Everything about this hotel is 5 star except its official rating.
Right from being picked up in the hotel buggy at the station, we found everthing to be superb. The check in was efficient and our cases already in the room when we went up to our upgraded "junior suite" on the top floor which did not have a balcony or terrace but the view was incredible. Lying in bed with an unobstructed view of the Matterhorn is pretty unforgettable. We had intially thought that we would have preferred a lesser room with a balcony but that view - WOW.
The bathroom was very spacious with a shower which was one of the roomiest outside of the USA. A small party would have been quite viable. Big fluffy robes were provided for using the pool or whatever plus the normal wide array of toiletries. The mini bar was not filled but we were asked at check-in if we would like it done.
The room decor was bright and modern with comfort throughout. Everything was as clean as a whistle.
Breakfast was superb. Champagne was available (free) if required. The range of food available ensured that you would only require a snack during the day. All international tastes were catered for with a huge range of teas and fresh brewed coffee which was ordered from the staff.
THE STAFF from start to finish ensured that our stay here was so good. They were genuinely helpful and friendly with an attitude which is so rare. The fact that most were young nubile girls and I am late 50s had nothing to do with it at all! Even the memsahib was completely taken with them. They were as formal or informal with the individual guests as they wanted them to be. The senior managers some who have been here 35 years ensure that standards are kept very high and no detail is ignored. eg in the afternoon fresh fruit juice is provided (help yourself)
Dinner is very popular. We stayed on half board basis but the special nights eg Fondue, 7 course Gala Dinner and the Barbeque with 20 (yes 20) different meats plus fish plus veggie options did not incur any financial surcharge. A great wine list with expert advice on selection just made things even better.
In summary, I have stayed in hotels in many countries and eaten in some of the top restaurants but I do believe that in terms of value for money that I have met its equal.
The only little criticism I can make is that the lift only went to the 5th floor and I had to walk up a flight of glass stairs. The glass did make me nervous (mild vertigo)
Zermatt seems like buzzing small town which I reckon would be pretty lively during the skiing season. Even during the summer there is good skiing at allitude.
There seemed to be a large percentage of elderly in town and at the hotel who seemed to be incredibly fit and thought nothing about walking up to 10,000 feet. I felt somewhat of a wimp.
- Official Description (provided by the hotel):
- The 4 star superior Hotel with a breathtaking view to the Matterhorn. Quite Location, only five minutes to the village Center. Generous and uncomplicated, that's how we are. You, as our guests are always in the middle of our attention. We love to take care of you, because service is our passion. ... more less
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- Also Known As:
- Parkhotel Beau Site Zermatt