We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great Hospitality, Excellent Location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hotel National Zermat
Ranked #29 of 109 Hotels in Zermatt
Certificate of Excellence
UK
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Hospitality, Excellent Location”
Reviewed 21 March 2014

I stayed in this hotel with a large group in February of this year. What can I say? The staff were very friendly and incredibly accommodating, always eager to help us out with booking trips, advice on where to eat, visit etc. - not an easy task with 30+ people.

Food was very good, breakfast buffet was excellent with plenty of hot coffee to keep us all going. There were also speciality nights on offer with local entertainment.

Rooms were a good size, all seemed to have balconies and some have amazing views of the Matterhorn. They were kept immaculately clean with an evening turn down service as well as fresh fruit daily.

For those in need after a day on the slopes there is also an excellent spa and massages are available.

Location wise you can't beat this, a stones throw from the centre of the town, ski rental shops within 1 minute, access to the Gornergrat railway 2 minutes away, and the lift is across the street.

I would highly recommend this hotel.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gizzmo318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

249 reviews from our community

Traveller rating
    187
    54
    5
    2
    1
See reviews for
70
102
15
10
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Oakville, Canada
Level Contributor
4 reviews
Reviewed 15 March 2014

This hotel exceeded our expectations in cleanliness, location and service. We would highly recommend staying here and would definately stay here again. The staff are warm, friendly and extremely helpful. They go above an beyond to make your stay as enjoyable as possible. The hotel Manager, Michael made us feel like family, was always available to answer any questions and help us with our stay in Zermatt.

Room Tip: Higher floors provide a view of the Matterhorn.
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelNationalZ, Geschäftsführer at Hotel National Zermat, responded to this review, 18 March 2014
Dear Chris,
I want to jump at this chance to thank you for your confidence in our Hotel National Zermatt and our services. There is no better compliment than that you felt @ ease and found everything according to our promises!

It is not our sole objective to meet your needs but to beat them and to inspire you. Awesome reading your words here that we have achieved our objectives and, again, thank you that you are sharing your enthusiasm with us and others.

For your next holiday time we have noted your likings regarding your room and we will do everything in our power to correspond to your preferences. When the mountains are beckoning next time we are looking very much forward to seeing you here again!

With sunny greetings from the “National” to the shores of Lake Ontario!
Your Michael Bresser
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakville, Canada
1 review
Reviewed 13 March 2014

We were a group of 12 (6 couples) and our whole experience was wonderful. The staff was very accommodating and attentive, the food (buffet and a la carte) was very good. I would highly recommend the Swiss speciality night which included entertainment. The rooms were sparkling clean, the bed inviting and there was lots of storage in the bedroom. When we got back from skiing there was always fresh fruit waiting in our room. Loved that in the ski storage room our boots could be left on warming racks. There is a lovely spa with whirlpool etc. however be warned that in the sauna and steam rooms nudity is normal. We were close to everything - ski rentals, lifts, restaurants and shops. A special thanks goes to Michael the manager for going above and beyond (literally as he guided us to the Italian side to ski) and making our stay most memorable!

Room Tip: The upper floors have better views.
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelNationalZ, Geschäftsführer at Hotel National Zermat, responded to this review, 19 March 2014
Dear Julia,

on behalf of the entire Hotel National Zermatt team a BIG THANK YOU for your time and your great feedback! We very much appreciate your overall excellent rating.

We thoroughly enjoyed looking after you as our guests and it is, amongst other things, due to comments like yours that we feel even more encouraged to live our passion for exceptional, surprising and first-class service every day.

We do hope to have the pleasure of welcoming you back in near future! Please let us know if there is anything, we may do for you.

With best regards from Zermatt in early spring

Michael Bresser & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport Beach, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 March 2014

Our family of 5 had a fantastic stay at the Hotel National Zermatt. The rooms are nice, food is excellent and the staff is very friendly/helpful. Our three kids said it was the best ski vacation we have ever had. Location across the street from the lift makes for an ideal location.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Todd L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelNationalZ, Geschäftsführer at Hotel National Zermat, responded to this review, 19 March 2014
Dear Todd & Family,

Thank you for sharing such fantastic comments with others and us! I am delighted to read that your entire family enjoyed their holiday time with us and that you had a memorable time!

We always strive to exceed any expectations – let it be those of our smallest guests or those of adults. We therefore highly appreciate your positive feedback hearing that your family enjoyed not only our unbeatable location but also the excellent and friendly service provided by my entire team.

It is said that children are never shy about telling the truth so please forward our special thanks to the three of them promising that we are “full bore” carrying on like this – so that their next verdict turns out with 2 thumbs up, again;)

We already look forward to welcoming you back at the next opportunity!
Take care, with best regards from springlike Zermatt

Your Michael Bresser
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marbella, Spain
Level Contributor
433 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
Reviewed 5 March 2014

The staff of this wonderful hotel makes all the difference, nothing is too much for them, from the reception staff to bar and restaurant and of course management, everyone is very nice, friendly, professional and helpful. The location is great just opposite one of the main lifts and it is only a short walk to the main street of town with shops and restaurants. The food in the hotel is of a high standard both from the a la carte menu and the daily set menu for those on halfboard or those who wish to order it on that day. The spa areas has a large pool, sauna, jacuzzi, turkish bath etc and the plan is to extend it for next season. The rooms are comfortable and all have nice terraces. Truly a very nice hotel in a great ski resort.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eatthemeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelNationalZ, Geschäftsführer at Hotel National Zermat, responded to this review, 20 March 2014
Greetings from the mountain village to the beach!

