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“Very Updated, Very Comfortable”

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Hotel Mont Cervin Palace
Ranked #16 of 110 Hotels in Zermatt
Certificate of Excellence
Oswego, Illinois
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Very Updated, Very Comfortable”
Reviewed 29 August 2013

We had a great room here, which extended the length of the part of the building we were in, such that we could open windows at both ends, which helped keep the place very cool during the relatively hot weather we experienced. The wood floors had some sort of special texture that made them feel especially comfortable to walk on barefoot, not to mention the calf hide area rug in the living room. Both bathrooms were roomy and feature rich, the bed was most comfortable, and everything seems brand new (lots of wall switches, some of which we never figure out the purpose of). The staff was very friendly (including to friendly for English speakers), and we enjoyed relaxing drinks in the courtyard out front, with the various sorts of live music they provided.

The location is great for prowling about town, both handy the the rail station as well as the trails up into the hills. There are lots of good places to eat and shop within walking distance.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoadHungry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, 13 September 2013
Dear Tripadvisor Member,

Thank you very much for sharing your experience of your stay at the Mont Cervin Palace and your detailed remarks. Our aim for the renovations, which we have done in summer 2012, was to update our rooms, in order to make them more appealing to our guests. We are glad that we achieved this and that you felt comfortable. Great that you also enjoyed our daily live music, which is supposed to create a welcoming and relaxing atmosphere.

We wish you a nice late summer and would be pleased to welcoming you back in the near future.

Best regards

Karin & Kevin Kunz
Management/Hosts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Barrington, RI
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 August 2013

The scope and quality of their breakfast buffet (included in the room price) made me wish I could eat more every morning. We also had two very good dinners in the grill room (the one-star Michelin dining room is not open in the summer). If you can spring for them, the junior suites on the second floor have a wonderful view of the Matterhorn. Everyone was very friendly and helpful, especially the concierge.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RIDjango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, 13 September 2013
Dear Tripadvisor Member,

We very much appreciate your positive comment about your stay here at the Mont Cervin Palace. It is a pleasure to read that the food quality in our restaurants found your approval and that you have been well looked after by our staff members.

“We can’t wait” to welcoming you back to our hotel and send you in the meantime

best regards

Karin & Kevin Kunz
Management/Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, Alabama
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 August 2013

We stayed her for one of our honeymoon nights, and what a romantic and beautiful experience. I have stayed at a lot of five star hotels in my day but this one sets the bar. It's the most efficient, courteous, customer service and the most professionally trained staff I have experienced in my 54 years of traveling. I have never stayed in a hotel the well managed. The rooms are comfortable, clean and picture perfect. Every single meal at the restaurant was 10 star also. Everything is modern and up to date and the view of The Matterhorn is breathtaking. Viktoria Heymann is outstanding! I wish I could live there 24/7.

Room Tip: We stayed in 404, and it looked new!
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank flyforffun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, 13 September 2013
Dear Tripadvisor Member,

Thank you so much for this outstanding feedback. Our entire team strives constantly to meet and even exceed our guest’s expectations by putting Alexander Seiler’s credo “to always do one step more” into action. We are thrilled to see that your honeymoon at our hotel was that enjoyable and are happy to forward your encouraging comment to our staff.

We hope to have the pleasure of welcoming you back to our hotel very soon and to spoil you once again.

Kindest regards from sunny Zermatt

Karin & Kevin Kunz
Management/Hosts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fountain Hill, Arizona
Level Contributor
90 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 22 August 2013

We stayed at Mont Cervin Palace 06/23 - 06/25/2013. The hotel is located in the heart of the village, has an old world charm and was newly renovated. Our room was on the second floor (201) has a balcony/veranda with a beautiful view of the Matterhorn. The room is very spacious, has a living room, roomy walk-in closet, powder room, luxurious bathroom with separate toilet, rainfall shower, tub, fixtures are high tech and you can digitally set the water temperature. Non alcoholic beverages are complimentary. A welcome gift awaits you in your room. One downside is there is no airconditioning in the room....it is the swiss alps so I guess we can live with that, and besides the time we were there the weather was just absolutely perfect, the temperature at night was comfortable and we had a good night sleep. The room is facing the main street and we did not have any noise issues. Again maybe because of the time of the year, we did not have a noise problem. The hotel is about 5 minutes walk to the Zermatt train station, the Gornegrat Bahn Station and a nice walk to a lot of places, stores and restaurants.

The staff are very professional, very helpful, courteous, gives attention to detail and provides impeccable service. It gives you that feeling of "yes, we came to the right place"

Wonderful buffet breakfast with a variety of selections, Dinner at the Le Restaurant was very good but our dinner at Le Cervin Grill was excellent!

