My friends and family stayed at the Sonne for a week at Christmas. I had never traveled to Zermatt before and was not familiar with the hotel at the time of booking. I have traveled extensively and was worried that my somewhat demanding expectations may not be met.
I could not have been more pleasantly surprised and even overwhelmed by the gracious, first class service and amenities of the hotel and its family run staff... Every person greeted us with a smile, the hotel facilities are completely first class (small gym, steam therapy, pool and jacuzzi), the rooms are spacious and casually elegant, the bar/restaurant is an intimate relaxing area that feels like a private lodge and the food was outstanding.
The family and long time staff of the hotel however are what truly set it apart. They are so friendly and genuinely dedicated to your needs that we felt like we were leaving an overseas family members house instead of a hotel at departure. We took pictures together, hugged and even teared up.. amazing...
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