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“Wonderful hotel”
Review of Resort Hotel Alex

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Resort Hotel Alex
Ranked #16 of 110 Hotels in Zermatt
Certificate of Excellence
Reviewed 12 August 2013

Just returned from a fortnight stay - a superb hotel with a world class staff team throughout. The restaurant dinner was imaginative and varied throughout with particular memories of the 'Tomato three-way' and 'Salmon three-way' starters, Lobster Bisque, Gaspacho, Venison cutlets and the daily dessert course which was always finely presented. Even our packed lunches (provided to our tour operator) were of a far higher quality than has been our experience elsewhere - including a fresh crab salad roll on one day. The attentive but informal service was outstanding from the whole team and would put some top restaurants to shame and was carefully but discretely monitored by the restaurant manager. Our room was cleaned daily but the team seemed to have a sixth-sense for when we were out (even if only into the very large hotel pool) so we rarely saw them. Being Swiss, everything (including free wifi) worked perfectly but with no bother and the owner came round to each dining table every evening just to catch up on daily activities and to ensure everything was OK. What a perfect hotel!

Room Tip: Always visit during Swiss National day (1st August) - a superb feast and lots of festivities
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  • Stayed: August 2013, travelled as a couple
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Thank 676MartinM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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272 - 278 of 595 reviews

Reviewed 25 July 2013

Very nice hotel for any kind of visit. Perfect Service! Thank you Gustl and Patrick (?). The food is excellent. The only critic I have is that the fish was a little dry but hey, it happens! Location is also very good! I will be back for sure!

  • Stayed: July 2013, travelled on business
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Thank Michel_1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2013

My wife and I plus another couple stayed at the Hotel Alex as part of a Switzerland coach tour in June. The hotel was arranged through a tour company. The hotel provided excellent accommodations that were spacious and clean. The hotel also provided a full service bar, dining, free wifi that was reliable, a children's play area and a high quality of service. Also, I am sure that they provided many more amenities that I am not aware of.
However, for us travelers who live in south Georgia, USA, the most interesting part was the layout/decoration of the hotel grounds, public areas and the rooms. The entire ground floor provided casual sitting area for friends and fellow travelers to sit, relax and enjoy a drink. The bar was quite large and the barstools had cowbells attached to them so you knew if someone left or hopped on. The dining area was both on the ground floor as well as in the basement. The meals were well prepared and the service attentive. Our rooms were two room suites with a bathroom and an outside deck. There was a HDTV in both rooms of the suite.
As this was our first visit to Zermatt, or for that matter our first visit to a swiss alpine ski area, the hotel met all of our expectations. And, if you have ever wondered if a Hollywood movie depicts a swiss alpine ski area correctly ...... it is just like the movies.

  • Stayed: June 2013, travelled with friends
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Thank jhk49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2013

Right from the time we checked in at 6pm on 19th we were "pampered"---very friendly, courteous & helpful staff.Excellent ambience, wonderful Paintings all over.Room was good.For us vegetarians, surprisingly, a good selection at the Restaurant---on the whole a very enjoyable experience

Room Tip: Rooms overlooking "Matterhorn" provide very good views of the this little town & vario...
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  • Stayed: June 2013, travelled with family
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Thank Nataraj M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2013

There are more modern hotels in Zermatt, but for those seeking an authentic chalet experience look no further than Hotel Alex. It is beautifully decorated has an extremely warm and cosy feel which is perfect for cold winter nights after a long day skiing.

Staff are friendly and helpful and although rooms are on the small side, they are perfectly provisioned for winter sports enthusiasts - several radiators to dry clothing and plenty of storage. The rooms were also very comfortable and clean. I also loved the pool and jacuzzi which were great for relaxing tired muscles after a day on the slopes.

The food was surprisingly really good, with a fantastic selection and certainly more than enough to set us up for a heavy day of skiing. For fans of apres-ski, the bar is open til late...

Overall, my first choice of hotel everytime in Zermatt.

