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“Fantastic warm welcome from Michael” 5 of 5 bubbles
Review of Hotel National Zermat

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Hotel National Zermat
Ranked #30 of 109 Hotels in Zermatt
Certificate of Excellence
Clevedon, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic warm welcome from Michael”
5 of 5 bubbles Reviewed 10 January 2014 via mobile

We have previously stayed at the Mont Cervin Palace during our previous visits to Zermatt but felt we wanted a change this year even though we have had no complaints of the Mont Cervin.
When we first arrived we were met at the railway station (had previously informed the hotel of our arrival time) and was taken straight to the National hotel to then be greeted by Michael who was really friendly and welcoming who then offered us a drink whilst we completed our check in which was a lovely touch as it wasn't the normal drinks you get given on other hotel check in. We were then shortly shown to our suite which was 411 and with a lovely view of the Matterhorn. We chose to book a maisonette with a log fire with the bedroom upstairs which was perfect in every way. We had plenty of wardrobe space and a lovely size bathroom with a spa bath and a separate shower. On our first night we arrived in the evening and after we had settled in we decided we were hungry but sadly the restaurant was just about to finish serving, but Michael kindly offered to allow us to choose something off their main menus. I must say the lovely ladies who served us were so lovely and accommodating and nothing seemed to much trouble. The breakfast is always plentiful and the eggs and bacon are made to order. The hotel is very central. We would like to thank each and everyone of your wonderful staff for making our first stay with you so wonderful in every way and we promise to come back. A massive thank you from both Joy & Andrew. X

Stayed January 2014, travelled as a couple
Helpful?
Thank Joy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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245 reviews from our community

Traveller rating
    185
    52
    5
    2
    1
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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  • English first
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English first
Toronto
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 January 2014

Just returned from a week in Zermatt. Hotel National was outstanding in every way. We were originally booked into a different hotel and after one night we were lucky enough to switch to the National. The rooms were spotless and a nice size compared to other hotel rooms in Zermatt. The washrooms were large and clean and the shower was perfect. The location of the hotel cannot be beat. They are not lying when they say they are only 20 steps to the lift. And what a lift it is.......a Disney World type rocket ship ride up through a tunnel carved into the middle of the mountain. Where this hotel shines.....is in its staff. The hotel Director, Michael is hands on and concerned about everything. Where else would the head of a hotel help the porter carry bags to your car....Michael did. The head of reception Aylin went above and beyond the call of duty each and every day. From making sure we had dinner reservations, to getting our lift tickets everyday and even playing photographer for our family. Her care made our vacation so much better. Her assistant Nisha was equally helpful and friendly. The head waiter in the lounge Johannes made sure we always had something to drink, hot or cold and always made sure that we were fully supplied with snacks. I think the best way to sum up our experience with the staff is a quick story about my son. Due to the time change and after a hard day of skiing my son slept from 4:00 to midnight. He woke up hungry. The two of us wandered down to the kitchen in the hope that something would be open. Everything was closed for the night and after what I am sure was an 18 hour day Laurent the head of the kitchen was putting on his jacket to go home. After speaking to my son he started to take his jacket off to make him a sandwich. We declined but just the offer says everything you need to know about the hotel. Take my word for it.....stay here.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank slca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Everett, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 October 2013

We traveled all around Switzerland and this was our BESTexperience. I don't normally write reviews, but this Hotel was so exceptional from the moment we entered (Front Desk) to the moment we left (Guest Services) trip back to train station, they really deserve it. They made the visit complete by the attention to detail in cleanliness, service, quality of food and food service, best deal for the same dollar anywhere in Swtizerland.
Not to mention the EXCELLENT views of the Matterhorn, the great weather we had and all the fun things to do in the area. Don't let me forget how nice the spa was....
Very professional hotel business and I'd highly recommend it to anyone. Truly stands out as our best hotel stay in Switzelrand.

Room Tip: Matterhorn view rooms with balcony very nice. Call them when you arrive and don't carry your bag...
See more room tips
  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarknMirella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelNationalZ, Receptionnist at Hotel National Zermat, responded to this review, 16 October 2013
Dear Mark and Mirella,

It's me, Johanna your receptionnist. I forwarded your wonderful review to our whole team and we were really pleased and above all we felt very special as you mentioned that you are not used to write reviews about the hotel you stayed on websites. What a pleasure to read that you consider our hotel as the best one you stayed in Switzerland! We are really glad to hear that you enjoyed your experience here in Zermatt and that we were a significant part of it.
You mentioned the cleanliness, the service, the quality of the food served in our restaurant, the spa... these are all components of our hotel that we propose to our guests at the highest level of quality and service and we try continuously to improve them season after season.
We welcome our guests with personal service and attention to details and it is our inspiration and motivation to make their stay in Zermatt unforgettable and make them feel like in their “second” home.
We hope to welcome you soon again in Zermatt and would be really pleased to be given the opportunity to make your next stay as unique and enjoyable as the first one or even better !

