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“5 Star Hospitality”

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Hotel Mont Cervin Palace
Ranked #16 of 109 Hotels in Zermatt
Certificate of Excellence
Tokyo
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“5 Star Hospitality”
Reviewed 4 September 2011

My wife and I stayed for a week in the Mont Cervin Palace in Zermatt. We were impressed by the friendliness and professionality of the staff. I called them from the train to pick us up at the Zermatt station and the hotel sent their horse carriage. What an experience to cross the village in a horse-drawn carriage...

The directors, Karin and Kevin Kunz create a very friendly and casual atmosphere. The quality level is outstanding, the restaurants serve good food. The breakfast buffet is a real treat. The hotel features a Japanese restaurant for sushi and teppaniyaki. Teppaniyaki is really very good and the chefs are entertaining.

All in all we had a very memorable stay and would love to go back as many as their regular guests do.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Zubichan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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465 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
NEWCASTLE
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 July 2011

A truly top hotel, excellent friendly and helpful staff. The Grill Restaurant was very good both food and service and nice to see both great food coming with decent portions for once !!

high up on our list to return !!

Room Tip: The Suites are well worth the upgrade and great view of Matterhorn
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  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank NewcastleSkiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level Contributor
63 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 July 2011

Excellent service. I was picked up at the train station to the hotel in a horse drawn carrage.

The staff called me by name when I entered and left the hotel.

Hotel location was great in Zermatt

Excellent service is giving weather forcast about going up to the Matterhorn.

Room Tip: Any view in zermatt is good
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  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kmjr2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2011

As our experience was so good last year, we decided to come back to the Mont Cervin this year again for our early year ski week. And again, we had a great week of skiing, great weather (very well organized by the hotel management indeed), and culinary excursions. We loved our room with great views, friendly staff and starting our active days with a healthy breakfast. We got our favourite skis and good advice at the inhouse rental ski shop (very convenient and important for serious skiers), Also appreciated the reception staff efficiently taking care of all our dinner reservations - and even took the blame when we didn't show up in one place :-) These and many more pieces combine to the positive overall picture we got again. We will come back!
Reto and Andrea in Zurich, Switzerland

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swissskibums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 April 2011

Zermatt is a car free village and you can only get there by train. On the ride up there you feel already that you will be in a different world for a while...turn off the cell phone (they work perfectly there of course, but I am just saying). From the personal driver picking me up at the train station, addressing me immediately by name to the friendly check in and tour of the room the welcome at the Mont Cervin could not have been better. We stayed at the le Petit Cervin which seemed to be a newer addition to the hotel. The room was impeccably clean, had all the amenities you expect from a 5Star hotel. Breakfast was in a lovely room with a view over the village, service was prompt and attentive, the buffet had plenty of choices to get you ready for a day of skiing. The skirental place(Julen Sport) is adjoined to the Hotel and you get a locker to leave your skis and boots as well as a discount for all rental equipment. Nice touch! We used the heated indoor pool and the jacuzzi as well as the outdoor mineral pools with the relaxing jets. All nice and very well kept, direct access from the rooms, so you can go down there in your robes and slippers. Make sure to ask the concierge for a list of all Seiler Hotel Restaurants (the Mont Cervin is part of a local chain), especially their Fondue Restaurant was delicious. We even got to meet the Hotel Manager Karin at the hotel's bar and got some great tips on skiing and apres ski hangouts. Thank you Mont Cervin. We can highly recommend you and hope to stay again on a future visit to Zermatt!

  • Stayed April 2011, travelled with friends
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Helpful?
1 Thank Traveller014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucerne, Switzerland
Level Contributor
57 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 April 2011

Location couldn't be better. We stayed in the Petit Cervin which is underground connected to the MCP. A true little jewel box I would call the Petit Cervin. The rooms are totally tastefull decorated. The beds are heaven.
It is all this little details which make a difference to an average hotel. The staff has been increadible attentive and polite. It is that extra mile they do.
Don't forget to make use of the SPA. A perfect place to relax your muscles after a day of skiing.
They rates are quite steep for an overnight but in return you get value for money. An above avarage service and quality. I definitely will be back.

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Crococat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeddah, Saudi Arabia
Level Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 7 March 2011

Location is great. Service is exemplary. Breakfast buffet is on the 4th floor and it is nice and cozy. Great to have a ski rental shop right on the premises. This hotel is connected to Grand Hotel Cervin, so you can access the pool and spa. Nice pool which was part outdoor. Spa is not bad. Concierge gave us just the right recommendations for ski passes, areas, lunch on the slopes and dinners. A truly fun experience I had with my 3 siblings. The prices are a little steep, but compared to other destinations around Switzerland, it was the cheapest top 5 star hotel you can get. Will definitely come back, but with wishes to be able to catch cheaper nights.

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank azamk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Mont Cervin Palace

Property: Hotel Mont Cervin Palace
Address: Bahnhofstrasse 31, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Zermatt
#7 Romantic Hotel in Zermatt
#13 Luxury Hotel in Zermatt
#14 Spa Hotel in Zermatt
#26 Family Hotel in Zermatt
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Mont Cervin Palace 5*
Number of rooms: 150
Official Description (provided by the hotel):
International Hotel in six-story traditionally Swiss building located in village center. ... more   less 
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Also Known As:
Mont Cervin Palace Zermatt
Mont Cervin Palace Hotel

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