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“Lovely Group holiday”
4 of 5 bubbles Review of Haus Alpa Zermatt

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Haus Alpa Zermatt
Buckinghamshire
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Lovely Group holiday”
4 of 5 bubbles Reviewed 18 April 2014

We stayed at Haus Alpa for one week in the top floor apartment Chalet Louisa through ski total. The transfer from the airport is about 3 hours via coach and then train into Zermatt. The coach was clean and comfortable, the rep was very good and spent time speaking to all during the transfer, arranging lift passes etc. I would recommend using Swiss.com for lift passes as they are cheaper especially if booked for a group. Upon arrival to our apartment our chalet girl Catherine met us to take us up to the apartment. Please note that there is a good walk up to the chalet, this could prove challenging for those let mobile.
The chalet was nice and clean with ample space for the 6 of us. The food throughout the week was good and we enjoyed afternoon tea daily. The spa area was very good although it was busy at times and on our first day the steam and sauna hadn't been turned on! Once reported to the Chalet girl there were no further issues. The beds were comfortable and rooms cleaned daily.
My only negative comment about these chalets is the music systems, you can hear other chalets playing their music! This can be annoying if you want to have a snooze or not be woken up when they return from the pub!
I would recommend Chalet Louisa and would return in the future.

Room Tip: Chalet Louisa is a top floor apartment, there is a lift so no need to worry about all the stairs
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deg24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 January 2014

We had a wonderful stay in Haus Alpa, in Chalet Eloise earlier in Jan.

We were a group of 10, 8 of whom stayed in Chalet Eloise and two stayed in another chalet, but we all ate dinner and breakfast together.

The Haus is a quick walk to the Sunnegga lift and there was enough snow for us to ski in (when coming from that side of the mountain). When we skied down to from the Matterhorn we caught the ski bus and walked up. If it's icy or just snowed, the steps up can be a bit precarious, but even very early in the morning these had been cleared.

The 'Wellness Center' was extremely relaxing after skiing. It's all very clean, the hot tub is big and there's a steam room and a sauna. We all made the most of this every day.

The Chalet itself was more than adequate, very big living area and the table that sat 10 of us for a meal. Our Chalet host was very good to us, cleaning our rooms and cooking our meals. The Chalets are very new, so everything was in pristine order. The bathrooms are a good size and the en suites have big baths. We had a large terrace that looked towards the Matterhorn. The view is slightly obstructed by the neighboring buildings, but still was a fantastic view to eat breakfast to!

We were lucky enough to meet the owners of Haus Alpa. They were incredibly kind of us, offering us complimentary beer after skiing, and hosting us for an evening of drinks and snacks. They even brought some food specialties up to our room and cooked a little "in between course" for us. We really enjoyed their generosity and getting to know them.

All in all we were really impressed, we hadn't done the chalet 'thing' before (either hotels / stayed with family / or rented a private house) so this was a brilliant first experience. When we go back to Zermatt we would love to stay at Haus Alpa again.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank epolkinghorne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guildford England
Level Contributor
94 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
5 of 5 bubbles Reviewed 22 February 2013

Haus Alpa is a relatively new apartment block off the Weististrasse in the Sunnegga area of North East Zermatt. It consists of 9 private apartments spread over 5 floors. The apartments seem to be either 3 or 4 bedroom with a mixture of showers and baths; some private, some shared between two rooms within each apartment. We stayed in chalet Louisa, a top floor, 3 bedroom apartment. This had the advantage that it had the traditional chalet feel as it had a vaulted ceiling of natural pine throughout. There is a lift. All apartments have a main room which has a spectacular, unimpeded view over Zermatt and to the Matterhorn which, weather permitting is in full view. The standard of build, fittings and furnishings is high. The main bedroom had a large continental twin bed, a very large walk in wardrobe, a separate toilet and a separate shower, albeit both only screened from the bedroom by glass, and a large bath placed almost in the centre of the bedroom.

The second continental twin bedded bedroom had its own private shower and toilet and the third continental twin room had its shower and bathroom in the hall which all agreed we would leave to the occupants of the third room.

