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“Very friendly & Excellant”
Review of Europe Hotel & Spa

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Europe Hotel & Spa
Ranked #7 of 111 Hotels in Zermatt
Certificate of Excellence
Reviewed 6 July 2014

I will Second to Aneks,Owner picked up us from train station & we did not know he is the owner.Very large & Clean rooms with excellant service from very friendly staff.Breakfast was ecxcellant.You can see Mateerhorn from your room on a clear day.

  • Stayed: July 2014, travelled with family
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1  Thank guide73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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155 - 161 of 589 reviews

Reviewed 3 July 2014

Stayed here for 2 nights. Took the cheapest room, but I was pleasantly surprised at how nice it was. Spacious. Calm, and with a beautiful view over the village. Breakfast and dinner were excellent, and the staff was very friendly.

  • Stayed: July 2014, travelled with friends
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Thank Jimpulcrano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

We were picked up at the train station by the owner (we didnt know he was the owner until we got to the hotel). pickup from the train station can be arranged by calling the hotel or emailing them your train timings. The room was with a view of the matterhorn and very comfortable. the bathroom was large for swiss standards. The staff (every staff) was so so so friendly and ready to help and the owner is also always around to help out with whatever you want. The bar area is very nice and very warm and welcoming. Staying here was like staying at your best friends house and we loved it so much. The breakfast was one of the best weve had in europe. I wouldnt even research another hotel if i ever came back to zermatt

  • Stayed: April 2014, travelled as a couple
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4  Thank ineedsoftbeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

The staff are excellent, willing to answer all the questions you ask. We are from a diifferent time zone country and the little kid has trouble to adjust the jetlag the first couple of nights. When we get up at small hours in the morning, hungry, we found the bread and apples in the lobby. Seeing that, even though no hot coffee, we are overjoyed. Staying in the lounge, lighting a fire, reading all kinds of children books, the 2-year-kid spends the untolerable small hours in the morning with joy.
The view from the room is terrific, astounding. The lounge is filled with all kinds books that little kids can read. We like the hotel a lot.

  • Stayed: March 2014, travelled with family
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2  Thank Sherry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

What a great hotel in a great location with great service. My wife and two son's ages 14 and 16 made the journey from Connecticut to Zermatt for skiing and adventure. We were recommended to stay at Europe Hotel & Spa and are happy we followed the advice we received. The rooms where we stayed on the new side of the hotel were very spacious. The hotel was immaculate. We had the meal plan which included breakfast and dinner. The breakfast buffet was more that ample and the dinners were like dinning in a five star restaurant daily. The staff was warm and more than attentive to our needs. I asked for feather free pillows and they were in the room within minutes. We needed special menu selections as a result of food allergies and more than enough options were given to us. The location was a short walk to the main street and it was very easy to get to each gondola for skiing. We both walked and took the public shuttles.

Room Tip: The rooms on the newer side of the hotel where very spacious and very nice. We did not see the othe...
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  • Stayed: April 2014, travelled with family
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2  Thank Michael V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014

We stayed at Europe Hotel at Zermatt. This was not our first time, we stayed in the same hotel and decided to repeat given our great past experience. We remembered Mr. and Mrs. Julen, the hotel owners, who ran the hotel themselves. They were always around leading a sophisticated and dedicated team, combining experience and dynamism, making sure guests enjoyed fully the experience.

My wife and I can only confirm that the service has actually improved! We met again Mr. and Mrs. Julen, always pampering guests, sharing suggestions on the menus, giving us tips on weather forecasts, or simply asking how we felt. We found out they have invested in expanding the hotel and developing a very nice SPA with a fairly large list of potential treatments. The expansion basically improved the overall experience within the hotel but kept the cozy family feeling of the past. We had dinner every evening in the hotel. The food was amazing! It was creative, delicious and served in delicate proportions. Every evening there was a wonderful complementary buffet of salads, and on the evening when they served Fondue Chinoise there was an exquisite fruit buffet. They have a very good selection of wines. We are from Barcelona-Spain, so we decided not to choose the good Spanish wines they carried, but we focused on the Saint Emilion, Pauillac and Saint Estephe that they selected from Bordeaux. Excellent selection!

The restaurant has two areas, the one we chose was the traditional one that has the traditional wood setting and warm environment from the Alps, but there was another modern and elegant area. There is a beautiful bar where you can get an aperitif before dinner or a drink afterwards, but the area that my wife and I liked the most was a living room they have with a very nice and modern chimney (fireside). That place became our favorite place to relax and chat.

We stayed in the “old” building (the one before extension) where the room was very comfortable. We had a wonderful view of the Matterhorn from our terrace that was huge for European standard sizes. It is a privilege to look at that beauty of nature every day after serious skiing in the vast pistes in Zermatt.

For the skiing fans like us, every room had a ski-locker assigned, which by the way kept our boots and gloves warm every morning when we wore them. In summary, all details were taken care of! We felt treated like at home and at the same with extremely good service that took care of all details for us.

We are planning to return next year and certainly highly recommend Europe Hotel at Zermatt.

Room Tip: All rooms are great, well equipped, comfortable and elegant. The quality of Wifi is very good. Howev...
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  • Stayed: March 2014, travelled as a couple
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1  Thank Pedro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

If you are looking for an authentic Swiss Mountain Hotel in Zermatt, with spacious and beautifully decorated rooms, central yet quiet location, great cuisine and wine selection, cozy hotel bar, friendly and highly motivated staff, state of the art wellness facilities, etc etc...... the Europe Hotel & Spa is definitely the place to be.
We spent a one week skiing vacation at the Europe, and we cannot wait to come back again next year. Highly recommendable in all aspects!

Room Tip: We stayed at a "Design" double room in the 3rd floor of the new wing, and we were very ple...
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  • Stayed: March 2014, travelled as a couple
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Thank Werner B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Europe Hotel & Spa

Address: Riedstrasse 18, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Zermatt
#8 Romantic Hotel in Zermatt
#12 Family Hotel in Zermatt
Price Range: £145 - £378 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Europe Hotel & Spa 4*
Number of rooms: 39
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Also Known As:
Europe Hotel Zermatt
Europe Hotel And Spa

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