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Gornergrat Dorf Hotel
Ranked #102 of 109 Hotels in Zermatt
athens
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“value for money”
Reviewed 7 March 2011

The Hotel is in a perfect place! Cant be more center.
Some parts of hotel are renewed, like lobby, maybe restaurant need a refreshment, for sure the elevators.
the staff is very friendly and the room big enough with renewed bathroom.
There is a nice bistro bar in the hotel , where you can watch people outside.
the breakfast was enough but nothing warm,until u order eggs.
The major problem with us was the internet connection, not stably and when you can reach it just in the main lobby!
the food was good at the restaurant, nothing special.
for ski is perfect hotel, and childs friendly!

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tessera_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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69 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
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English first
Dusseldorf, Germany
1 review
Reviewed 17 January 2011

I was with my son in Zermatt who is 3 years old. He very urgently needed to go to toilet. The receptionist did not allow us to go to the toilet as we were not clients at the hotel . She then wanted 2 Francs to let him go to the toilet. As we had just arrived at the trainstation we had no money available and I was not able to give her 2 Francs. She had no compassion adn did send us away. I have never exirienced such an child unfriendly behaviour somewhere else!!!

  • Stayed January 2011, travelled with family
    • Service
Helpful?
Thank dimaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Zermatt hotels

Oslo, Norway
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 June 2010

Stayed at the Gornegrat in February 2010 with a large group of friends and family. We arrived very late at night after reception was closed our keys where left in the reception and bread, cheese, ham and water was waiting in our rooms, as it was also to late to get any food in Zermatt by this time. The rooms where a bit on the small side and the decor was dated, but it was clean and personally I don't feel like i need a big room when I'm out skiing all dayt. The staff was very friendly and helpful. Breakfast was very nice with the possibility of ordering hot food. The four course dinner included in the price was excellent. The location couldn't be much better, close to all the things you might need.

  • Stayed February 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nina_birgitte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
766 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 332 helpful votes
Reviewed 12 March 2010

I've stayed on and off at the Gornergrat for the last 12 years, but have never got round to sending a review.
The Gornergrat has the ideal position in Zermatt. It is 50M from the railway station, 50 M from the gorergrat railway, 50 M from the bus at a stop where it is possible to get on and 5 minutes walk from the Sonnega express.
The hotel rooms are basic, small and comfortable, but who needs large rooms on a ski trip. The food is good, service friendly, and now that the bar has been expanded and is non-smoking, it is possible to enjoy an evening in.
The sauna is good for relaxing apres ski, and the spots in the village are not far.
For value and location I can certainly recommend.

  • Stayed February 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank crawfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol CT
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2009

We had a large group stay at the Gornergrat. The staff was friendly and the rooms were very clean and the beds very comfortable. The food was good and breakfast consisted of cereals and cheeses. Eggs would have been nice but there was plenty to eat. Dinner was from 7:00 until 9:00 with a 4 course meal. Food was good. The hotel has a bar in front, but it is closed off from the hotel and doesn't really affect the hotel. It has a separate entrance. The rugs in the hallway were worn, but that is understandable with all the ski boot traffic. The hotel is right in the middle of everything and with no car traffic, it makes it very easy to get to the trains to go up the mountains ar from arriving from Tasch, just walk across the street and you are there. For a 3 star hotel it performed very well. Dan

  • Stayed March 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DanBristolCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 January 2008

I am using Trip Advisor to help me book a hotel in Zermatt - we go every year but given our last-minute scheduling, our favorite places are booked. When reading the reviews of the Gornergrat, I can't help but warn potential visitors to heed the other reviews and avoid this hotel at all costs. Even if it were free, its not a bargain. We stayed in two double rooms with our two teenagers and as another reviewer noted, it feels dirty, dank, and generally unpleasant. The seedy atmosphere is reinforced by all the smoking "regulars" who hang out all day and night in the bar - these guys definitely don't ski and they scared my kids and me too! One early evening there was a weathered looking lady drinking away dressed only in a towel in the bar. I stay in hotels about 40 nights a year and this is my favorite hotel to diss. Amazing that a hotel in Zermatt could be so bad; the only places I've come across like that have been in severely economically deprived areas. Avoid this hotel!

  • Liked — leaving
  • Disliked — everything
  • Stayed February 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank LaralouStockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 March 2007

We were a group of eight from England in Zermatt for a long weekend's skiing. The two adult males are regular and experienced travellers - one had just returned from Japan, the other was just off to Australia. The Hotel Gornergrat was the first hotel to offer us accomodation not based on the Saturday-to-Saturday schedule.
Firstly, it is almost opposite the train station, so very convenient, not only for arrivals but also for the Gornergrat railway and only five minutes walk from the Sunegga lift.
We live in the depths of the English countryside so we are very wary of noisy hotels, but in spite of overlooking the main street, we need not have worried. The double-glazing kept out nearly all the noise.
The staff arranged a taxi pick-up for our friends who arrived after the trains had stopped running, so that wasn't a problem. They were helpful, courteous, good-humoured and spoke most languages that we tried on them.
The rooms were functional and clean, the water was hot when we needed it, there was enough storage area, we were perfectly happy with the accomodation.
Breakfast was more than adequate, with eggs, bacon and sausage available if required. A four course dinner was included and that was of a surprisingly high standard. Supplying a large quantity of steaks, for instance, can be a recipe for disaster but they managed it with credit.
I think it's fair to say we found the hotel convenient and good value for money. I begin to wonder if we were staying in the same hotel as the two previous reviewers!

  • Liked — Functionality
  • Disliked — Cramped bathroom
  • Stayed March 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gornergrat Dorf Hotel

Property: Gornergrat Dorf Hotel
Address: Bahnhofstrasse 1, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #102 of 109 Hotels in Zermatt
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Gornergrat Dorf Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Central located by the main station in Zermatt Hotel with sauna and solarium; Restaurent-Bistro-Bar overlooking the main street, staff is multilingual. ... more   less 
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Also Known As:
Hotel Gornergrat Dorf

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