  • Stayed: February 2013, travelled with friends
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Thank Hames999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2013

We booked a week of skiing through Inghams and had the best stay ever on a half board basis from Birmingham. We are seasoned skiers and have stayed (and put up with) some really basic establishments - we have even come to expect minute bedrooms with a tiny hanging wardrobe (useless for the layers needed to keep warm), no drawers, a study in twisting and balancing gymnastics for a bathroom, cold and/or very meagre breakfast, very filling dinner but not particularly adventurous, etc., etc. Most skiing families will nod resignedly at this description, I think. However, The Alex was absolutely the opposite! The rooms were modern and huge, the bathrooms contained a bath and separate shower, there was plenty of wardrobe space with SHELVES, curtains closed properly and were very pretty and lined, the bed linen was delightful and changed every day (as were the towels, if left on the floor), the rooms were cleaned daily, and the beds were turned down in the evenings. As for the food: outstanding! A four or usually five course meal served every evening (no night off) and prepared and cooked to the highest culinary standards. Examples include (i) snails in asparagus soup (ii) Swiss Beef Wellington - beef fillet and mushrooms wrapped in bread, instead of pastry (iii) an enormous salad bar on alternate nights with different themes (fish, cold meats, cheeses, smoked fish and meat). There was so much delicious food offered on the set menu - and if you don't eat something, they seemed always willing to supply a plainer alternative at no extra cost. There was an a la carte menu too, which non-residents seemed to be enjoying (at a price, of course). Nothing in Zermatt is cheap, and neither was this hotel, but it certainly was worth every penny, we felt.

The decor was beautiful: wooden carved ceilings, hundreds of artifacts everywhere in different nooks and crannies for guests to stand and admire or even just talk about. The furniture was plush and comfortable, arranged in lots of horseshoes and circles throughout the large lounge area. Big comfy cushions were scattered everywhere and there was a very contented atmosphere in the evenings emanating from tired but happy skiers.

The boot room must be mentioned: you could hold a party in it!! You can actually bend down without knocking into someone or something! The lockers are room numbered and have heated boot racks inside. The door for access to the outside is movement-sensitive, no combination of numbers nor a free hand required - yay!

The hotel is about a three minute walk from the station, but they do send an electric taxi to collect you and your luggage when arriving and departing.

The indoor pool is wonderful - if a little chilly. There is a big jacuzzi right next to it, however, which is lovely and warm. The tennis court is underground, and despite all of us taking our kit in case the snow conditions prohibited skiing one day, we never did more than just check it out (looked great). The two younger children (20 and 23) played squash on two evenings and loved it, whilst the rest of us (husband and 25 year old) lounged about "recovering" after a hard day on the slopes...

Yes, the cost of this holiday, per person, was about double the usual base amount - but really, really worth it! Can't sing the hotel's praises loudly enough!!

Room Tip: We stayed in the new wing, where they have one door leading to two separate rooms. Our sons shared...
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  • Stayed: April 2013, travelled with family
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2  Thank LindaS_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2013

We stayed at the Hotel Alex for a week of Spring skiing. The service was outstanding and the food superb.

We had servers who quickly recognized us at the meals and sitting rooms and knew our preferences. So they in turn provided us with exceptional service since they anticipated our needs.

The food was outstanding. It was well prepared and the presentation was well done.

Great place to stay and enjoy the beautiful city and skiing location.

  • Stayed: April 2013, travelled with friends
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Thank Bob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Resort Hotel Alex

Address: Bodmenstrasse 12 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Zermatt
#13 Family Hotel in Zermatt
#14 Spa Hotel in Zermatt
#42 Romantic Hotel in Zermatt
Price Range: £225 - £453 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Resort Hotel Alex 4.5*
Number of rooms: 84
Official Description (provided by the hotel):
Popular Valais Hotel in 5-story chalet built of stone & natural wood, with side courtyard & abstract-art mural on front. ... more   less 
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Also Known As:
Alex Hotel Zermatt

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