The customer service we received at this hotel was outstanding. It is excellent value, as whilst Zermatt is expensive, this hotel is worth every penny.
The reception staff were extremely helpful and professional, and assisted us without hesitation arranging activities, providing advice about the area, and were very friendly and polite. The breakfast was good, and the room very nice, clean and spacious. The beds and pillows were very comfortable, and the balcony (with a view of the Matterhorn) wonderful. Although mid-summer, it was still quite cold, and the spa and sauna were great after a day of hiking. I would thoroughly recommend this hotel to anyone travelling to Zermatt.
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- Also Known As:
- Rex Hotel Zermatt