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“Small and intimate but a big surprise”

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Le Petit CHARME-INN
Ranked #36 of 110 Hotels in Zermatt
Certificate of Excellence
Chicago
Level Contributor
294 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
“Small and intimate but a big surprise”
Reviewed 5 November 2012

My husband and I decided to stay at this hotel for four nights based on the reviews, location and relatively reasonable cost. (We paid 480 CHF for four nights, and this included taxes and breakfast.) We were able to walk to it from the train since we each had only a carry on with rollers...it took about 15 minutes and at times it was uphill. Upon exiting the train station through the front entrance/exit, take a right onto Bahnhoffstrasse. Walk about 700m to the large church square and look for a little street adjacent to the right side of the church, Metzggasse. (I had to ask where it was.) Turn right and walk uphill 100m to the hotel. We were excited to discover the Matterhorn stands in the background of the hotel! (Electric taxi=15-20 CHF.)
We were told it is a Best Western Hotel with 20 rooms. We had room 232 (on the third floor)...elevator was available. The room was of moderate size, bright with one wall of windows overlooking the mountains, a school yard and roofs made out of a slate-like rock. The bed was low and VERY comfortable with a white duvet, built in wood closet and cabinets, flatscreen TV and a comfortable size, IMMACULATE bathroom and good size shower....even the grout was sparkling! (We found out that the bathrooms were just renovated last year, as well as some of the common rooms of the hotel.) Both the breakfast room and hallways had unique, small, sporadic wall alcoves to house charming lamps for a soft, indirect lighting effect.
The breakfast was served in the bar area which used to be a restaurant, with comfortable booths and tables. It consisted of boiled eggs, cereals, cold meats (really good salami), cheeses, variety of crunchy breads, fresh fruit, yogurt, juice, and coffee/tea. This is the room where the free laptop computer was available after breakfast hours.
The staff couldn't be nicer. Tony let us place our luggage in the room before it was completely cleaned so we could run off and enjoy the afternoon. Stefani was so accommodating. She gave us cups for the room so we could make tea/coffe using the hot water machine in the front desk area, gave us ice, loaned us a corkscrew and wine glasses, as well as patiently advised us with clear directions and maps.
It was a convient location, easy to walk to restaurants and shops. It is a little jewel.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LUchicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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413 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
sion
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 November 2012

This little cosy Hotel is situated in the Center of Zermatt, close to the church, and near the ski slopes.
Quality Price is just perfect. The reception service is fine and very kind and helpfull for informations.
My room is very clean the bathroom just refurbished and nice.
I have no view from my single room (but i got a good price off season of CHF 80.-) included a very good breakfast.
I can recommend this Hotel, as you know Zermatt is a famous resort and it is just great to come to that resort and have such a pretty and cheap hotel

Room Tip: there is no noise at all since Zermatt has no cars, the river in front of my room is a bit a noise...
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank globetrotter2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 October 2012

The staff were really helpful and friendly. The room was comfortable and the bathroom was modern. As a few others have mentioned its a short walk uphill but if you don't feel like carrying your bags there are plenty of taxis around. Definitely recommended checking out the roof top as it has great views of the town and surrounding area, including the Matterhorn. Breakfast is typical European continental and was tasty and satisfying.

Stayed October 2012, travelled as a couple
Helpful?
Thank cjh086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida, USA
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 October 2012

This is a nice hotel at a good price ( for Zermatt). A little walk uphill from the train station so be prepared. Typical Europian breakfast : cold cut, hard boiled eggs, cheese, fruits,cereal, coffee, tea... Staffs were very friendly and helpful. Room was small but worked out fine. Beds were very comfortable. Clean room & bathroom. A good value for money. I would come back.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank aroundtheworld008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
168 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 5 October 2012 via mobile

We really liked the location, nice staff, terrace with great views, and breakfast (included). Unfortunately, our room smelled terrible (like someone was sick), even after it was cleaned. Perhaps the carpets and bed spreads need a deep cleaning? The staff gave us Febreze to spray. The hallway smelled strongly over motor oil. It was a shame, because otherwise a great hotel and really nice prices.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bosphorus104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Level Contributor
74 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 5 October 2012 via mobile

I give this 5 out of 5 for the fantastic value for money. We were very anxious about our booking after our previous low price hotel in Switzerland. This hotel was an absolute delight - from the friendly greeting and offer to help with our bags to the cheery goodbye. The rooms are modern with comfy beds and large cupboards for storage - we had ample room for our large suitcases. There is good wifi and a small lift and the breakfast was good. The rooftop viewing area is a nice spot to relax and see glimpses of the Matahorn. There is an uphill walk from the station -so be prepared.

Stayed October 2012, travelled as a couple
Helpful?
1 Thank Barbara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlestown, Indiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 October 2012

We had an amazing time in Zermatt and Le Petit was a great hotel. The hotel is very small but so comfortable and the breakfast was wonderful every morning. The staff were always so friendly and helpful. Hotel has a nice rooftop where you can sit and have hot chocolate while looking at the matterhorn. Great place! Will return!

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaryR083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Petit CHARME-INN

Property: Le Petit CHARME-INN
Address: Metzggasse 28, Zermatt 3920, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#3 Best Value Hotel in Zermatt
#53 Family Hotel in Zermatt
#54 Romantic Hotel in Zermatt
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Le Petit CHARME-INN 2*
Number of rooms: 20
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Also Known As:
Le Petit Zermatt
Hotel Le Petit

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