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“Julie New Zealand ” 5 of 5 bubbles
Review of Chalet Hotel Schoenegg

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Chalet Hotel Schoenegg
Ranked #12 of 109 Hotels in Zermatt
Certificate of Excellence
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Julie New Zealand ”
5 of 5 bubbles Reviewed 5 August 2014 via mobile

This was a beautiful chalet. Had the best view of the Matterhorn from our bedroom balcony. Was lovely to wake up to. Highly recommend to anyone visiting Zermatt. Will defiantly stay here when we return in a couple of years with a few of our friends. The staff were very helpful and friendly.

Stayed July 2014
Helpful?
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review, 19 August 2014
Dear Julie B

You came all the way from down under to visit us here in Zermatt? Thank you very much!! As well I would like to thank you for your lovely review here on TripAdvisor! We are very happy, that you enjoyed your stay at the Chalet Hotel Schönegg!

You highlight our panoramic view from the rooms. We are very glad, that you enjoyed this view over Zermatt roof tops and towards the Matterhorn.

Our staff thanks you very much for your compliments.

We are looking forward to your next stay with us in a couple of years! Please make sure you book directly at our hotel’s website to get the best deal. There are always some additional service included or special gifts…

We look forward to welcoming you hopefully soon back at the Chalet Hotel Schönegg.
#schöneggview #chalethotelschönegg

Best wishes and see you soon

Anna & Sebastian Metry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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465 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 28 July 2014 via mobile

We had a great view of the Matterhorn from our room. The rooms were charming with all the wood and the balcony. There was construction outside one of rooms, which was distracting, but nothing the hotel could control.

The tunnel to the hotel was a unique feature. The elevator to the tunnel made it quite easy to quickly get down to the city level and main shopping district.

Stayed July 2014, travelled with family
Helpful?
2 Thank WinstonTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review, 19 August 2014
Dear “WinstonTravelers”

Thank you very much for your honest review here on TripAdvisor! Regarding the construction we can indeed not control them in anyway. At least it damages not the view our guest have from their room. You can not even her the noise since our windows are all very good isolated. Normally the construction will be over by summer 2015. But in the winter time there will be no noise, since they are not working.

We are very happy, that you liked the #view@chalethotelschönegg.

Our private elevator and tunnel is a big advantage for our guest. From the busy centre of Zermatt it only takes 5 minutes to reach the calm situation of the hotel

The view is indeed the big attraction in our hotel.

We are looking forward to your next stay with us! Please make sure you book directly at our hotel’s website to get the best deal. There are always some additional service included or special gifts… #schöneggview #chalethotelschönegg

Best wishes and see you soon

Anna & Sebastian Metry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Niederrohrdorf, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 27 July 2014 via mobile

Went on a last minute trip to see Zermatt and the Matterhorn. Checked into my room in the newer Chalet section, opened my curtains and there in front of me was the Matterhorn and a great view of the city of Zermatt. Pleasantly surprised with the rooms in this hotel. Staff was friendly and food was decent.

Stayed July 2014
Helpful?
1 Thank jtquinn72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review, 19 August 2014
Dear “jtquinn72”

It seems that you are a spontaneous and lucky person. Spontaneous because of your last minute trip to Zermatt. Lucky because your caught a room in the #PetitChaletSchönegg. Since we are often fully booked in our new wing, we encourage everybody to book his room as early as possible. The rate is usually as well better.

The view is indeed the big attraction in our hotel.
The location is perfect if you like to be close to the slopes (ski in), near to the next hiking trail or the next rail to the mountain. If you like being close to the town thanks to our private elevator and tunnel. Last but not least if you like having the greatest view over Zermatt and towards the Matterhorn.

I wil transmit your compliments to our staff. They thank you already with a big smiley during your next stay #@theChaletHotelSchönegg. Regarding the food I see you were not 100% satisfait. We would like to know more about that. Please contact us in order to let us improve on this field.

We are looking forward to your next spontaneous stay with us! Please make sure you book directly at our hotel’s website to get the best deal. There are always some additional service included or special gifts… #schöneggview #chalethotelschönegg

Best wishes and see you soon

Anna & Sebastian Metry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 July 2014

One of the best hotel experiences we've had. Our trip was last fall and found ourselves, in their lobby without a reservation - we had mistakenly made a reservation someplace else. The team was so much more than helpful in accommodating and welcoming us. It was our second visit and we are planning on a third. The location and views are some of the best in the world. And meals, which were included in our stay, were quite memorable - highly recommended.

Many thanks to the whole team! See you soon!

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RICHARD B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review, 19 August 2014
Dear “Richard B”

Thank you very much for your lovely comment on TripAdvisor! It is great, that you appreciate your stay at the Chalet Hotel Schönegg. We especially like your compliments to our staff. They always do their best for our guest. Our philosophy is to do the best we can to make our guests stay even more memorable. If not we always encourage our costumers to tell us their complains as long as they are with us, so we can react. A complain after a visit @ the Chalet Hotel Schönegg is very difficult to solve.

