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“The most friendly and best value accommodation I have stayed at in Switzerland”
Review of Hotel Alpenroyal

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Hotel Alpenroyal
Ranked #77 of 111 Hotels in Zermatt
Reviewed 3 March 2012

I have just returned from a week's skiing in Zermatt, where a friend and I stayed at this hotel, as part of a CristalSki package.

We were half-board, sharing a twin-room.

The first thing that hits you on walking through the door is the friendliness of ALL of the staff, to everyone. They really do set a lovely and welcoming atmospere.

The quality of the food was excellent - an equivalent meal in a restaurant in Zermatt would be near the 80CHF mark, just for dinner.

The hotel is handy for the town, the station and the lifts.

Room Tip: Price will determine if you can afford a room with a balcony
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  • Stayed: February 2012, travelled with friends
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1  Thank billyrawdata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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72 - 78 of 154 reviews

Reviewed 3 January 2012

I loved everything about this hotel. Beginning with the Matterhorn view. Our room clean, comfortable and cozy -- perfect. The staff was extremely accomodating and helpful. Food was great, loved every meal. Compared to American hotels, this one was warm and friendly with a unique charm -- very European. Over the week, we became friendly with the other guests adding to a truly international experience.

This was a once in a lifetime holiday; Zermatt is quite expensive compared to other destinations, but if the opportunity arose, I would definitely book the Alpenroyal again.

Thank you Isabelle and team for a wonderful stay. I wouldn't change a thing.

Room Tip: Loved the elevator that brings you from Zermatt up the hill to the hotel. Also, loved the Rothhorn...
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  • Stayed: December 2011, travelled with family
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3  Thank Juliet F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2011

Great hotel! Our photos from the balcony, looking at the Matterhorn, are spectacular.

The trick is getting there. My Google Map showed a mere 850 meters (12 minutes) to walk from the train station to the hotel. In addition, my travel agent said we could call the hotel and they would pick us up at the train station. Sounds good! Well, we arrived on the Glacier Express shortly before 5:00 p.m. and decided to window shop a little before calling the hotel. By the time I called, the porter had left for the day, and they couldn't pick us up. No problem, we'll walk along all the interesting stores, dragging our roller bags. Bad! The distance is almost all uphill and we were panting and angry by the time we arrived.

Thankfully the receptionist calmed us down quickly by pointing out that we should have taken the elevator from the river up to the hotel next door, and then up a few steps to the Alpenroyal. It would have been nice to know about that elevator!! So, call ahead, or call before 5:00 p.m.

Otherwise, this was a great choice. The bartender/breakfast maitre d' was very helpful -- spoke 7 languages and had the energy of 7 people. The electric cart got us back to the train station with no problems. And, we got wonderful shots of the Matterhorn from our balcony.

I definitely recommend this one!

Room Tip: Ask for a view of the Matterhorn and a balcony.
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  • Stayed: September 2011, travelled as a couple
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4  Thank GenghisKhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

So nice to be wriying a positive review.
All the staff were so helpful and friendly. Nothing was too much trouble for them.
The rooms were well decorated and comfortable. We asked for a mountain view and every morning we woke up to see the matterhorn in its many guises.
The hotel is situated above the village(hence the views) but is easily accessed from the village by a lift.
It is within easy reach of the village centre, the Sunegga lift and both stations.
We had a lovely week with good food and excellent weather and can thoroughly recommend this hotel.

Room Tip: Ask for a mountain view.
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  • Stayed: June 2011, travelled as a couple
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1  Thank Marybells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

We spent a week at the Alpenroyal in Zermatt and were very pleased with our room and the view from our room and balcony. The hotel was clean and comfortable. ALL the staff were lovely. The food was good - we were on the half board option.
A special mention has to go to Miguel and Paulo, they kept us informed,entertained and very well fed.
The pool area was nice, but as the weather was so good we didn't use the indoor facilities much.
Our room had been updated 3 years ago and was fine-the other block of rooms are being updated/ refurbished as I write this.
The hotel is not far from the train station and the main street (via a tunnel and lift).
We expect to visit again in the future. This hotel is a gem.

Room Tip: Book a room with a view of the Matterhorne and the town
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  • Stayed: September 2011, travelled as a couple
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Thank LancashireSusi99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2011

The hotel was located within easy reach of the train station via a short walk to a tunnel then a lift. The staff were friendly and informative. The hotel offered great views of the Matterhorn and was in a good location within easy reach of the town’s amenities.

The hotel room was a bit dated with a shower only bathroom. The bed was comfortable.

The breakfast was good with an excellent cheese selection and it could be taken on the terrace with excellent views of the Matterhorn.

The room was expensive for what you got but that’s Switzerland!

  • Stayed: September 2011, travelled as a couple
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1  Thank EKSAYERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2011

Traveller beware:May and October are months that are used by the locals to repair renovate and build the infrastucture.Some of the lifts are closed and also most of the hotels.Our hotel was open and located on the side of a hill. The view of the Matterhorn from our room was suberb.The room was spacious and the bathroom had all the modern amenities.There is no restaurant but a buffet breakfast is offered.Service was friendly

Room Tip: Ask for a room with a direct view of the Matterhorn
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  • Stayed: May 2011, travelled as a couple
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Thank Valey1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Alpenroyal

Address: Riedweg 96, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool
Hotel Style:
#47 Ski-In / Ski-Out Hotel in Zermatt
#65 Romantic Hotel in Zermatt
Price Range: £121 - £286 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Alpenroyal 3*
Number of rooms: 30
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Also Known As:
Alpenroyal Hotel Zermatt

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