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“Excellent view of Matterhorn.”
Review of Zermatt Holidays

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Zermatt Holidays
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent view of Matterhorn.”
Reviewed 23 August 2013

We stayed in a 4 room apartment with a spacious sitting room and a fully equipped kitchen. The Matterhorn is just in front of our balcony. Do not forget to bring your camera to the apartment. The view is excellent.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Raymond L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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32 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Wisbech, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 July 2013

We have visited Zermatt several times in the winter and booked accommodation with a leading Swiss based rental company in the past but this was our first summer holiday in the town and first experience of Zermatt Holidays. Excellent service from booking to departure. Well done Cor -you stand head and shoulders above the others.

Everything at our apartment was exactly as described on your website. The accommodation was spotlessly clean and well equipped and the service we received was faultless. Future visits to this stunning town will certainly be with this Company.

  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank Alistair-Cambs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nyon, Switzerland
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 July 2013

Nice big apartment with an exceptional view of the Matterhorn.A big Master bedroom and 3 rooms.
Thé kitchen is well furnished.We were received at the train station and a taxi was waiting to bring us to the aparrtement located in Winkelmaten in à calm area pretty close to cable car station. The electrical bus stop is located only a few meters away and coud be useful after shopping downtown.

  • Stayed July 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank jetlag777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth WA
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 9 July 2013

Our stay in apartment nina b House Viktoria in Zermatt was excellent. We were met by COR at the station & taken to the apartment he was full of information. There was a shopping centre below the Gornergrat & train station across the road.We had an awesome view of the Matterhorn it made waking up each day a pleasure. It only had one bathroom for 3 adults but we made our way around that. All in all a good apartment plus a great stay in Zermatt you should all give it a try you won't be sorry.

Room Tip: There is only one in the block where we stayed
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TRAVELLERSPerthWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 April 2013

We were met as we got off the train and the apartment was just across the street, with lovely views of the Matterhorn. All the facilities were as advertised and the tiny kitchen worked surprisingly well. The children loved it and it was better than staying in a hotel. No complaints and would definitely recommend.

  • Stayed April 2013, travelled with family
    • Value
    • Location
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    • Service
Helpful?
2 Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teignmouth, United Kingdom
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 December 2012

We recently holidayed at Chalet Lani in Zermatt, Switzerland. We have holidayed in Zermatt as a large family group, on a number of occasions, but not with this particular company.
This company was less than professional, inefficient and inhospitable. Zermatt Holiday Aparments was certainly left wanting.
Our train was half an hour late on arrival, highly unusual for Swiss transport, but our welcoming host was no where to be seen. We telephoned and received very short shrift as if it was our fault. We where then taxied to our chalet. We were shown in and everyone got their bearings. Our host suddenly shouted across the room "Is anyone going to listen to me?" diligently, and suitably chastised, I sat down and listened to her explain some things to us, or rahter command things! There will be no showers of baths after 9pm FULL STOP, the pipes make too much noise for the elderly couple upstairs (sorry but this is a chalet for potentially 12 guests and not everyone can be showered etc before 9pm, if this is a problem for the upstairs inhabitants, then the chalet should not be let out for rent) as it turned out it needen't have mattered as there was no hot water much after 6pm!!!
All waste is now recycled and we were shown the three bags in which to put metal, plastic and paper. These, we were told, would be emptied by the maid. We filled these as requested and when they were overflowing, attempted to recycle in the nearest bins to our chalet-unfortunately, the infrastructure seems to be in its infancy and there were no bins available for metal or plastic - only paper, card and glass in the entire village (to our knowledge). No maid visited during our week stay, therefore, we had three overflowing bags and one other of food waste - that had nowhere to go! We never ever leave an untidy chalet but this time, and due to our treatment whilst there, we decided, reluctantly, to leave it.

The advert on the website for Chalet Lani states that;

1. Bed linen will be provided - I'm sure 6 of our party were pleased to see that that meant sleeping bags.

2. Toaster/Kettle in Kitchen - A 2 slice toaster that went out with the ark and a small embarassing kettle! Great for such a "small" party as ours! It meant making breakfast a time keepers nightmare.

