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“First Class Service”

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Romantik Hotel Julen
Ranked #19 of 111 Hotels in Zermatt
Certificate of Excellence
Reviewed 12 July 2014

We spent our holiday in two locations, Hotel Julen was the second destination after the first one in Stresa in Italy. Two hotels of similar rating yet the contrast in service and welcome was so vast and it is difficult not to make direct comparisons. The hotel Julen wrote to us before we set off asking for our arrival time so they could arrange to collect us from the station, which they did and we never saw our cases until we got to our room. The room, which we were upgraded to, ironically the exact same room number as the one in Stresa, was excellent with wonderful views from the balcony of the famous Matterhorn. The soft drinks and water in the mini bar were provided FOC and the water was replenished each day. The wi-fi was free and also, more important, FAST. We were also provided with slippers and gowns for using the pool and wellness facilities, which are fantastic. Expecting the usual small pool and gym with sauna we were pleasantly surprised to see what they had managed to build underground in their garden. A fabulous pool and wellness centre to rival anything I have seen before. A fantastic investment by the owners.Moving on to the dining experience, this was fine dining each evening, a 5 course dinner for just 35 CHF per night if booked on half board. That would hardly buy you a pizza in the town! The chef managed to deliver some really clever dishes that were all very tasty. Breakfasts also catered for all tastes with a big range of appetising foods to set you up for the day. All this and the personal involvement of the owners, particularly at dinner, where they would come around regularly to talk to their guests. Going home, we were sad to leave Zermatt, yet once we had packed we didn't see our cases again until we arrived at the station in the hotel's electric car. As my title suggests - first class service; that is missing from many hotels yet the owners of the Julen seem to want to go the extra mile to please their customers. Thanks to the Julen family and staff for making our stay so enjoyable.

Room Tip: Book direct with the hotel - it gives them more scope to upgrade you.
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  • Stayed: July 2014, travelled as a couple
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Thank Midfifties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie-Julen, Inhaber at Romantik Hotel Julen, responded to this reviewResponded 14 July 2014

Thank you so much for your beautiful review about the Romantik Hotel Julen and about our services! We appreciate your detailed and useful descriptions.
It is always a pleasure to read compliments like yours and it is like a reward you are giving to us.

We wish you all the best and send you warm greetings from Zermatt

Family Julen and the team

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125 - 131 of 455 reviews

Reviewed 1 July 2014

Our one night with the Julen afforded us great views of the mountain from the terrace, evening and morning. We did not have time for dinner or to use the spa/pool because we were visiting a local friend (who had her wedding reception in the Julen several years ago). Out of the 11 hotels we stayed this trip, the Julen served the best breakfast by far! The shuttle from the train station, an ATM across the street, and tasty complimentary snacks in the room all enhanced our stay. When we return to Zermatt it will be to the Julen, and next time we'll check out dinner and the spa.

Room Tip: Double Room with Matterhorn View, #209. Ceiling, walls, and floor are pine. Room is small but the sp...
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  • Stayed: June 2014, travelled as a couple
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Thank GlobalCitizen2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie-Julen, Inhaber at Romantik Hotel Julen, responded to this reviewResponded 4 July 2014

Thank you so much for your very nice review! We are happy to read you enjoyed your stay with us and we are looking forward to se you again,

best wishes from Zermatt

Family Julen and the team

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Reviewed 28 June 2014

We stayed in the Hotel Julen several years ago and had a wonderful time, so it was natural for us to chose it again for our most recent trip to Zermatt. We did not book a room with a view of the Matterhorn this time, but our room was still large and comfortable and had a balcony. We took advantage of the beautiful three-level pool/spa every day and enjoyed the buffet breakfast which has a wide variety of choices. Another plus is the free, very fast wireless internet. The staff was friendly, accommodating, and very helpful with suggestions of hikes. We also had great dining experience in both hotel restaurants (reviewed separately). The hotel is very close to the church and the Matterhorn museum, and feels cozy and intimate. Highly recommended.

  • Stayed: June 2014, travelled as a couple
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Thank se9834a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie-Julen, Inhaber at Romantik Hotel Julen, responded to this reviewResponded 30 June 2014

Thank you so much for all the compliments and detailed descriptions of all of our services - we feel flattered about it and for all future guests it is of course very helpful.

We hope to see you again
best regards from Zermatt

Family Julen and team

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Reviewed 26 June 2014

My husband and I spent two nights at Hotel Julen. From the pickup at the end of the Glacier Express to our departure, the staff was efficient, friendly, and accommodating. Our room and bathroom were huge by Swiss standards with two balconies and lovely views! Breakfast each day was served in the Restaurant Julen and was plentiful and delicious.

We initially had the half board meal in Restaurant Julen, but were very disappointed in the menu. It didn't emphasize the chef's true abilities. However, our experience at the Restaurant Schaferstube downstairs was amazing. The lamb specialties, presentation, and atmosphere were all wonderful. I recommend eating there every night :-). The bar is charming and our bartender, Jana, was kind and made wonderful drinks!

The location is convenient to all areas of Zermatt and we would definitely stay here again!

Room Tip: We stayed in room 101 and were very pleased with the size and comfort. The room has a view of the M...
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  • Stayed: June 2014, travelled as a couple
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Thank jody_t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie-Julen, Inhaber at Romantik Hotel Julen, responded to this reviewResponded 30 June 2014

Thank you very much for your nice review! We appreciate it.
It was a pleasure to welcome you with us and we are happy that you enjoyed your stay.

