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“Possibly the best hotel I have stayed in”

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Parkhotel Beau Site
Ranked #8 of 110 Hotels in Zermatt
Certificate of Excellence
London, United Kingdom
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Possibly the best hotel I have stayed in”
Reviewed 23 August 2014

This hotel is simply lovely. Our room, at the front, had great views of the Matterhorn and of Zermatt. The service at breakfast and dinner was great; attentive but unobtrusive. Food was great with a good number of courses and appropriate portion sizes.

It is located in a good area, just a short walk from the main street which has a good choice of shops, bars and restaurants.

The hotel has a pool which also offers great views of the Matterhorn and has a lovely area from sun beds. There is also two jacuzzi s and a sauna.

I travelled with a group and fellow travellers all loved this hotel. I intend to revisit.

Room Tip: Rooms to the front have a view of the Matterhorn
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  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beau-Site1907, Verkaufsleiter at Parkhotel Beau Site, responded to this review, 28 August 2014
Dear Peter

Great, you liked your stay at the Parkhotel Beau Site. Enjoying the view from the rooms, pool and terrace is one of the most popular things to do at our hotel and we are happy that you liked the rest of our offers, too.

We are very excited that you intend to come back one day and are already looking forward.

Best regards from today sunny Zermatt
Katja Richter
Manager Marketing and Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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746 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (166)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2014 via mobile

we stayed 3 nights last week, the room,cleanliness and the food at the Parkhotel was outstanding , the staff couldn't gave been more helpful we were given a kettle for our room as we enjoy a late night cuppa... wish all hotels could be like this

Stayed August 2014, travelled as a couple
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beau-Site1907, Verkaufsleiter at Parkhotel Beau Site, responded to this review, 28 August 2014
Dear Michael H

Your "Absolutely perfect" gave us a big smile! Thank you very much!

We wish you all the best and only great hotel experiences in the future :-)

Sunny regards
Katja Richter
Manager Marketing and Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Albans, United Kingdom
Level Contributor
110 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 18 August 2014 via mobile

I am writing this review half way through our stay as I have become aware that group guests are treated as inferiors as far as room service is concerned. We are staying in this hotel as part of a group travelling through Switzerland by train and staying in high quality hotels. We have paid for an upgraded room with a view of the Matterhorn. It appears that guests in this luxury hotel do not get their beds turned down or fresh towels because I quote from the housekeeper 'you pay less'. We used our towels this afternoon after showering and they had not been replenished when we returned from dinner and when we wanted to shower before retiring to bed. Whether or not one is a member of a group, when you pay for an upgraded room and stay in a so-called luxury hotel, I would expect a similar service to other guests. To make matters worse, when I informed the housekeeper that some of our fellow group guests had had new towels and a turndown service, she denied this, implying I was lying. This was in front of a member of reception staff. On a positive note, the food and restaurant service is of a good standard. However, this attitude towards group guests who pay a lot for a luxury holiday and for an upgraded room, leaves a nasty taste in the mouth. I am taking the unusual step of writing his review mid stay, as I am so appalled by this attitude. The Hotel Schweizerhof in Basel treated all guests the same, whether or not they were part of a group booking. Beds were turned down nightly and towels were replenished. The hotel should be grateful that its allocation of rooms is being maximised and not penalise guests because of their status. I write this review as a regular guest of luxury hotels throughout the world who stays both for business and for pleasure.

Stayed August 2014, travelled with family
Helpful?
Thank JohnDaniell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beau-Site1907, Verkaufsleiter at Parkhotel Beau Site, responded to this review, 25 August 2014
Dear John Daniell
We thank you for your honest comments and would like to apologize for what you experienced while staying at our hotel. Yes, it is right that we did not offer a turn down service for group guests in the past, but we thank you for your hint, how important this can be, and will consider this for our group guests in the future, too.

With regards to the changing of towels we need to let you know, that housekeeping is instructed not to change the towels as long as they are not placed in the bathtub. This is an international agreement in hotels all over the world in the meantime and tries to save resources like water and energy. We really try to follow this policy to contribute our part to the worlds future.

