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“A nice hotel for a very good price”

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Gornergrat Dorf Hotel
Ranked #104 of 111 Hotels in Zermatt
Reviewed 2 October 2011

We stayed in this hotel a year ago. The price was low in comparence with the other hotels and for that we got a nice room, maybe a bit dated, with a great view. We had lots of fun watching the people in the main street and the Matterhorn was full in view! The people complaining about this hotel probably wanted a five star hotel for a three star price. To the one with the child, it's totally normal for staff to refuse people from outside the hotel or you have to pay. There were restaurants all over the place and the station with toilets was ten steps away, why not go there?. The staff was very helpfull and friendly for me and my 81 year mother and for the price we paid we had a fantastic time.

  • Stayed: November 2010, travelled with friends
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1  Thank Linda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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21 - 27 of 71 reviews

Reviewed 11 August 2011

We arrived in Zermatt having no reservation and on a busy day, and proceeded to scout out the hotel situation. Surprise, surprise...after walking all over town and visiting the tourist office, this hotel stood right across from the train station and had the best deal going for us. It was 156 Swiss Francs for two with breakfast, and by Zermatt standards that is only slightly more than a youth hostel! The staff spoke English to an excellent level and were very professional, the hotel was clean and comfortable, and some of the rooms give you a triple view: the train station square (people watching), the main street leading up the hill, and most importantly: THE MATTERHORN! I'm very surprised this hotel isn't rated higher on the Zermatt hotel list, I have no complaints at all. It is not a five-star hotel by any stretch, but its location, cleanliness and service, and value for money make it a solid recommendation from me.

Room Tip: Ask for a room with a balcony view of the Matterhorn, such as 304 or 305
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  • Stayed: August 2011, travelled with friends
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2  Thank howardbrenni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2011

This incredible hotel is situated in very high Alpine region, and is only accessible by train from the town of Zermatt (the last of which departs the town around 6PM). After that, you're stuck up there for the night together with the stunning Swiss scenery.
We managed to catch the hotel at a quiet period, and attended dinner with only around six other guests. The food was a delicious venison roast, probably the finest hotel meal I've ever come across. The staff were pleasant and later came to eat in the restuarant (they too stay at the hotel, for weeks on end they told us), but were more than happy to top up drinks if we requested. Later, we sat at the bar with the staff watching the Champions League match between Internazionale and Tottenham. The staff were social and were a credit to the hotel. The rooms were luxurious complete with en-suite spacious and beautiful bathrooms. Snow begun to fall around 11PM, and we awoke next morning to a snow-covered mountaintop, which added to the whole romantic atmosphere the hotel creates. Would definitely come back here on several occasions, magnificent place.

  • Stayed: October 2010, travelled as a couple
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1  Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2011

Zermatt is an expensive place and the Gornergrat is in our view good value against that premise.

The hotel is a little dated but we liked it - this was our second visit there the first being in March 2008. We found the staff friendly and helpful, loved the location very close to the ski bus and Gornergrat Railway and enjoyed sitting in the panoramic windows of the bar after a days skiing watching the world go by.

Rooms were clean and perfectly adequate although you need to be aware that being on the main echoey street through the village you will (if you have a front or side facing room) hear people making their way noisily back to their own hotels at all hours of the night.

We stayed on a half board basis and food was also fine and plentiful especially given the cost of eating out elsewhere in Zermatt.

We noticed quite an improvement in the general standards at the hotel since 2008 so that may explain some of the poor and older reviews. Even based on our 2008 experience we were happy to go back to the Gornergrat so were pleasantly surprised this year.

  • Stayed: March 2011, travelled as a couple
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3  Thank Mike_and_Angie_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2011

The Hotel is in a perfect place! Cant be more center.
Some parts of hotel are renewed, like lobby, maybe restaurant need a refreshment, for sure the elevators.
the staff is very friendly and the room big enough with renewed bathroom.
There is a nice bistro bar in the hotel , where you can watch people outside.
the breakfast was enough but nothing warm,until u order eggs.
The major problem with us was the internet connection, not stably and when you can reach it just in the main lobby!
the food was good at the restaurant, nothing special.
for ski is perfect hotel, and childs friendly!

  • Stayed: March 2011, travelled with family
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2  Thank tessera_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2011

I was with my son in Zermatt who is 3 years old. He very urgently needed to go to toilet. The receptionist did not allow us to go to the toilet as we were not clients at the hotel . She then wanted 2 Francs to let him go to the toilet. As we had just arrived at the trainstation we had no money available and I was not able to give her 2 Francs. She had no compassion adn did send us away. I have never exirienced such an child unfriendly behaviour somewhere else!!!

  • Stayed: January 2011, travelled with family
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Thank dimaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2010

Stayed at the Gornegrat in February 2010 with a large group of friends and family. We arrived very late at night after reception was closed our keys where left in the reception and bread, cheese, ham and water was waiting in our rooms, as it was also to late to get any food in Zermatt by this time. The rooms where a bit on the small side and the decor was dated, but it was clean and personally I don't feel like i need a big room when I'm out skiing all dayt. The staff was very friendly and helpful. Breakfast was very nice with the possibility of ordering hot food. The four course dinner included in the price was excellent. The location couldn't be much better, close to all the things you might need.

  • Stayed: February 2010
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3  Thank nina_birgitte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gornergrat Dorf Hotel

Address: Bahnhofstrasse 1, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #104 of 111 Hotels in Zermatt
Price Range: £155 - £258 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gornergrat Dorf Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Central located by the main station in Zermatt Hotel with sauna and solarium; Restaurent-Bistro-Bar overlooking the main street, staff is multilingual. ... more   less 
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Also Known As:
Hotel Gornergrat Dorf

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