All the best from Zermatt

Family Julen and the team

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Reviewed 15 June 2014

The hotel itself looks older and not what you would expect from the outside, but don't let that fool you. It was an excellent stay with a very friendly and helpful staff.

Our check in was simple and easy with Aline patiently answering all of our questions and explaining each of the dining options and amenities they offer. She was very helpful and a delight to deal with after a day of traveling.

Our room was small with what appeared to be all hand crafted wood from walls to ceiling, which seemed odd at first but quickly added to the environment of the beautiful view of the Matterhorn we had from our patio, and overall was really quite cozy at night while relaxing before bed. The bathroom was modern and very clean. Storage was limited though if you're traveling with a lot of luggage.

I got some great advice and a few laughs from Benno at the front desk regarding a late in the day hike we were about to attempt, and excellent service from Tania (or Tania) as our server in their restaurant Schaferstube. A restaurant I would highly recommend.

The lower levels of the hotel surprisingly hid a very modern and comfortable pool and spa area, and a well equipped gym/work out area.

Overall a very enjoyable stay within a quick walk to the main part of town and everything else you'll want to do. Like I said, more than meets the eye.

Room Tip: Request a room with a view/patio on an upper floor facing the Matterhorn.
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  • Stayed: June 2014, travelled as a couple
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Thank EdandCora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie-Julen, Inhaber at Romantik Hotel Julen, responded to this reviewResponded 17 June 2014

Thank you very much for your useful description.
We are very happy that you took a look behind the "facade" and that you perceived very well what our Tradition Julen represents.
We appreciate your review and we are sending you many regards from Zermatt

Family Julen and the team

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Reviewed 29 May 2014

Our experience with the hotel started when we booked. We had some questions for them and the hotel staff answered our emails promptly. We went in May, which is the low season, so there were not that many people in the hotel. The staff sent us an email about a week before we were scheduled to arrive welcoming us and letting us know about the porter service from the train station. The porter was waiting for us when our train pulled in, took us to the hotel and delivered our bags to our rooms whilst we were checking in. We got a slight upgrade so that we had a view of the Matterhorn - absolutely awesome view! The breakfast buffet is good. There is a juice squeezer for fresh squeezed orange juice and the staff is very helpful. The bacon was very underdone (for us) and the waiter took it to the kitchen and had it cooked until crisp. The front desk staff was great as well.

Room Tip: Pay the extra coin for a view facing the Matterhorn, it's worth the money.
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  • Stayed: May 2014, travelled with family
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1  Thank pharvey841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie-Julen, Inhaber at Romantik Hotel Julen, responded to this reviewResponded 4 June 2014

Thank you very much for this very detailed and useful review. We are sure other guests will appreciate your information!

We wish you all the best

Family Julen and the Romantik Hotel Julen Team

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Reviewed 26 May 2014

Zermatt during midseason is very nice, the hotel is located 5 minutes from the trainstation. You'll get picked up by a staffmember at the trainstation if you wish so. The hotel is very nice, colorfull furniture, good beds and very clean. The bathroom is good in size and clean. All of the staff are very kind and helpfull, in the evening you are wellcomed by the owners themselves. The food in the restaurant is excellent, and worth the price. The breakfast in the morning is just great!
There is also a pool, not to big, and a sauna in the hotel, nicely made and clean... I'm sure we will be back..

  • Stayed: May 2014, travelled as a couple
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Thank Leinalein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Familie-Julen, Inhaber at Romantik Hotel Julen, responded to this reviewResponded 30 May 2014

Thank you so much for the kind words! We are happy you already planning to revisit us and we look forward to host you again

all the best from Zermatt

Family Julen and the team

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Additional Information about Romantik Hotel Julen

Address: Riedstrasse 2, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style:
#12 Ski-In / Ski-Out Hotel in Zermatt
#14 Romantic Hotel in Zermatt
#14 Luxury Hotel in Zermatt
#17 Spa Hotel in Zermatt
#41 Family Hotel in Zermatt
Price Range: £169 - £426 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Romantik Hotel Julen 4.5*
Number of rooms: 32
Official Description (provided by the hotel):
The charming 4-star Romantik Hotel Julen is situated just 10 - 15 minute's walk from the mountain lifts and the railway station. The three story Superior Romantik Hotel Julen offers 32 cosy chalet-style rooms in a refreshingly young alpine style. The rooms are equipped with flatscreen cable TV, free WLAN, a Nespresso coffee machine and a private balcony or terrace. The bathroom has a hairdryer, free cosmetic products and bathrobes. Relax in the three-storied Julen SPA. A large selection of massages and wellness therapies can be booked. Wellness enthusiasts can also use the Alpenhof SPA free of charge. Dine Around in the Tradition Julen: Half-board guests can have the best of both worlds and have the 5-course selection menu either in the Romantik Hotel Julen or at the Hotel Alpenhof. Those who prefer "A la Carte" can enjoy local specialities in the traditional Restaurant Schäferstube restaurant or they can enjoy delicious dishes at the Restaurant Julen. The Julen Lounge is a great place to meet for pre or after dinner drinks. Every Wednesday during the high season the family run business offers you a free visit to their herd of black nose sheep. ... more   less 
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Also Known As:
Romantik Hotel Zermatt

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