On this 2 week Switzerland tour we were on several beautiful hotels but this is one of our top favorites and given the chance we will come back.

Nanette & Stuart Duzan
Fountain Hills, Arizona, USA

Room Tip: The room with a balcony facing the Matterhorn are just awesome.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank racoonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, 25 August 2013
Dear Mr & Mrs Duzan

We would like to express our thanks for your absolutely wonderful comment about your stay with us which we have read with great pleasure. The non-existence of an air-conditioning in our rooms is effectively due to the fact that the temperature cools down at night so that opening the windows is sufficient. The staff permanently does its utmost to make our guest’s stay as enjoyable as possible and we are happy to hear that it worked for you.

We would love to welcoming you back to our hotel in the near future and send in the meantime our

Best regards to Arizona

Karin & Kevin Kunz
Management / hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bern, Switzerland
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 16 August 2013

We spent a weekend there for the Swiss Food Festival in Zermatt this year. Amazing hotel. Every need was anticipated, the staff were incredibly helpful and friendly and the whole experience was pure luxury! No time to visit the pool, although it looked lovely. We did spend quite a bit of time in the spa area - wonderful saunas, steam rooms, ice grottoes and pool, foot baths and relaxation room. Honestly, the best weekend I have ever had! Breakfast was also outstanding, as well as the food in the restaurants there! And we woke up to a lovely view of the Matterhorn from our window. A great way to start the day!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ewados
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, 25 August 2013
Dear Tripadvisor member,

What a pleasure to read this outstanding and detailed feedback of yours. All our efforts of creating an exceptional experience for our guests have obviously paid of in your case. The Swiss Food Festival for us is always a very special event and we are glad that you have had the chance of thoroughly enjoying it. Thank you very much also for your positive comments about our staff members which we have happily forwarded.

Hoping to have the pleasure of welcoming you again, latest for the next edition of our Swiss Food Festival in 2014, we send you

Best regards from Zermatt

Karin & Kevin Kunz
Management / Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 August 2013

We spent several nights in this lovely hotel and found it to be wonderful. Our room was newly renovated and had very updated amenities. It was very comfortable. The dining room was excellent and we enjoyed our breakfasts and a wonderful dinner. The hotel is located within an easy walk to most places and there were nice shops and restaurants nearby. We would definitely stay here again.

Room Tip: Ask for a room with a view of the Matterhorn.
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  • Stayed July 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 33158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, 25 August 2013
Dear Tripadvisor member,

Thank you very much for your positive feedback which motivates us and our team to continue to focus on quality features, amenities and services. We are delighted to hear that you passed an enjoyable time with us and that you consider of coming back.

Until then, we send you sunny greetings from Zermatt

Kind regards

Karin & Kevin Kunz
Management / Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 31 July 2013 via mobile

We had stayed in this hotel a few years ago before its renovation and had already been very impressed by the quality of the service and the attention put into making us feel at home and welcome.

The renovated upgraded room we received 401 was absolutely outstanding in all areas. Elegance, technology, size, comfort and its view on the Matterhorn. With our own balcony, dressing room, elegant wooden floors, rainfall shower, 2 TV screens, separate living room with its couch, dining table, Nespresso coffee machine and complementary non alcohol drinks we couldn't find anything missing.

Fresh fruit and a hand signed welcome card were waiting for us on our arrival. Also we were invited for a welcome drink on the next evening were we were personally welcomed by the hotel manager and his wife. Delicious appetizers were served by very friendly staff speaking all kinds of languages.

Spa treatment was fantastic and the heated outside pool remains a high point.

So what was wrong? Well the orange juice at breakfast could have been better... But other than that, I cannot remember.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mikudu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, 3 August 2013
Dear Tripadvisor Member,

Thank you so much for your detailed comment about our facilities and services. We are very pleased to see that they found your approval (except for the orange juice, which we certainly will take care of) and that you enjoyed your time at our hotel. The weekly welcome cocktail is always a nice opportunity for us to meet you, our valued guests, in person and to live our credo “Hospitality by heart”.

So hopefully we shall have the pleasure of welcoming you back soon to Zermatt and the Mont Cervin Palace.

Kind regards

Karin & Kevin Kunz
Management / Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Mont Cervin Palace

Property: Hotel Mont Cervin Palace
Address: Bahnhofstrasse 31, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Zermatt
#7 Romantic Hotel in Zermatt
#13 Luxury Hotel in Zermatt
#14 Spa Hotel in Zermatt
#26 Family Hotel in Zermatt
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Mont Cervin Palace 5*
Number of rooms: 150
Official Description (provided by the hotel):
International Hotel in six-story traditionally Swiss building located in village center. ... more   less 
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Also Known As:
Mont Cervin Palace Zermatt
Mont Cervin Palace Hotel

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