3. Washing Machine/Laundry facilities - Cellar door locked, so we texted requesting access - not allowed, but we were told the door would be opened shortly that day and will be locked again in the evening. What do think we'd do with it?

4. Central Heating - Intermittant and not controllable - so some rooms were freezing and others roasting.

5. Kithen Utensils - We had to buy our own can opener, which we consider to be an essential.

6. Microwave Oven - So micro there wasn't one!

7. Hairdryer - When we phone to ask its location - There are two came the surly reply. We searched hi and lo, without success. Eventually we had one delivered to us, circa 1960!

In the middle of the week, we had a phonecall from the owner/rental company informing us that apparently our deposit had not gone into their bank account - in October!!!!! Why on earth this wasn't discovered by them before we arrived in Switzerland 2 months later is a mystery, it could have been resolved with very little fuss. So numerous phonecalls back to our UK bank until it was sorted. The owner certainly needs a few courtesy lessons on how to be hospitable. Surely a visit to us and maybe a statement i.e. "Sorry to bother you, but there seems to be a discrepency with the deposit, do you think you might look into it at your earliest convenience - not just as we all step out the chalet to go skiing at 8;30am!

The day before our very early morning departure, we confirmed by text that we required two taxis at 5am. At 4;50am one taxi arrived. We put some of the luggage and group in the first taxi. At 5am, we asked where the second taxi was and were told that all 9 of us, plus luggage were going in the one taxi - unbelievable - not unlike a sardine tin. Then when we were dropped off at the station the driver asked for the fare. we told him to get it from the owner, in no uncertain terms.

Would we recommend this company to any of our friends - no - definitely not. The owner is probably the only unpleasant person we have ever met in this beautiful mountain village and we have been visiting here for the past 30 years, culminating in 12 or so stays. However, one gentleman at the company office, who answered the phone, was very helpful and polite. Unfortunately we didn't get his name.

On the bighter side - Zermatt never falls to intoxicate you with its beautiful vistas, magnificant Matterhorn, fabulous restaurants and bars, amazing skiing and apres ski. Welcoming people and the overwhelming feeling of actually being in a Christmas card. A truly magical place to visit. We love it.

  • Stayed December 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank lulie_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 November 2012 via mobile

Zermatt is a wonderful place to ski and because of the glacier you can ski all year. It is a great place for family skiing as the lifts and runs all connect so you can ski for miles! The Swiss keep everything very clean and efficient. Fabulous piste side bars and cafes. You must check out the igloo bar. The Swiss food can get heavy after a while so head over to the Italian side for delicious pastas. The village is enchanting and wonderful year round. It is pricey so factor that in to your trip.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Burmadutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Zermatt Holidays

Property: Zermatt Holidays
Address: Hinterdorfstrasse 76 | Haus Dent Blanche, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Hotel Style:
Ranked #18 of 77 Speciality Lodging in Zermatt
Number of rooms: 52
Official Description (provided by the hotel):
Since 1988 we have been offering our guests quality chalets and apartments in the Swiss alpine village of Zermatt, home to the iconic Matterhorn and one of the world's most famous mountains. Whether for cable-car excursions in our Swiss and Italian area or winter hikes to snow-topped peaks, skiing or snowboarding on some of the highest slopes in Europe, or discovering our winter wonderland on foot, we will help you plan your holiday from A to Z. Take a helicopter flight around the Matterhorn, paraglide from the peaks, fish in our glacial lakes or stroll the mountain paths and discover our cosy mountain restaurants. The summer in Zermatt offers lots of options and we will make your experience unforgettable. Zermatt Holidays office is based in the centre of Zermatt and offers Bed & Breakfast, self-catered and fully-catered chalets and apartments or hotel options for your stay in this fairy-tale village. Nothing is too much trouble for us, we look forward to hearing from you - we are just one click away. ... more   less 

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