Yours sincerely,

Johanna
Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 28 July 2013

I picked this hotel from booking. Com last minute good deal.
The reception was excellent.
The dining closed to fine cuisine at a reasonable price for Zermatt.
I would strongly recommend to arrive early to take full advantage of the spa facilities.
Go for it.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bastille_eric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jersey, United Kingdom
Level Contributor
349 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
4 of 5 bubbles Reviewed 11 April 2013

The hotel rooms are comfortable and quiet; no noise from corridor or adjoining rooms. Bathroom modern with excellent shower. Very good breakfast. Well located for access to Sunnegga Paradise ski area and on bus route for easy access to Zermatt Express Schwarzsee. Highly recommended.

  • Stayed April 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GCR484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelNationalZ, Manager at Hotel National Zermat, responded to this review, 12 April 2013
Dear Grant,

we do thank you for your time to review your experiences in our Hotel National Zermatt!
We are chuffed about your comments and the nice time you spend in our hotel.

Being so close-up to the Sunnegga mountain station as well as to the public bus transport is surely one of our big advantages. Any closer would mean to sleep on the tracks ;).
We are also delighted that you liked the facilities in your room as well as the comfort of sleeping quietly - despite the immediate connection to the lift stations.

Breakfast is surely the most important meal of the day and therefore we pay every possible attention to all details. We are happy that you enjoyed it!
Starting from the upcoming winter season we will have - on top of great variety and high quality products - a Front Cooking Station from where you get your bacon and eggs as fresh and hot as you can possibly get it.

We want to thank you for your recommendation, hoping to welcome you soon again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fribourg, Switzerland
1 review
5 of 5 bubbles Reviewed 9 April 2013

Simple, perfect, no bling bling. A real 4 stars, in all details. Very good SPA and swimming pool. Good and clean rooms. Fantastic breakfast. Just 50 meters from the ski station. Perfect for family. Sometimes unstable WiFi, but useful. Friendly and helpful people. Great experience in all aspects.

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jean_MarcB912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelNationalZ, Direktionsassistentin at Hotel National Zermat, responded to this review, 12 April 2013
Dear Jean Marc,

thank you for your time reviewing our Hotel National Zermatt! We are rejoiced that you enjoyed your holiday time with us.

Being realisitic and not fake is one of our key concepts and we are aiming to be as transparent as possible.

There you liked our SPA and swimming pool you will be pleased to hear that we are planning to redecorate our whole swimming pool area in between the upcoming seasons.

We are constantly working on our network coverage. We installed additional amplifier on each floor to strengthen the signal. Obviously there are still problems with the tempral coverage to which we will pay our attention now.

We appreciate that you liked our room facilities as well as the cleanliness in your room. Our housekeeping team is working with a hygienic cleaning system that enables them to be as spotless as possible.

We regularly review our breakfast offer trying to guarantee the best possible quality of all products by offering a high variety at the same time. With the beginning of the upcoming winter season we will additionally cook your breakfast bacon and eggs on the spot in our Front Cooking station! You will love it!

Representative of all I may say "thank you" for all your positive comments - also regarding our staff. It is one of the best compliments we can get hearing that you enjoyed our service and friendliness.

Hoping to welcome you soon again here - 20 steps from Sunnegga!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
4 of 5 bubbles Reviewed 9 April 2013

A four from us. We had a great stay at this hotel. The hotel is right by one of the main lifts so from a location perspective it cant be faulted. Skiing brilliant. Service was Excellent. I had the best massage of my life, although it hurt! It's a four because it was a little hot in the room at night. The only way to cool down seemed to be to open the door to the balcony. But this is being picky, all else was great

  • Stayed April 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel National Zermat

Property: Hotel National Zermat
Address: Matterstrasse 39, Zermatt 3920, Switzerland (Formerly Hotel National)
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Business Hotel in Zermatt
#18 Ski-In / Ski-Out Hotel in Zermatt
#21 Romantic Hotel in Zermatt
#22 Luxury Hotel in Zermatt
#23 Spa Hotel in Zermatt
#37 Family Hotel in Zermatt
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel National Zermat 4.5*
Number of rooms: 54
Official Description (provided by the hotel):
The Hotel National is conveniently located in the centre of Zermatt, right across from the Sunnegga Ski Lift and only a 5-minute walk from the train station. As the only ones in Zermatt, our hotel offers exclusively south-facing rooms with balcony or terrace in every room. The large majority of rooms also offer a spectacular view of the Matterhorn. All rooms are comfortably furnished and equipped with twin size beds, bathroom with shower-bathtub, 42"HD TV with radio, bathrobe and slippers, bathroom amenities, Nespresso coffee and tea bar, mini bar, telephone, Wi-Fi. To eat, the National Restaurant offers true Swiss Cuisine. At breakfast fresh regional products await the guests. In the evening, you have the choice between à la carte dishes, a daily alternating Swiss Menu or a unique Cheese Experience served in the separate traditional Stuebli of the Restaurant. During the day and evening, the Cosy Bar invites to linger, relish a piece of cake, a light bar snack or of course enjoy a drink. For your well-being, a gorgeous wellness area is at your disposal. Within 360 square meters it offers indoor swimming pool 60 square meters sauna, steam sauna, grottoes and more. The Spa Team offers a vast range of relaxing and sports massages, as well as beauty treatments. For the sporty guest the hotel also offers a well-equipped fitness room with TV, as well as a solarium. ... more   less 
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Also Known As:
National Hotel Zermatt

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