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“Outstanding again”

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Hotel Mont Cervin Palace
Ranked #17 of 109 Hotels in Zermatt
Certificate of Excellence
Soesterberg, Utrecht, Netherlands
Level Contributor
5 reviews
4 hotel reviews
“Outstanding again”
5 of 5 bubbles Reviewed 27 January 2014

One year ago I was at Mont Cervin Palace and because of the outstanding stay last year I of course booked again this year. It is not always easy to keep the pole position but Kevin and Karin and their team did. I was recognized by the staff members which I liked and all was great again. The Staff, the room, the Breakfast etc,..... Service with a smile. Simply OUTSTANDING. Kevin and Karin I will be back! THANKS!

Room Tip: Alll rroms are OK, I was in the second floor this year!
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, 31 January 2014
Dear Tripadvisor Member,

Thank you very much for the outstanding feedback. Our entire team strives to always do “one step more” for our guests and it is very rewarding to hear that by following this credo we were able to create again a memorable and enjoyable stay for you.

We thank you for your loyalty and look forward to welcoming you back for another “outstanding” experience at the Mont Cervin Palace.

Best regards from sunny Zermatt

Karin & Kevin Kunz
Management/Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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462 reviews from our community

Traveller rating
    388
    45
    17
    8
    4
See reviews for
110
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Petworth, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 January 2014

Another fantastic stay at the Mont Cervin! Friendly and welcoming staff, wonderful customer ervice, fantastic food, comfortable surroundings, great location, amazing pool, fabulous dine-around for evening meals...we were really spoilt.....all in all a wonderful base for a skiing holiday. We will be back next year!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, 20 January 2014
Dear Tripadvisor Member,

It was our great pleasure to welcome you back to our hotel. Great to hear that you had a memorable stay and that you enjoyed the services and amenities we offer.

We look forward to spoiling you again next year and send you in the meantime our best regards from snowy Zermatt.

Karin & Kevin Kunz
Management / Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
north wales
Level Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 6 October 2013

We had the pleasure of staying at this first class hotel again. It never disappoints. From getting off the train were transport is waiting for you, they always take our luggage and we walk the 5 minutes to the hotel to stretch our legs, to the greeting you get as soon as you arrive at the hotel. Nothing is too much trouble for any of the staff. You are always made to feel you are the most important guest they have. The rooms are excellent. We had room 303 which is one of the most beautiful suites we have stayed in with great views to the Matterhorn. The room is very well appointed with everything you could wish for. The breakfast choice is something else. There is a chef on duty to cook what you require if you so wish. We found there was so much choice anyway we didn't need to use them. The staff in the breakfast room were second to none. Nothing was too much trouble. Very central located hotel. There was a welcome meeting which was attended by the directors and this is great to see. Beautiful hotel, excellent staff, great food, central location, wonderful views - what more could you ask for.

Room Tip: if you can afford a room with Matterhorn view book it as nothing nicer that waking up to that view e...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank waggalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, 21 October 2013
Dear Tripadvisor Member,

We very much appreciate your kind words in regard to your recent stay at the Mont Cervin Palace and are happy that our hospitality continues to please you. We always strive to provide a consistent, attentive and personalised service in order to meet and, if possible, exceed our valued guests’ expectations. Therefore your positive feedback very much motivates us as well as the entire team to keep on following this path.

We wish you a lovely autumn and hope to have the pleasure of welcoming you back very soon.

Best regards from Zermatt

Karin & Kevin Kunz
Management / Hosts
Report response as inappropriate
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 September 2013

What a great place to stay. Stayed there on a Tauck trip and what a great facility! Had a suite
with a balcony and can't say enough about their dining room for both breakfast and dinner!
Would highly recommend the Mont Cervin - close to everything.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Lois B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, 13 September 2013
Dear Tripadvisor Member,

What a lovely feedback, thank you very much for recommending our hotel! We always try to make our guest’s stay as memorable as possible and are glad to have succeeded in your case.

We would be pleased to spoiling you once again and send you in the meantime

Kindest regards from Zermatt

Karin & Kevin Kunz
Management/Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Astoria
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 3 September 2013 via mobile

We were here primarily to catch the Glacier Express and so were only in Zermatt for an afternoon and evening. One of the great features of the Mont Cervin (French name for the Matterhorn) is the view of the mountain. Rain and fog spoiled that for us. But the hotel was very comfortable and clean. A 10-minute walk from the train station in the middle of a town I would call "cozy." Not inexpensive, but very much in line with other Swiss luxury hotels.

Stayed August 2013, travelled with friends
Helpful?
1 Thank Maeve32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, 13 September 2013
Dear Tripadvisor Member,

Thank you for your comment about your stay. What a shame that the weather wasn’t at its best, so you were not able to see the Matterhorn. On the other hand, this is a very good reason for another visit.

So hopefully we shall have the pleasure of welcoming you again with plenty of sunshine and beautiful view to the Matterhorn.

Kind regards

Karin & Kevin Kunz
Management/Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oswego, Illinois
Level Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 29 August 2013

We had a great room here, which extended the length of the part of the building we were in, such that we could open windows at both ends, which helped keep the place very cool during the relatively hot weather we experienced. The wood floors had some sort of special texture that made them feel especially comfortable to walk on barefoot, not to mention the calf hide area rug in the living room. Both bathrooms were roomy and feature rich, the bed was most comfortable, and everything seems brand new (lots of wall switches, some of which we never figure out the purpose of). The staff was very friendly (including to friendly for English speakers), and we enjoyed relaxing drinks in the courtyard out front, with the various sorts of live music they provided.

The location is great for prowling about town, both handy the the rail station as well as the trails up into the hills. There are lots of good places to eat and shop within walking distance.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoadHungry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, 13 September 2013
Dear Tripadvisor Member,

Thank you very much for sharing your experience of your stay at the Mont Cervin Palace and your detailed remarks. Our aim for the renovations, which we have done in summer 2012, was to update our rooms, in order to make them more appealing to our guests. We are glad that we achieved this and that you felt comfortable. Great that you also enjoyed our daily live music, which is supposed to create a welcoming and relaxing atmosphere.

We wish you a nice late summer and would be pleased to welcoming you back in the near future.

Best regards

Karin & Kevin Kunz
Management/Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrington, RI
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 29 August 2013

The scope and quality of their breakfast buffet (included in the room price) made me wish I could eat more every morning. We also had two very good dinners in the grill room (the one-star Michelin dining room is not open in the summer). If you can spring for them, the junior suites on the second floor have a wonderful view of the Matterhorn. Everyone was very friendly and helpful, especially the concierge.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RIDjango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, 13 September 2013
Dear Tripadvisor Member,

We very much appreciate your positive comment about your stay here at the Mont Cervin Palace. It is a pleasure to read that the food quality in our restaurants found your approval and that you have been well looked after by our staff members.

“We can’t wait” to welcoming you back to our hotel and send you in the meantime

best regards

Karin & Kevin Kunz
Management/Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Mont Cervin Palace

Property: Hotel Mont Cervin Palace
Address: Bahnhofstrasse 31, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Zermatt
#7 Romantic Hotel in Zermatt
#15 Luxury Hotel in Zermatt
#15 Spa Hotel in Zermatt
#26 Family Hotel in Zermatt
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Mont Cervin Palace 5*
Number of rooms: 150
Official Description (provided by the hotel):
International Hotel in six-story traditionally Swiss building located in village center. ... more   less 
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Also Known As:
Mont Cervin Palace Zermatt
Mont Cervin Palace Hotel

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