The generous living area consisted of an 'L' shaped settee and two single armchairs surrounding a low coffee table. There was a dining table and chairs on one side for six, an exposed kitchen area and bar and a glass enclosed wood burning stove. There was also a large flat-screen TV, sound system and free wifi. It was all very well appointed.

All chalets had shared access to a wellness centre on the lower floor which was available in the afternoons/early evenings and which comprised jacuzzi, sauna and steam room. Annoyingly on occasion, the staff member responsible for turning on equipment failed to turn on the steam room. It might be worth identifying him/her and keeping on their case? There were showers and a toilet as well and also a side room with sun loungers which was slightly odd, all the more so as it was cold in there.

It is about a 7 minute walk to the Sunnegga funicular railway, the first 2 minutes of which is on a series of paths and steps from the chalet to the road. These will someimes be snow-covered. You then descend stairs and arrive by the entrance tunnel to the Sunnegga funicular railway. This c200m tunnel has to be walked from the village entrance to the funicular boarding point. It is possible to ski back to the chalet boot room although the last 50 metres is off-piste across communal gardens (or is it someone's land?). However, you then have to struggle down the steps, paths and road the next day to get to the railway or wherever you plan to get your next ascent. At the end of skiing in the Sunnegga area, the piste path ends at a real lift which takes you down to the funicular boarding point end of the c200m tunnel. So we either skied back past the official piste end through the town roads (!), or descended the real lift at the piste end and walked back along the tunnel in either case to leave our skis in the rental shop which was opposite to railway entrance. On days when skied on other parts we took one of the free red or green ski buses which dropped us off opposite the shop.

We were blessed with a very charming, generous and competent chalet girl and have absolutely no complaints about how we were looked after or the standard of her culinary skills. This however is a matter of luck I fear. She was visited during her time preparing at least twice a day by other chalet hosts in the block for help, advice or supplies which did become a tad irritating.

Having always stayed in hotels when skiing I have nothing to measure this against but as my wife has chalet'd in the past and one of our party had been a chalet girl, I am reliably informed that the chalet was truly excellent and the food standard very nearly so. Personally I had no complaints whatsoever and, having felt at times underfed in the past in several ski hotels, was delighted with the quality, variety and quantity (which we normally could not finish off).

It goes almost without saying that Zermatt is a beautiful, reliable and, especially now that the 3 mountain owners have agreed to allow cross piste linking lifts which wasn't the case years ago, great ski resort. The presence of the Matterhorn is mesmerising and impressive and the ski into the Italian resort of Cervinia terrific. Just watch out for the almost silent electric cars that creep up behind you. With a hat or helmet you'll not always hear them. Even the Police chase around at 4mph and the whole thing looks like Postman Pat won the contract to supply the vehicles!

Highly recommended; will be going back.

PS Not really suitable for the less mobile as the steps and paths to the chalet from the road are unavoidable

Room Tip: Lara and Louisa have the vaulted pine chalet style ceilings
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Tellitasitwas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheffield
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 27 January 2013

I travelled to zermatt in a group of five and stayed in chalet florentine. Chalet florentine is in the haus alpa chalet and sleeps 6. The chalet is very modern and the decor is of the highest quality. T he large balcony looks over Zermatt and the Matterhorn. There is a small walk in the morning to the ski lift but you can ski back to the chalet. The boot room is heated and the wellness centre is fabulous. This is the most modern chalet i have ever seen and the icing on the cake was the food. The chalet host prepared canapes and a three course meal every night apart fom his night off. Chicken, pork , duck ,stew and cod were all amazingly presented. Free wine and a cooked breakfast in the morning, nothing was too much trouble for Tom.
Zermatt is a great place to ski and the village is the pretiest resort i have been to. There are no cars and the short train ride up is easy and takes ten minutes.
Total ski was very good and nothing was too much trouble. Amazing holiday highly recommend the chalet.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cat331sheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Haus Alpa Zermatt

Property: Haus Alpa Zermatt
Address: Wiestistrasse 32, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Hotel Style:
Ranked #51 of 76 Speciality Lodging in Zermatt
Number of rooms: 7

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