It's a pity that you haven't got the same experience as all other Great Rail Journeys travellers at our hotel, which gave us the "Gold Award - For overall customer satisfaction" in the past - and once again we want to say "Sorry".

Nevertheless we thank you for your compliments towards the restaurant staff and the food, we are glad that this made you feel happy.

We hope that Zermatt itself impressed you with its scenery and that you enjoyed being there. Maybe you will give us another chance one day, we would look forward welcoming you again.

Yours friendly
Katja Richter
Manager Marketing and Sales
and the Parkhotel Beau Site Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Barbara, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2014

There are just so many hotels to choose from in Zermatt its honestly overwhelming! After looking through many hotel websites we decided on the Beau Site as the reservation specialist Karina was so very kind.
To start, the driver to the hotel was a gem and so kind and welcoming. Upon arriving at the hotel we found it to be in the absoulte best location and just stunning as its sits up on the hill (but still in town) and looks up to the magestic Matterhorn. Perfection!
There was a small mix up with our rooms however the staff went out of their way to make adjustments and with a kind and considerate attitude at all times. Truly all of the staff at Beau Site were so considerate and gracious!
As to be expected in any Swiss hotel, the rooms are spotless however these rooms are also spacious with plenty of room to move about. Paying a bit more for the matterhorn view is a must as the view from this hotel is truly amazing and worth every penny!
The other amenities of this hotel are consistent in every way, the formal restaurant is elegant Swiss Decor and so inviting, the breakfast buffet & main dining is outstanding-and Francesco went out of his way for every guest-such a kind and gracious man!, 5 min eggs and crepes delight!, the swimming pool and spa are again spacious and elegant and the view from the outside pool area again staright to the Matterhorn!
We could go on and on because this is the place to stay while in Zermatt.
We were a family of 5 with three small children and again the staff was so kind and never made us feel out of place- so certainly this is a family friendly hotel! If you ask for the chalet suite with hidden bunk beds-your kids will be over the moon! and the childrens robes and slippers are well are sized correctly!
Thank you Franz & all of the staff at the Hotel Beau Site

Room Tip: The matterhorn view!
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank J V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beau-Site1907, Verkaufsleiter at Parkhotel Beau Site, responded to this review, 28 August 2014
Dear JV

Thank you very much for your detailed review, actually we do not have to add a word...

Thank you for the mentioning of Francesco our precious jewel in the restaurant, yes he is just great! We are happy, that you liked our generous breakfast buffet with live cooking and our menus in the evening. Always a rich start into the day and a delightful and relaxed finish, is there more to ask for?

With pleasure we welcomed you in one of our suites, especially designed for families. We are happy that you and your children felt well.

We hope that all of you are well and send our best regards to Santa Barbara

Katja Richter
Manager Marketing and Sales
and the Parkhotel Beau Site Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridgeshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014

We have just returned from our third visit to this hotel , it gets better every time, we had a suite which was very big and comfortable , it had a superb coffee making machine and tea and coffee in abundance , although they say there is no balcony we had opening doors to a private patio and grass area with pots of flowers and the Matterhorn View, it was on the ground floor. The staff were multi lingual and knowledgeable and could not do enough for you, and soon learned your requirements . Many of the staff have been there for years which says a lot, and even remembered us . The manager is hands on and his cooking at the BBQ was first class , there are many themed evenings , and the food is first class (fine dining) . We hope to return again . we did "Fetch my luggage " which was there when we arrived in our room , so no hassle and the Airports.

Room Tip: The Suites are first class and a Matterhorn view is a must. To photograph the sunrise from the comfo...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beau-Site1907, Verkaufsleiter at Parkhotel Beau Site, responded to this review, 11 August 2014
Dear Patricia

Thank you for having stayed with us again. It's great that you liked your stay at our hotel again and that you enjoyed your room upgrade that much. We really appreciate that you remembered our stuff members, too.

We hope to see you next year again and send best wishes to Cambridgeshire!

