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“One of the best apartments”
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Excellent
111 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 4
Zermatt, Canton of Valais, Swiss Alps

Reviews from our community

Excellent - based on 111 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
English first
French first
German first
Spanish first
Swedish first
Any
English first
cwcyenk
Singapore
Level 5 Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“One of the best apartments”
Reviewed 30 October 2015 for a stay in October 2015

We stayed at here for 3 nights. This apartment is one of the best we have stayed. It was clean, it has everything, the view of the Matterhorn is fantastic and it is so near to the train station too. It even comes with operating manuals (in English too) for all the appliances. It also has instructions with diagrams on how to fold/unfold the sofa bed!

Elena was very responsive to all our queries. On the day, she took the trouble to call us and make sure we are well settled and enjoying the apartment and Zermatt.

I really cannot find any fault with this apartment. Everything is just perfect. Thanks Elena

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything
Liked least: Nothing
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
12 Feb 2016
Thank you it was great to have you and we are happy that you have kept such good memories of your stay in Zermatt.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
2 reviews
“Mrs ”
Reviewed 22 September 2015 for a stay in September 2015

My husband and I had the most amazing stay here at Haus Roc and in Zermatt. It was an unforgettable experience and we cannot wait to come back and use this beautiful condo again! The condo was perfect and made our stay perfect. The views were unforgettable and Elena was the best host especially with providing us a welcome basket with delicious chocolate, wine, espresso and pasta. The town was in close walking distance and the best restaurants were near the condo such as Chez Heini and Da Giuseppe. Would recommend to anybody!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
1 Oct 2015
So great to read your review and see how happy you were at home. Now it's your mountain home too! We will be very happy to welcome you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ArtinHeav...
Level 3 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Comfortable, welcoming home-away-from-home with a breathtaking view!”
Reviewed 13 September 2015 for a stay in September 2015

We enjoyed a wonderful 'long weekend' at Haus Roc - the apartment was charming and cosy and the balcony boasts a simply stunning view of the Matterhorn. Yes, it's just like the photos! Elena, the owner, has thought of everything to make our four-day stay as comfortable as possible - no need to worry about things like cleaning products or basic condiments (really the last things you want to have to pack for a short getaway). The whole apartment has the feeling of being thoroughly thought out and well looked-after. Combined with the sensational last-of-the-summer weather we enjoyed, the stay at Haus Roc made our trip to Zermatt a very memorable visit indeed.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Thoughtful touches - felt like the owner really cared about the property and her customers' experience staying there.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Sep 2015
Thank you very much for your lovely review. It's great to know that everything went perfectly well, that you enjoyed the view on the Matterhorn, the welcome basket and the comforts of the apartment. It was a pleasure to welcome you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bel55515
Adelaide, Australia
Level 2 Contributor
6 reviews
3 hotel reviews
“All the comforts of Home!”
Reviewed 8 September 2015 for a stay in September 2015

What a marvellous apartment you have!
Everything & I mean everything has been thought about to make our stay as easy to slip into. We were there 2 nights & felt at home knowing where everything was on the first night .
Thank you for the tips on the information leaflet & the goodies you left, it just made our stay all the better.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Sep 2015
So good to know that straight away you felt at home and that you so enjoyed your short stay. It makes us very happy to know that our guests are fully satisfied with their stay. Thank you for the joy you give us with your compliments
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Emily E
Colorado
1 review
“Great apartment and superb location!”
Reviewed 6 September 2015 for a stay in August 2015

This spot was perfect for our 9 day stay - the location couldn't have been better. It was away from the super busy main area of town, but still very close to get to everything. The apartment has everything you could need, despite its small size. The kitchen is tiny though, so if you plan on cooking, just keep that in mind. But again, it has everything you could need and the whole place was spotlessly clean. Elena was very helpful and responsive to all our questions too. We hope to return very soon!

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Sep 2015
It was a great pleasure to welcome you and we are very happy that you had a perfect stay in Zermatt facing day and night the beautiful Matterhorn and it will be a pleasure to welcome you again. Thank you for your lovely review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dfi592614...
London, United Kingdom
Level 5 Contributor
76 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“It does it for us”
Reviewed 2 August 2015 for a stay in July 2015

Arrived at Zermatt train station, Elena suggest a taxi to the apartment but it is only a 10-minute walk, but is a little up and down hill and left us both a little breathless so for some a taxi may be a good option. Elena provides precise instruction with regards key collection and on arrival at just after 4pm was able enter the apartment. There is everything we needed for our stay as described, the one thing we did not find however was any dust or dirt. The shower once I got it to work is powerful, the kettle was hiding in the back of a cupboard and the toaster was in another cupboard, the kitchen I have to say is compact but suitable for a holiday. Good wi-fi connection, tv's good quality with many channels and bed/beds comfortable. Elena phoned on arrival to check all was well she is a friendly entusiastic person who only wants you to have a good time in the lovely village of Zermatt. Would I go again, I have already booked for next year so yes I would

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The owner well maybe the view as well
Liked least: nothing
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 Aug 2015
I absolutely crave English humour. It was a joy to meet you, I'm very happy that you thouroughly enjoyed your stay in our little mountain home with it's beautiful view and it makes me very happy to know that I will have the pleasure of welcoming you again next year!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Janis H
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A fantastic apartment - a real "home-from-home"”
Reviewed 27 March 2015 for a stay in March 2015
1
person found this review helpful

A really lovely little apartment - just perfect for the two of us. Nowhere in Zermatt is badly located, but Haus Roc is ideal.
The attention to detail in the apartment is very impressive with everything you need for a comfortable stay. It's very easy to feel really at home here very quickly.
We like eating out and the range of restaurants nearby is far better than most large cities. It's worth paying close attention to Nina's recommendations on places to eat and things to see. Her knowledge and love of Zermatt is better than the tourist office.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The warm welcome and ease of everything.
Liked least: Leaving!
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
28 Mar 2015
Thang you for your kind review. It Washington great to be able to guide you into discovering some of Zermatt best kept secrets.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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