We are happy, that you highlight the #schöneggview in you comment. This is our big advantage and we are very happy to have such a nice location. Thank you for this!


We are looking forward to your third stay with us! Please make sure you book directly at our hotel’s website to get the best deal. There are always some additional service included or special gifts…

We look forward to welcoming you hopefully soon back at the Chalet Hotel Schönegg.
#schöneggview #chalethotelschönegg

Best wishes and see you soon

Anna & Sebastian Metry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rancho Santa Fe, California
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

The hotel is really very lovely and we found the staff to be a delight! Our room was comfortable but the bathroom was quite small, however that is not unusual for an older European hotel and it certainly didn't cause us discomfort. My husband and I did laugh a bit at the half glass partition in the shower (which is also common in Europe) as we had a bit of a flood after each shower!!

The view is so amazing from the hotel and I highly recommend a room with a Matterhorn view - there is just something so serene about waking up and sitting on your deck looking out at the magnificent scenery which of course includes the Matterhorn. I recommend a room on the first floor as you not only get the view but can use the stairs to come and go as the elevator is quite small and at times busy...you lose nothing with the view as the hotel,sits so high.

Enjoy your stay!!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Twotouch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review, 19 August 2014
Dear Twotouch

Thank you very much for your lovely comment on TripAdvisor! We are very happy, that you enjoyed your stay at the Chalet Hotel Schönegg! We are sorry for the little water splash form the shower. We are currently thinking of a solution for that.

We are very glad, that you liked the view from our hotel. Indeed, we are very luxky with the exposure of the hotel! A room with view to the Matterhorn is definitely a big advantage!

We are looking forward to your next stay with us! Please make sure you book directely at our hotel’s website to get the best deal. There are always some additional service included or special gifts…

We look forward to welcoming you hopefully soon back at the Chalet Hotel Schönegg.
#schöneggview #chalethotelschönegg

Best wishes and see you soon

Anna & Sebastian Metry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 July 2014

This was my second visit to Chalet Hotel Schoenegg and it was as perfect as the first. Zermatt in the summer is beautiful, especially from the lovely sunny terrace of Chalet Hotel Schoenegg. This time we took my husband's mother. The team at Chalet Hotel Schoenegg looked after her very nicely when she did not wish to come walking with us. I enjoyed every meal and especially the daily wine recommendations made by Sebastian. Cannot wait until my next visit .

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SNMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review, 19 August 2014
Dear „SNMT“
It is always a big pleasure to read from you. Only welcoming you at the Chalet Hotel Schönegg is better... ;)
We are very happy, that you enjoyed your time in Zermatt. We hope your mother was as well satisfied with her trip to Zermatt. It is our pleasure to make everything (that is possible) happen for our clients and their friends!
I’m glad you like my wine recommendations! Let’s talk together next time, maybe we can organise a small degustation of some nice local wines.

We are looking forward to welcoming you next winter, hopefully, back at the Chalet Hotel Schönegg. For your booking check our website. You will get some special discount and gifts as from this winter (2013/14) on...

Sunny wishes from the Schönegg view.

Anna & Sebastian Metry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andover, Massachusetts
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

A great hotel with great views ! We had a beautiful room on the top floor with a balcony looking out on the Matterhorn. The hotel has the best views of the Matterhorn because it sits up high outside of the cute little downtown area.

The staff was super attentive, especially Anna at the front desk. They even had a fruit plate waiting for us when we checked in. The breakfast was fantastic -- probably one of the best hotel breakfasts we had on the trip.

Lovely hotel with great service. Couldn't recommend it more highly. If you can, request a room with a view. It is well worth it!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wordlytraveler95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schonegg, Owner at Chalet Hotel Schoenegg, responded to this review, 19 August 2014
Dear “wordlytraveler95“

We thank you very much for your second review about our hotel on TripAdvisor! English is definitely easier then Czech for me to answer!;)

I will transmit your compliments to my sister, Anna. She is a sweetheart indeed!

We hope, that you will be coming back to Zermatt soon! Please identify you, so we can add another special treatment to you as a returning costumer!

For your next booking we remind you to use our proper website. We guarantee the best price here! If you find it cheaper somewhere else, we will make the same price and add a gift! Book early and get your benefit!

Best regards and see you soon @ the Chalet Hotel Schönegg. In the meantime check our web cam in order to not get Schönegg home sick. ;)

Anna & Sebastian Metry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chalet Hotel Schoenegg

Property: Chalet Hotel Schoenegg
Address: Riedweg 35, Zermatt 3920, Switzerland (Formerly Grand Hotel Schoenegg)
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Wheelchair access
Hotel Style:
#8 Ski-In / Ski-Out Hotel in Zermatt
#9 Romantic Hotel in Zermatt
#10 Luxury Hotel in Zermatt
#10 Spa Hotel in Zermatt
#19 Family Hotel in Zermatt
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Chalet Hotel Schoenegg 4.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Grand Hotel Zermatt

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