Katja Richter
Manager Marketing and Sales
and the Parkhotel Beau Site Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedfordshire
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 July 2014

We have just returned from a week staying at this hotel, and we can honestly say we could not ask for anything more from the hotel.

The location of the hotel is perfect, just slightly away from the main part of Zermatt, but in easy reach of all the cable cars and trains.

We had a room on the 5th floor with a lovely view over Zermatt and the beautiful Matterhorn. The room was spotless, spacious and comfortable. Lovely little touches like a newsletter with the next day's weather delivered each evening, and some farewell chocolates in the shape of the Matterhorn.

All the staff were extremely friendly and helpful, a special mention to Pavel for explaining the Fondue Chinoise!

The food was spectacular. Buffet breakfast with loads of choice, including hot food cooked to order if required. Free tea,coffee, juices and cake in the afternoon, which is always a plus for tea loving Brits! The evening meals were a wonderful experience. We really enjoyed the themed evenings including the Swiss evening, the Gala Dinner with seven courses, and the Barbecue night with over 35 fish and meat choices cooked to order.

We did not have the best weather during our stay, but it did not matter because (a) the mountains are always beautiful whatever the weather and (b) this hotel was perfect.

We will be back!

Room Tip: Also go for a Matterhorn view
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank JandMGaffey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beau-Site1907, Verkaufsleiter at Parkhotel Beau Site, responded to this review, 25 August 2014
Dear JandMGaffey

Great, that you liked your stay at the Parkhotel Beau Site and in Zermatt.

We are sure that having a cup of tea on our terrace facing the Matterhorn is a wonderful memory. We are happy to offer this "Tea time facing the Matterhorn experience" to all our guests.

We will pass your compliments to Pavel and to our chefs, so they will be highly motivated to offer our great culinary choice day by day.

We hope that you, too will enjoy the generous barbecue and extraordinary Fondue Chinoise one day again. So, we are looking forward welcoming you again.

Best regards from the mountain paradise
Katja Richter
Manager Marketing and Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sutton, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 July 2014

We were on a Great Railway Journey holiday staying first at St Moritz and then at Zermatt. The hotel was wonderful and we had upgraded to a room with a balcony and a view of the Matterhorn. The room was spacious, the bed was very comfortable and the only minor criticism was like many other Swiss hotels, there were no tea or coffee making facilities. We brought our own travel kettle with us and this sufficed. The meals were superb and the service was first class. I would love to come back IF we could afford it. Best hotel We have ever stayed at.

Room Tip: Upgrade to view of the Matterhorn
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Stuart C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beau-Site1907, Verkaufsleiter at Parkhotel Beau Site, responded to this review, 16 August 2014
Dear Stuart

Thank you for your review and your compliments.

It's true that we do not have tea and coffee making facilities in our comfort rooms, but we hope that you discovered our complimentary coffee / tea and cake in the afternoon in our lobby.

We hope that you enjoyed the whole trip and that you took some nice memories, especially of your time in Zermatt and the Parkhotel Beau Site!

We would be pleased to welcoming you again one day!

We send our best wishes to North Cheam and remain

Yours friendly
Katja Richter
Manager Marketing and Sales
and the Parkhotel Beau Site Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Parkhotel Beau Site

Property: Parkhotel Beau Site
Address: Brunnmattgasse 9, Zermatt 3920, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Zermatt
#4 Ski-In / Ski-Out Hotel in Zermatt
#5 Romantic Hotel in Zermatt
#6 Luxury Hotel in Zermatt
#6 Spa Hotel in Zermatt
#9 Family Hotel in Zermatt
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Parkhotel Beau Site 4.5*
Number of rooms: 85
Official Description (provided by the hotel):
The 4 star superior Hotel with a breathtaking view to the Matterhorn. Quite Location, only five minutes to the village Center. Generous and uncomplicated, that's how we are. You, as our guests are always in the middle of our attention. We love to take care of you, because service is our passion. ... more   less 
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Also Known As:
Parkhotel Beau Site Zermatt

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