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“All the comforts of Home!”
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Excellent
113 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 4
Zermatt, Canton of Valais, Swiss Alps

Reviews from our community

Excellent - based on 113 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
English first
French first
German first
Spanish first
Swedish first
Any
English first
Bel55515
Adelaide, Australia
Level 2 Contributor
6 reviews
3 hotel reviews
“All the comforts of Home!”
Reviewed 8 September 2015 for a stay in September 2015

What a marvellous apartment you have!
Everything & I mean everything has been thought about to make our stay as easy to slip into. We were there 2 nights & felt at home knowing where everything was on the first night .
Thank you for the tips on the information leaflet & the goodies you left, it just made our stay all the better.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Sep 2015
So good to know that straight away you felt at home and that you so enjoyed your short stay. It makes us very happy to know that our guests are fully satisfied with their stay. Thank you for the joy you give us with your compliments
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Emily E
Colorado
1 review
“Great apartment and superb location!”
Reviewed 6 September 2015 for a stay in August 2015

This spot was perfect for our 9 day stay - the location couldn't have been better. It was away from the super busy main area of town, but still very close to get to everything. The apartment has everything you could need, despite its small size. The kitchen is tiny though, so if you plan on cooking, just keep that in mind. But again, it has everything you could need and the whole place was spotlessly clean. Elena was very helpful and responsive to all our questions too. We hope to return very soon!

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Sep 2015
It was a great pleasure to welcome you and we are very happy that you had a perfect stay in Zermatt facing day and night the beautiful Matterhorn and it will be a pleasure to welcome you again. Thank you for your lovely review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dfi592614...
London, United Kingdom
Level 5 Contributor
76 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“It does it for us”
Reviewed 2 August 2015 for a stay in July 2015

Arrived at Zermatt train station, Elena suggest a taxi to the apartment but it is only a 10-minute walk, but is a little up and down hill and left us both a little breathless so for some a taxi may be a good option. Elena provides precise instruction with regards key collection and on arrival at just after 4pm was able enter the apartment. There is everything we needed for our stay as described, the one thing we did not find however was any dust or dirt. The shower once I got it to work is powerful, the kettle was hiding in the back of a cupboard and the toaster was in another cupboard, the kitchen I have to say is compact but suitable for a holiday. Good wi-fi connection, tv's good quality with many channels and bed/beds comfortable. Elena phoned on arrival to check all was well she is a friendly entusiastic person who only wants you to have a good time in the lovely village of Zermatt. Would I go again, I have already booked for next year so yes I would

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The owner well maybe the view as well
Liked least: nothing
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 Aug 2015
I absolutely crave English humour. It was a joy to meet you, I'm very happy that you thouroughly enjoyed your stay in our little mountain home with it's beautiful view and it makes me very happy to know that I will have the pleasure of welcoming you again next year!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Janis H
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A fantastic apartment - a real "home-from-home"”
Reviewed 27 March 2015 for a stay in March 2015
1
person found this review helpful

A really lovely little apartment - just perfect for the two of us. Nowhere in Zermatt is badly located, but Haus Roc is ideal.
The attention to detail in the apartment is very impressive with everything you need for a comfortable stay. It's very easy to feel really at home here very quickly.
We like eating out and the range of restaurants nearby is far better than most large cities. It's worth paying close attention to Nina's recommendations on places to eat and things to see. Her knowledge and love of Zermatt is better than the tourist office.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The warm welcome and ease of everything.
Liked least: Leaving!
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
28 Mar 2015
Thang you for your kind review. It Washington great to be able to guide you into discovering some of Zermatt best kept secrets.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tom C
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfortable, clean and convenient - Zermatt's Best”
Reviewed 23 March 2015 for a stay in March 2015
1
person found this review helpful

This was our second stay here and once again we could not have been more pleased with our choice of apartment. Not only is Haus Roc wonderfully located (close to everything, yet quiet) but Nina is a fantastic host.
We arrived late, without any supplies, but the fridge and kitchen were already stocked with everything to get us through the first day or two.
The range of technology available is also very impressive - the only problem being that we'll now have to upgrade all our stuff at home!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Cleanliness and location
Liked least: There was honestly nothing that we didn't like
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Mar 2015
Thank you so very much for your lovely review. It was lovely to have you and great to know that you had such a fantastic week. We look forward to welcoming you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naishcomb...
Bideford, United Kingdom
Level 6 Contributor
306 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
“One of the best self-catering accommodation”
Reviewed 31 October 2014 for a stay in October 2014
2
people found this review helpful

Conveniently situated, superbly equipped and enjoying a fine view of the Matterhorn from lounge and balcony. Arrival instructions were clear and comprehensive. The apartment was spotlessly clean and there were many touches not seen in other rentals such as a generous welcome pack with quality wine. Elena stayed in touch and offered advice on dining out. The wi-fi worked well and the Smart TV was much appreciated with many channels and full range of functions

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Convenient to shops and restaurants and the view
Liked least: Nothing
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Nov 2014
It was wonderful to have you and we are thrilled that you found everything you needed for a perfect stay. It is true that we are incredibly lucky to have such an exceptional view of the Matterhorn which can be admired even from the bed! Quite rare!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dong H
1 review
“Comfortable stay with beatiful views”
Reviewed 26 October 2014 for a stay in October 2014

Owner Elena was very helpful and friendly who provided us with useful tips and suggestions about our 2-day visit in Zermatt.

The apartment has all you need for a holiday stay and also offers a good opportunity for you to have a taste of the local people's life in a typical Swiss modern chalet.

Bonus point: the balcony is in a great location for passionate photographers to snap a few great shots during dawn and night.

Travelling group: Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
29 Oct 2014
Thank you for your lovely review. I'm so happy that you enjoyed your stay and that you were able to make some beautiful pictures of the Matterhorn from our home. It's true that the view is outstanding!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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