):
- The family run Hotel Alpenhof lies in the center of Zermatt in a sunny, quiet location. The cable car Sunnegga, which access the ski slopes and hiking area, is directly across from the hotel and the train station and Gornergrat railway are just 5 minutes' walk away. The 5 floor Hotel Alpenhof offers 62 comfortable rooms, most of which have their own balcony. The rooms are equipped with bath/WC, minibar, telephone, radio, Wi-Fi, cable TV, safe and a cozy seating area. Look forward to the naturally lit, Alpenhof SPA area on the first floor. The new, stylishly renovated hotel lobby offers plenty of space to relax and enjoy regional snacks and wine specialties. We pamper our hotel guests every day with a new and freshly prepared 5-course selection menu. A special highlight is the exquisite cheese buffet. Our refined Cigar Lounge, one of a kind in Zermatt, offers fine digestives, smoky whiskys and a solid selection of cigars. Sitting in front of a roaring fire listening to our pianist is the perfect way to end a day's hiking or skiing. Every Wednesday during the high season the family run business offers you a free visit to their herd of black nose sheep. ... more less
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- Also Known As:
- Alpenhof Hotel Zermatt