I cannot thank you enough for the wonderful comments you have written about your recent stay with us!

I am very glad to hear that you felt at ease and found everything according to our promises. Great reading that you liked us in all areas – from our reception, across restaurant, spa, rooms and, of course, our unbeatable location.

Haunting our slopes safari including helicopter flight! I am hoping to get the chance to share this adventurous experience with you again!

All the best to you & your familiy, take care and I am definetely looking forward to welcoming you back to the National soon again!

Your Michael Bresser
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surbiton
2 reviews
Reviewed 23 February 2014

The moment you walk through the front door of Hotel National, you are struck by a the combination of a warm welcome, great service and traditional Swiss ambience. Whilst uber helpful receptionists check you in over a complementary welcome drink, your bags are taken up to your room with minimum fuss, details of whatever ski lift passes you want are recorded and these lift passes miraculously appear first thing next morning at reception. This sets the tone for a hassle-free stay, whilst key hotel staff like Giovani, the hotel's keyboard player and the head waiter maintain the warm character of the place throughout your holiday. The food is rather good too and the sports spa with its whacky kneipp grotto, an added plus. As a vital aside, Hotel National's location is excellent, with a very decent ski hire shop very closeby and the Sunegga lift virtually opposite the hotel. Rooms are quiet with great views of the Matterhorn. We have stayed here 2 years running and will return !

Room Tip: Ask for a room with a view of the Matterhorn, but I think most have one anyway.
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
137 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 258 helpful votes
Reviewed 22 February 2014

Spent a week at Hotel National during a February ski week with my daughter. The two most notable aspects of this hotel are 1) great location and 2) great service. The location is ideal for skiers and tourists alike. The staff are exceptionally friendly and helpful with all guests and all aspects. They go out of their way to help and communicate well and I give them all 5 stars. The breakfast which is included is top. We loved the birchenmuesli. They have a very convenient ski room to leave your gear and it includes a boot warmer, which is great. The room itself is more functional than stylish, but lots of cabinets and hangars for clothes. The bathroom looked brand new and was nice. Used the spa area almost every day. The only glitch was that the cable tv did not work in our room for English channels, but we were busy skiing and enjoying the town, so it was not a factor. The owner or manager was apologetic and treated us to a free skate rental. I highly recommend this hotel.

Room Tip: Ask for Matterhorn view and high floor.
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flunie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Zermatt hotels
0.1 mi away
Hotel Alpenhof
Hotel Alpenhof
#15 of 109 in Zermatt
4.5 of 5 bubbles 410 reviews
0.2 mi away
Fleurs de Zermatt
Fleurs de Zermatt
#28 of 109 in Zermatt
5.0 of 5 bubbles 193 reviews
0.2 mi away
Hotel Mirabeau
Hotel Mirabeau
#14 of 109 in Zermatt
4.5 of 5 bubbles 543 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Schlosshotel
Schlosshotel
#11 of 109 in Zermatt
4.5 of 5 bubbles 882 reviews
0.1 mi away
Hotel Metropol & Spa Zermatt
0.1 mi away
Chalet Hotel Schoenegg
Chalet Hotel Schoenegg
#12 of 109 in Zermatt
5.0 of 5 bubbles 473 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel National Zermat? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel National Zermat

Property: Hotel National Zermat
Address: Matterstrasse 39, Zermatt 3920, Switzerland (Formerly Hotel National)
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Business Hotel in Zermatt
#18 Ski-In / Ski-Out Hotel in Zermatt
#20 Luxury Hotel in Zermatt
#21 Romantic Hotel in Zermatt
#23 Spa Hotel in Zermatt
#37 Family Hotel in Zermatt
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel National Zermat 4.5*
Number of rooms: 54
Official Description (provided by the hotel):
The Hotel National is conveniently located in the centre of Zermatt, right across from the Sunnegga Ski Lift and only a 5-minute walk from the train station. As the only one in Zermatt, our hotel offers exclusively south-facing rooms with balcony or a terrace in every room. The large majority of rooms also offers a spectacular view on the Matterhorn. All rooms are comfortably furnished and equipped with twin size beds, bathroom with shower-bathtub, 42"HD TV with radio, bathrobe and slippers, bathroom amenities, Nespresso coffee and tea bar, mini bar, telephone, Wi-Fi. Culinary, the National Restaurant offers true Swiss Cuisine. At breakfast fresh regional products await the guests. In the evening, you have the choice between à la carte dishes, a daily alternating Swiss Menu or an unique Cheese Experience served in the separate traditional Stuebli Restaurant. During the day and evening, the Cosy Bar invites to linger, relish a piece of cake, a light bar snack or of course enjoy a drink. For your well-being, a gorgeous wellness area is at your disposal. Within 360 square meters it offers indoor swimming pool 60 square meters sauna, steam sauna, grottoes and more. The Spa Team offers a vast range of relaxing and sport massages, as well as beauty treatments. For the sporty guest the hotel also offers a well-equipped fitness room with TV, as well as a solarium. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Hotels.com, Ebookers, Priceline, Odigeo, World Independent Hotel Promotion, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, HotelQuickly and Hotel.de so you can book your Hotel National Zermat reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
National Hotel Zermatt

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing